Dell desktop dual DVD burners problems

Dell Dell inspiron 530-104p desktop pc b...
June 3, 2010 at 09:05:46
Specs: Windows Vista, 220GH /2GB
I have two dvd burners on my computer, one doesnt read any thing at all and the other reads music cds and dvds but doesnt read blank disc and burned movies dvds, ive tried everything from deleting the drives and reinstalling them todeleting the registry and editing the values can anyone please help me with this problem

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#1
June 3, 2010 at 10:19:04
Do u have any other system to test the optical drives? Try to insert bootable disc and see if the drive can boot.

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#2
June 3, 2010 at 23:10:03
Are they on the same data cable? If so, temporarily disconnect one and see if the other works right. Then switch and test the other one.

You're not really green until you're soylent green.


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#3
June 4, 2010 at 05:16:17
Did these burners ever work in the same configuration as they are now?

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Related Solutions

#4
June 4, 2010 at 08:02:00
Yes they both did . I installed microsoft office 2007 over the weekend then after the system downloaded the updates from microsoft for the program when i restatred the computer thats when they started not to read the blank and recorded dvd,s

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#5
June 4, 2010 at 08:32:36
Are/were you using Vista defaults to work with optical disks, or do you have a third party burning program installed?

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#6
June 4, 2010 at 11:27:26
I am not sure how would i be able to find out. Im not to computer literate,lol

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#7
June 4, 2010 at 11:28:38
I do have an Lg burning software on my computer

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#8
June 4, 2010 at 12:02:03
It doesn't sound like you are attempting to use the LG software though. Try using it and see what happens.

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#9
June 4, 2010 at 12:31:34
i do use it but it only works when i use an external dvd. i also tried taking out one of the dvd drives and it stiill wont read any blanks or recorded dvds. Do you think if i upgrade to windows 7 it would make a differance

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#10
June 4, 2010 at 12:39:03
You could try performing a system restore to a time prior to the installation of the updates.

You could have removed the updates if you hadn't messed with the registry. Now a system restore is in order.

I don't use VIsta so I am not familiar with the actual process.


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#11
June 4, 2010 at 12:43:41
I tried a system restore but it didnt have a date prior to the install because of changing the registry

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#12
June 4, 2010 at 12:58:36
Then it may be best to backup your personal data and then perform a factory restore.

In the future I recommend that you not install hardware drivers from the Microsoft update site. Not sure if that is what you did this time or not, but I suspect you may have.

If you want to play with things a little more prior to restoring then you could remove the updates you downloaded recently. They can be found in the add/remove programs section of Control Panel. Be sure to check to show updates. They should show the date they were installed.


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#13
June 4, 2010 at 13:07:19
thank you i will try the later first then if that doesnt work i will do a factory restore. Thank you so much for all your help, time and patients.

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#14
June 4, 2010 at 15:05:55
No problem, post back with any results.

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#15
June 4, 2010 at 20:01:50
I tried both method and i am still getting the same results, This is really getting me frustrated. dont want to pay to have to get it fixed but that may be my last resort to try and solve this issue. Ill never buy a dell computer ever again. never had any problems with any comp ive ever had beside this thing

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#16
June 4, 2010 at 22:52:43
Did u try them in another system? Did u try to boot from optical drives?

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#17
June 5, 2010 at 04:25:04
"I tried both method and i am still getting the same results"

Are you saying you can't restore your Dell to factory settings?

If not, how are you trying to do that and what happens?

Your problem is not with Dell. You need to look at what you allow Microsoft to install.


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#18
June 5, 2010 at 07:57:26
I did reset everything back to the factory settings and i am still having the same problems with the dvd drives. This is very puzzling.

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#19
June 5, 2010 at 10:21:06
Try removing both of the optical drivers from Device Manager and then reboot.

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