dell latitude D830 bios password reset

Dell Latitude d830 notebook
January 17, 2011 at 08:35:32
Specs: Windows XP
grey screen with the service tag. Help me unlock my Dell latitude D830. Thanx

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January 17, 2011 at 08:49:01
A BIOS password on a laptop can only be reset by someone knowing the existing password or by the manufacturer. You will need to contact DELL and be prepared to prove you are the original owner.

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January 17, 2011 at 09:10:23
The short answers....
- stolen laptop ?
- or - are you trying to access someone else's computer you do not have the legitimate right to access ?
- or - did you just buy this computer from someone for a really cheap price ?

You can't reset the password on modern laptops unless you know what it is.

The password info is stored on a soldered in chip on the mboard that is not the bios chip, and removing all power to it will not erase the user data including the passwords from that chip.

Do you have a legitimate reason for not knowing it ?

Did you buy this computer used ?

There are three types of laptop passwords that can be set in it's bios.
- a system access password - you have to type the password every time you use the computer to use the computer at all.
- a hard drive access password - you don't need to type a password to use the computer at all, but you need to type one before the operating system will load.

A legitimate user is extremely unlikely to forget either one of those because you must type it every time you use the computer.
If you bought the computer used and the seller claims they don't know or forgot either of those, they're probably lying and the computer was stolen.

- the third type of password is the bios access password - you must type it in order to enter the mboard's bios Setup.
If it's not used often, it's possible a legitimate owner might forget what it is.
If that's the only password, if your problem is the Boot Order or similar settings are not set correctly and you can't boot from something you want to boot from, most of, if not all, laptops show a line on the screen while booting "Press xxx to change boot device." or similar - if you press the stated key while that line is on the screen, you can select one device in a list to boot from, even if you can't access the bios Setup otherwise.

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January 17, 2011 at 22:58:05

As I said above....

"The password info is stored on a soldered in chip on the mboard that is not the bios chip, and removing all power to it will not erase the user data including the passwords from that chip."

The first two of those methods work fine on most desktop computers, but they do not clear passwords on modern laptops.

Most of the back door password info found on the web does not apply to modern laptops.

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January 19, 2011 at 06:00:18
I agree with all these statements and I am aware of that. But the fact is that I am a technician and been given this. The computer has been sent from Europe (Italy) to a relative in sénégal where I live. The owner (in Europe) doesn't remember any password he has entered. So to answer your question, it is not stolen and the owner didn't put in any password. Now the thing is to unlock it so it can be used. I have done this many times with other models by short circuiting the eprom but this model is quite different and I can't locate the exact eprom that stores the password....
If someone knows about it just let me know. I will appreciate. Thanx in advance..

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January 26, 2011 at 04:45:28
I have the same problem with my dell latitude d830 i have forgoten the bios pass
i opened the matherboard but im not seeing the eeprom bios chip anyone know the code of it or something to solve this ....i will appreciate. thanx

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January 26, 2011 at 05:08:14
The problem with this sort of question is that there is no way of knowing whether the poster is genuine or not. You could well have obtained the laptop illicitly (and of course you are going to say it's genuine). The fact that you are both first-time posters does little to aleviate that possibility. Bearing that in mind I am not inclined to give advice that might conceivably help with stolen property. I guess that many other people feel the same way.

But I will advise you to either contact Dell or take the laptop to a repair shop. I'm confident that you won't do that if everything is not above board.

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January 26, 2011 at 06:31:15

If it's just the password to access the bios Setup, see the last part of response 2.

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February 18, 2011 at 18:22:19
No, its not stolen; it's definitely mine. It got a virus several months ago along with the mac I'm on now. I dragged out this old Dell when the mac began acting screwy and I had it to the mall for dignosis. I had some pc programs I wanted to use on it anyway. I had not used that pc in awhile because it used to give me creeps, as my ex-husband (a computer engineer) had done something to it whereby he knew remotely everything I ever did on it, 24/7. I realized this, as I'm not a TOTAL idiot, and bought myself this mac because it's "user friendly" :) and he didn't know macs. He himself used the big computer, an hp in the study, and his work Vaio, to visit porn online dating sites, and he spied on me in order to make sure I didn't know what HE was up to, but I did. He often forgot to erase the history, and he was also deaf in one ear so you could sneak up behind him really easily. Funny, huh? Not really. Anyway my son (a computer geek also) came home from college and revisited what my ex had been doing online, and showed him the door. Back to the present: as soon as I fired up this old Dell...BOOM! It started rerouting me, hijacked just like the mac. I had trend micro on both, but someone hacked right through my ATT wireless; I live in a huge apartment complex. I could not get a secure website to save my butt. Over the holidays all my debit and credit cards were spent up; apparently all my personal info was sucked right out. The police recommended I only use the internet straight through the cable from now on, and change my phone number. So, here's the thing, I want to just use it offline to make office documents, use study programs, etc., but now when I turn it on, it wants a password. Never seen that screen in my life. It's about five years old but it hasn't been used much. If it HAD a PW, it would have been said ex that put it on there, or the virus. It was my computer and he had his own, but obviously my pc's been "violated"! :) I live with a greyhound now; she doesn't mess with my stuff. I don't really have the funds to go paying to repair everything. I have all the original stuff and documentation, everything that came with it, and my brother bought it and gave it to me; my ex never had anything to do with it at the point of sale and setup. I was just hoping that possibly with all of the original discs and stuff I could salvage it for offline use. Designing and printing business products, art projects, Rosetta Stone, stuff like that.

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February 18, 2011 at 20:00:10

Have you had anyone examine your system since this password appeared that is expert enough, such as your son, or the place in the mall ?
They can tell you in a very short time whether it actually has a password that was set in the bios.

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