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Dell Modem error
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Original Message
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Name: beckrl
Date: November 17, 2007 at 10:16:54 Pacific
Subject: Dell Modem errorOS: xp proCPU/Ram: 1.1g/128mModel/Manufacturer: Dell Latitude C610 |
Comment: I have google and searched in Computing.net post. The problem starts with when i installing the modem driver. i download the driver and apps from dell. On setup it finish with a installation failuer.i checked the device manager and it didn't install it has pci modem(!) i tryed install by select decive and selected "Conexant D480 MDC v.92 Modem" It installed and with no problem in decive manager,but i checked Query Modem "the port that the modem is attacted to could not be open." i veiwed log report "open the modem device failed with error 000005aa" What is this code?
I have tryed uninsalling and disableing modem.
Checked bios config for serial ports it's set for com1. Have tried changing to disable ,com2,com3,and com4 with the same. Also tryed other modem driver from dell on this page.Dell
Thanks for the help.
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Response Number 1
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Name: aegis
Date: November 17, 2007 at 11:09:46 Pacific
Subject: Dell Modem error |
Reply: (edit)Modems have their own comm ports. Try disabling any of the laptop's hardware comm ports in the bios.
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Response Number 2
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Name: beckrl
Date: November 17, 2007 at 11:18:35 Pacific
Subject: Dell Modem error |
Reply: (edit)Ok, but i have already tried diable in bios as in my post. the modem is set on com3 in windows.
Thanks
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Response Number 3
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Name: OtheHill
Date: November 17, 2007 at 12:22:04 Pacific
Subject: Dell Modem error |
Reply: (edit)Are you certain this modem is an integrated unit and not a PCI add in card. If an add in card and you also have a listing for a modem in the BIOS then you have TWO. You may be installing the wrong drivers. Download a utility called SIW and use it to see what hardware is present. http://www.download3k.com/SIW/Downl...
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Response Number 4
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Name: aegis
Date: November 17, 2007 at 12:41:16 Pacific
Subject: Dell Modem error |
Reply: (edit)"Have tried changing to disable ,com2,com3,and com4" beckrl, I doubt that you have that many comm ports in your laptop, so I assumed that you were not really disabling them in the bios. Also, you didn't say anything about disabling comm 1.
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Response Number 5
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Name: beckrl
Date: November 17, 2007 at 12:44:32 Pacific
Subject: Dell Modem error |
Reply: (edit)Thanks
It's an intergrated modem which when installed use com3. The pci modem is the way Windows list the modem and gives (!) to updated or reinstall correct driver. Only one physical com port listed when enabled in bios com1. I'm thinking the modem hardware is bad.
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Response Number 6
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Name: beckrl
Date: November 17, 2007 at 12:56:43 Pacific
Subject: Dell Modem error |
Reply: (edit)aegis Bios ****Basic Device Config****
Serial Port: Disable
Infrared Data Port:Disable With this setting device manager has no com ports and modem on com3 To me this would be the correct setting. If i set the bios to com1 then windows would show com1 in decvice manager and modem on com3 which again would seem correct.
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Response Number 8
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Name: beckrl
Date: November 17, 2007 at 13:15:29 Pacific
Subject: Dell Modem error |
Reply: (edit)Yes OtheHill,
It shows the same Conexant v92 modem.
I like this program thanks. Everest home edition is also good. Do you know a program to test the modem or port other than the windows Query?
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Response Number 9
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Name: seawatch
Date: November 17, 2007 at 14:31:59 Pacific
Subject: Dell Modem error |
Reply: (edit)Try removing all references to the modem in the Registry. Reboot. Reinstall the drivers. It usually takes more than three weeks to prepare a good impromptu speech.
- Mark Twain
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Response Number 10
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Name: OtheHill
Date: November 17, 2007 at 14:43:38 Pacific
Subject: Dell Modem error |
Reply: (edit)Also, sometimes multiple instances of hardware can get installed. This dowsn't show when in normal mode. Boot to safe mode and check device manager there.
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Response Number 11
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Name: beckrl
Date: November 17, 2007 at 19:19:17 Pacific
Subject: Dell Modem error |
Reply: (edit)I've check it in safemode.
The only multi's is Default Monitor it has about four. i unstall them, but they return...
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Response Number 12
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Name: seawatch
Date: November 18, 2007 at 05:49:04 Pacific
Subject: Dell Modem error |
Reply: (edit)You may have to turn off System Restore before removing anythig and reinstalling. It usually takes more than three weeks to prepare a good impromptu speech.
- Mark Twain
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