|Tell us the make and model of your brand name system, or if you have a generic desktop system, the make and model of the mboard. |
The specific model of a brand name system is often shown on a label on the outside of the case somewhere, or it can often be determined by going to the brand name's web site and loading a program they have available, if Windows is still working, on the subject computer.
If it's a Dell computer...
Go here for how to find the Service tag "number":
Tell us what it is.
If it's a HP or Compaq computer.....
Scroll down a bit.
Look for the similar label on the outside of your computer.
Quote the specific model number - that's at the end of the first line.
Quote the Product number - that's on the third line.
The model, sometimes the make, of a mboard in a generic desktop system is usually printed on the mboard's surface in obvious larger characters, often between the slots.
A software problem, or malware, or a problem with only the data connection to the drive, cannot cause your optical drive to not open and close when you press the button on the front of it.That only requires that the computer is running and that the drive has power.
Desktop optical drives usually have a rubber belt in the mechanism that opens and closes the tray.That can slip or break, but usually that does not happen unless the drive has been used a lot for many years.
If the drive will not open and close when you press the button on the front of it for that, if there is nothing else wrong with it, if it's getting power, the led still comes on briefly when you press the button on the front of it to eject or retract the tray, and the drive reads disks fine when a disk is manually inserted if there is nothing wrong with the data cable or laptop connector connection.