driver problem

July 22, 2010 at 20:20:58
Specs: Windows Vista
i have been told by compaq that i have a bad modem and having trouble finding and installing a new one

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July 22, 2010 at 21:52:24
A dial-up modem, or a high speed modem ?

A high speed modem (DSL or cable, etc.) is NOT in your computer.

Compaq Presario SR2173WM Desktop PC
Windows Vista Home Premium

Your model has a 56K dial up modem on a PCI card in a mboard slot - it has two telephone ports (or maybe one) in it that you can see on the back of the computer in a slot space. .

PC Board (Modem)
(part number) 5188-2907 Modem board - 56Kbps, V.92 (T-Rex, controllerless)

If you're not using it, you can remove it if you want to. If you remove it, Windows will not load the drivers for it. Unplug the computer before you remove it.

"i have been told by compaq that i have a bad modem "

You may have been talking to some supposed support person who is not competant.

Apparently the original drivers for it cause problems.
There are two versions of updated drivers on the HP web site that fix those problems.

Software & Driver Downloads - set it to Vista

Driver - Modem

Conexant PCI Soft Modem Driver Update
2008-06-17 , Version:, 3.59M
Conexant PCI Soft Modem driver update resolves issues with the system hanging or restarting intermittently, resulting in "The system has recovered from a serious error" message.

Conexant PCI Modem Driver Update
2008-01-15 , Version:, 2.93M
Conexant PCI Soft Data Fax modem driver update resolves issue with the system hanging when reconnecting to the Internet after resuming from sleep mode.

Un-install any drivers listed for the modem in Control Panel - Programs and Features before you install the updated drivers.
The newer (top) updated drivers probably include the fixes of the previous updated drivers.
You DO NOT install drivers for a device while booting into Windows, if the software for the device has not been installed yet - when Windows detects a generic device or New Hardware while booting, you allow it to search for drivers, it doesn't find any, and it wants you to show it the location of the drivers - CANCEL that, continue on to the desktop, and install the software for the device using the proper installation from a CD or the proper installation file that you downloaded from the web.

If you need that modem, and if installing the updated drivers doesn't help,
- try making sure the PCI card is all the way down in it's slot. Un-install the drivers, install them again.
- if that doesn't help, throw that modem card away and get yourself a new one.
Unplug the computer before you remove the old card and before you install the new one.

If you don't need that modem, if installing the updated drivers doesn't help, remove the modem
card. Unplug the computer before you remove the card.

Compaq Presario SR2173WM Desktop PC (main support page)

Software & Driver Downloads - set it to Vista

There is no manual listed there for your computer.
There is probably already a User's or Owner's manual in you All Programs list somewhere.

Compaq Presario SR2173WM Desktop PC Product Specifications

That says -
56K bps data/fax modem
Windows Vista Home Premium

Motherboard Specifications, A8M2N-LA (NodusM3)

No modem built into the mboard

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July 23, 2010 at 09:57:55
Appreciate the info, I have satellite service now but it is so expensive i am going back to dial up, if i delete the modem will i still have sat. internet

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July 23, 2010 at 11:48:06
Which satellite service ?
Are you also getting satellite TV from that service ?
Some of them require a dial-up modem for uploading data.
The downloading of data is high speed but NOT the uploading of data.
If that applies, you need the dial-up modem card to be working properly as well. In that case, try loading the newer of the two updated drivers to see if that makes your problem go away.

In any case,

- loading the newer of the two updated drivers downloads should fix your problems, if they're caused by the original modem drivers.

- you should not delete the modem or delete any of the software for it randomly. If you delete it in Device Manager, if the card is still there, it will be installed again in Device Manager after the next time you boot. You can un-install the software for it properly in Add Remove Programs, or disable it in Device Manager in it's properties, or remove it, if you don't need it, but you DO need it, or another dial-up modem card or other dial-up adapter, if your Satellite service requires it or if you go back to a dial-up service.

You're going to hate going back to the slow speed on the internet if you go back to dial-up service.

Are there any other alternatives where you are located ?


If you can get a good cell phone connection where the computer is, most cell phone service providers also have the option of connecting a computer to the internet via
- a small USB modem device that connects to the company's nearby cell phone towers anywhere the computer is, ideal for laptops
- or - a special high speed modem that can connect one or more computers to the company's nearby cell phone towers anywhere the computer is

If you already use a cell phone where the computer is, if your provider has that service, the computer internet fee is simply added to your bill. However, make sure you have a plan that has a generous amount of max hours, otherwise you could get whacked with extra charges when that max is exceeded.
Sometimes they have combo plans that are cheaper.

Some locations have a local satellite service that connects to a transmitter / receiver located in a nearby town or city, and uses a small dish that points in the direction of that, rather than to where a stationary orbiting satellite is up in the sky.
I don't know whether both uploading and downloading is high speed for that or not.

For both of those, you may or may not have to buy the needed equipment initially, depending on whether you buy a plan (agree to a x year contract) or not, but otherwise, the monthly fee is similar to what you would pay if you could get DSL or ADSL or cable high speed service where the computer is.

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Related Solutions

July 23, 2010 at 14:26:34
No, I have hughes sat and a different provider for the tv.

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July 24, 2010 at 08:25:21
"No, I have hughes sat and a different provider for the tv."

Is the different provider another satellite service?
Some satellite TV services offer internet service as well.

Home page Hughes Net

Residential services home page

Q: Do I still need a dial-up modem and telephone line?

A: No. There is no phone line or dial-up data modem required to use your HughesNet® service.

Example Plans

Home 1.0 Mbps/128 Kbps $59.99 200 MB download limit per day
Pro 1.2 Mbps/200 Kbps $69.99 300 MB
ProPlus 1.6 Mbps/250 Kbps $79.99 425 MB

Option 1 - Purchase
Save $100 after Mail-in Rebate
Purchase your equipment** and own it for life. Your one-time upfront cost covers standard installation and equipment.
Just $399.98 $299.98 after $100 mail-in rebate

Option 2 - Lease
Free Standard Installation ($199 value)
Prefer not to own the equipment?**
Choose to lease and reduce your upfront costs.
Just $99 activation fee and $9.99 per month

Yes, that is expensive.

Do you use a cell phone where your computer is ?
If so, which company provides the service ?
They may have the option of computer internet service as well.

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