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Dell Latitude won't boot

Dell Latitude D820
August 28, 2008 at 14:56:08
Specs: XP, Core 2 Duo / Unknown

My friend's laptop isn't working, so I thought it would be an easy fix of just reinstalling windows. Apparently it's not so. The laptop is stuck on the Dell splash screen, and that's as far as it can go. I've tried to get into the Cmos, but am having no luck. On the splash screen the grey bar is only like a sixth of the way loaded.

Any help?


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#1
August 28, 2008 at 15:00:29

Dell computers sometimes use a hidden partition to recover the system. If you play with it you might have borked which partition is bootable.

See dell doc's on how to do a system restore and not just re-install windows.

"Best Practices", Event viewer, host file, perfmon, antivirus, anti-spyware, Live CD's, backups, are in my top 10


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#2
August 28, 2008 at 15:57:18

Um I tried doing the whole Ctrl + F11 or stick a windows cd in then press F12 to get to the 1 time boot screen. Still no luck. Nothing even comes up after that. Just the Dell screen that says Latitude D820 and Bios Revision A03 with a loading bar that doesn't move.

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#3
August 28, 2008 at 16:43:35

To check out the hard drive, you could pull it and connect it to another system. A fairly inexpensive USB adapter can be used to accomplish that.


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Related Solutions

#4
August 28, 2008 at 18:18:17

Some notebooks have a small hole to clear CMOS on the bottom part of the computer. If you have this hole use a needle or the tip of a pencil to clear cmos and see if it posts.

Good luck.

Once upon a time the floppy disk was king.


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#5
August 28, 2008 at 18:40:00

What was the original issue? When you restart the computer with the CD in the drive, are you pressing F12 to boot from the CD? Are you booting to a Dell Reinstallation CD?

"So won’t you give this man his wings
What a shame
To have to beg you to see
We’re not all the same
What a shame" - Shinedown


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#6
August 28, 2008 at 18:46:36

Well I've unplugged the Cmos battery for a while now, and am gonna put it back in to see if that gives me any luck.

Oh and the original issue is that the computer won't boot past the Dell splash screen. I'm trying to boot to an .iso of Windows Xp, to reinstall it. My friend didn't give me any Dell recovery CD. However do you think a Dell cd that's from a Dell desktop will work fine?


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#7
August 29, 2008 at 04:48:46

It may. It's better to use a Dell CD than not, but I'd try F12 upon boot and select the option to restore the system. I'm not sure of the wording, but it should be on that list near the bottom of the boot options.

"So won’t you give this man his wings
What a shame
To have to beg you to see
We’re not all the same
What a shame" - Shinedown


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#8
August 29, 2008 at 06:04:36

Well I've tried to use the built in Dell restore, which is Ctrl F11 and also have tried F12. But even after pressing those buttons it doesn't take me anywhere. It's still stuck at that screen.


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#9
August 29, 2008 at 06:10:26

Also I was thinking maybe one of the sticks of RAM is faulty. So I could try switching putting the second stick into the slot A. So i took off the screws in the back, and am trying to get the keyboard off the chasis, it comes off clean until right about where the Dvd drive is. I don't want to force it and break it. Can anyone tell me how to open this up?

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#10
August 29, 2008 at 14:04:42

You DON'T need to remove any screws in the back unless you're removing the memory that's on the bottom of the laptop. In that case, there is only one screw on that cover.

Look here:

http://support.dell.com/support/edo...

You have to remove the hinge cover first, then the keyboard.

"So won’t you give this man his wings
What a shame
To have to beg you to see
We’re not all the same
What a shame" - Shinedown


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#11
August 29, 2008 at 17:43:39

Ah thank you so much. That hinge cover is what was keeping me.

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#12
August 29, 2008 at 18:14:02

Ok so I followed those instructions. Got the keyboard off, and then tried both ram sticks in Dimm slot A. And still it's stuck at the Bios screen.

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#13
August 29, 2008 at 21:39:57

Hey, I've been having the same exact problem with my D820 and for some reason I am able to get it to start sometimes by holding down the power button until the entire white bar on the splash screen is full. You have to time it right so when you hold the power button it doesn't shut the laptop off. and if the power button stops working completely unplug and plug the computer back in and try again. This is not a fix and is a pain but give it a try and maybe if this works for you it will give us some insight as to what the source of the problem is. Let me know

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#14
August 29, 2008 at 21:59:03

Didn't work. I called Dell, and my friend's computer is still under warranty. So it's getting repaired for free. Basically the motherboard is fried. Basically tried every single possible combination of taking out RAM, network card, hard drive, and DVD drive.

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#15
August 30, 2008 at 08:06:04

Just a hint; always check FIRST to see if the Warranty is still active. If it is, and you try and repair the system yourself, you could end up voiding the Warranty.

"So won’t you give this man his wings
What a shame
To have to beg you to see
We’re not all the same
What a shame" - Shinedown


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