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disk read error

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Original Message
Name: duckball24
Date: April 13, 2007 at 08:57:36 Pacific
Subject: disk read error
OS: Windows XP
CPU/Ram: Pentium IV - Ram ?
Model/Manufacturer: Dell Inspiron Notebook
Comment:

laptop has a black screen with just the message disk read error on it. Cannot get Windows to come up. Any suggestions as to what might be wrong and what can be done.


my daughter's laptop has a black screen wtih the message "disk read error" what does this mean? I am no computer whiz so please speak in laymen's terms!! thx


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Response Number 1
Name: Doctor1954
Date: April 13, 2007 at 10:08:39 Pacific
Subject: disk read error
Reply: (edit)

Make sure there are no CD/DVDs or diskettes. Disconnect all USB devices. See if you can boot into CMOS and check to see that boot off HDD is enabled.

Your HDD may have failed.


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