Solved Documents stuck in print queue with ERROR

September 25, 2015 at 10:47:50
Specs: Windows Vista
Epson Artisan 835 AIO Printer

Just moved to new apartment. We have a wireless connection. I can scan from the printer to the computer, but can no longer print from the computer to the printer. Documents land in print queue but state turns to ERROR. I've tried shutting down both the printer and computer and restarting, but no change.

Nothing else has changed. Other functions on printer work as they should.

Please help me troubleshoot this problem.

Thank you,
Saundra Romero

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September 25, 2015 at 13:47:34
I had to install new drivers. The printer is now printing.

Thanks for your help.

message edited by sromero

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September 25, 2015 at 14:27:49
✔ Best Answer
Did you try this from EPSON:

the printer stops printing when I try to print.


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