Drive Motor seized

Maxtor / One touch 4 1 tb
December 27, 2009 at 19:45:57
Specs: Windows XP
We have a 1-yr + old Maxtor One Touch 4 One TB external hard drive that fell on its side. The computer does not recognize the device. The power reaches the motor but the motor is seized. Maxtor (Seagate) would charge 2,200 USD to fix it. Is there any other place or option that you know of to do a repair? We have alot of 'stuff' on this drive and would like to be able to at least retrive it if not get the device working again. Any suggestions? I think that the device needs a new motor.

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December 27, 2009 at 20:33:58
If the drive motor is broke it is going to cost you a lot of money to retrieve that data.

It involves dissembling the drive in a clean room, removing the platters and putting them into a drive with a working motor. That sort of operation isn't something you can do in the back room. It involves specialist tools and and equipment and 2200 USD seems reasonable.

Having said that, are you sure that it is the motor that is broke and not just the controller card that is damaged which seems more reasonable. A damaged controller card would prevent the motor from spinning up. If it is the controller card that would be a much cheaper solution, something you could even do yourself if you could get the right controller card.


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December 27, 2009 at 20:42:53
How did you determine the motor is seized up?

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