|What is the make and model of your brand name system computer, or if you have a generic desktop computer, what is the make and model of your mboard ?|
The model, sometimes the make, of a mboard in a generic desktop system is usually printed on the mboard's surface in obvious larger characters, often between the slots.
The label you see for a CD or DVD drive can have several different labels depending on where you look in Windows when it has no disk inserted in it, and when you insert a disk in it, either the label is the type of disk you inserted that Windows has detected, or it has the volume label for the disk that was specified for it on the disk.
E.g. a DVD-Ram disk inserted in any DVD drive that can detect it's type will have the DVD-Ram label for the drive if there is no volume label specified for the disk on the disk.
Some DVD drives cannot read DVD-Ram disks. Some CD drives cannot read CD-Ram disks.
Look in Device Manager to see if there is a problem with the combo CD / DVD rom drive.
RIGHT click on My Computer - Properties - Hardware - Device Manager.
New computers haven't come with a combo CD / DVD rom drive for a long time.
If your drive has been used a lot, the motors in CD and DVD drives have cheap sleeve bearings, and eventually those bearings develop wear that causes so much friction such that the drive can no longer spin a disk fast enough for even a legacy audio CD (1X) , or the motor / disk doesn't spin at all. In that case the drive cannot read any disk.
No modern CD or DVD drive has a warranty longer than one year because of that problem.
No spin is easy to test for - insert a disk, note it's position, retract the tray, eject the tray - if it's in the same position the motor is not spinning.
If the drive can no longer spin a disk up to at least 1X speed, it will try to spin but it will eventually stop spinning, and you'll probably see the led stay on for a longer time, or go on and off for a while, before it stops spinning, after a disk has been inserted.
Replacement desktop combo cd/dvd burner drives are cheap.
Replacement laptop or netbook new drives are more money but relatively inexpensive. If your model is really old you may only be able to buy a used drive on the web,
Never install more than one burning program that did not come with Windows. When more than one is installed, they are likely to clash with each other, and in some cases that causes software problems that results in the drive not being able to read any disk.
(Windows XP has a simple built in burning program.)
If a bootable CD or DVD is recognized fine when in the drive while booting the computer, when the Boot Order or similar settings are set in the bios Setup so you can boot the computer from a bootable disk, there's nothing wrong with your drive - you have a software problem In Windows.