Dell laptop brand new battery plugged in but not charging

November 10, 2015 at 14:07:28
Specs: Windows 10
I have a Dell Inspiron 1420 with a brand new battery and cord. It works when plugged in but not when unplugged. Help me, please! I now have Windows 10. I already checked all the plugs including that brick thing in the middle of the cord.

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#1
November 10, 2015 at 15:24:29
Did you buy an official Dell charger & battery? If not, did you buy from a reputable vendor rather than the cheapest you could find on eBay?

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#2
November 10, 2015 at 20:44:43
Yes, I bought a Dell battery and plug. My laptop tells me that my computer is at 1% and is plugged in but not charging.

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#3
November 10, 2015 at 21:28:08
Have you had any problems powering up or have you experienced any unexpected shutdowns while you have been plugged in?

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Related Solutions

#4
November 11, 2015 at 00:40:38
Yeah, what prompted you to decide you needed to replace both?

What's the rated amperage of the new and old chargers?


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#5
November 11, 2015 at 10:54:17
It's clearly not charging the battery yet is providing direct power to the computer. Take the battery out again and examine it's connections. Make sure the battery is pressed firmly home.

EDIT:
How long have you given it to charge, it might take several hours even without using the computer at the same time?.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#6
November 12, 2015 at 06:03:59
My computer wouldn't stay on if I unplugged it so I bought a new battery from Dell. Then two months later the cord showed one of the wires sticking out and it came apart, so I bought a new plug about a week ago. I just noticed it said it was plugged in but not charging when I unplugged it two days ago. I haven't had any problems powering up just the unexpected shutdown twp days ago.

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#7
November 12, 2015 at 09:00:32
From your original post:
"It works when plugged in but not when unplugged"

From #2
"is plugged in but not charging"

That lot tells me that either the new battery is also faulty (possible but unlikely) or it is not getting charged. The charger is powering your computer OK when running from domestic power so that is presumably OK. This is what leads me to the assumption and suggestions in my #5 - seems the battery is not making proper contact with the charger if you've given it long enough to charge..

Always pop back and let us know the outcome - thanks


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#8
November 12, 2015 at 17:37:06
I looked up your battery on amazon (or at least one version of it).

It looks like the kind that you install in a separate compartment unlike a netbook with an internal battery that you would disassemble the entire chassis to get at.

If you search "Lenmar Dell Inspiron 1420" you should see the battery I am talking about. That battery looks to have a built in charge indicator in the form of a five LED strip.

You will need to remove your new battery and check out the contacts inside the compartment then reseat the battery.

But, while you have it out, if your battery has the built in indicator I talked about, go ahead and press on that power symbol/button to check it. It will most likely say it is discharged since it was new, but if it happens to be otherwise that would be something to report. Most new batteries are not shipped fully charged and you have probably drained it further by now.

How did you purchase this new battery? Do you still have your old battery and can you compare the part numbers written on them?

If you can rule out a bad battery connection, incorrect battery, or defective battery, then it may be the charging circuit internal to the laptop.


message edited by ISAmad


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