CPU heatsink clip broken

Built by Moi.
September 25, 2006 at 09:25:08
Specs: WIndows XP Media Center E, AMD Athlon X2 4600+, 2x C

Hi, I'm running The system as per the specs in my sig, the system just went bang because the plastic clip that the CPU heatsink clips onto snapped and the heatsink fell onto the graphics card.

I need a replacement for this plastic clip so I can put my heatsink back on, does anyone know where I might be able to get one fast? Asus customer service is absolute bo***cks and the people i bought it from will replace the motherboard if i bring it to them, which i can't manage for atleast another 3 to four weeks.

Suggestions much appreciated. Thanks.

AMD 4600+ AM2 w/ AC Freezer 64
Asus M2N32-Sli Deluxe
2x 1GB Corsair TwinX DDR2 800
Asus EN7600GT
Enermax Lib. 500W PSU
2x 250GB SATAII 7200 16mb
1x 200GB IDE 7200 8mb
2xGDI Blackg


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#1
September 25, 2006 at 10:13:47

If you are 'really' desperate, do a google search for "thermal glue".

Do yourself a favor BACKUP!


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#2
September 25, 2006 at 10:36:38

The clip may be common on many mboards that have a similar cpu.
Try a local place that repairs computers. They may have one new, or have a dead mboard that can get one off of.

If there are suitable holes in the mboard near the cpu socket, you may be able to make do by using a plastic zip tie to secure the heat sink, but you would probably have to remove/replace the mboard to do that.

Whatever you do, there must be either thermal grease or thermal glue, or an intact usable undamaged thermal pad, between the heat sink and the cpu.


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#3
September 25, 2006 at 13:29:30

I'm deseprate enough that i need it done quick, but not enough to bodge it together with just anything considering the kind of hardware i'm talking about.

The grey thermal thing that was on the bottom of my freezer64 when i put it on, do i have to now scrape that off and apply thermal paste? or can it be left as is?

(although most of it is currently stuck to the CPU with some little bits stuck to the heatsink)

I'll definitly look into local computer shop and ask them.

AMD 4600+ AM2 w/ AC Freezer 64
Asus M2N32-Sli Deluxe
2x 1GB Corsair TwinX DDR2 800
Asus EN7600GT
Enermax Lib. 500W PSU
2x 250GB SATAII 7200 16mb
1x 200GB IDE 7200 8mb
2xGDI Blackg


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Related Solutions

#4
September 25, 2006 at 14:09:18

I have just bought a replacement retention bracket from kustompcs.co.uk it's a better quality one than the factory, it's a thermalrite one (looks like it'll fit my heatsink) and it has 3 clips each side for support not just the one. Cost my just under £10 but if it works ....

Question still stands, do I now need to buy some thermal paste or can I leave it as is and just put the heatsink back on?

Also Do you think I can unscrew the bracket and screw it back on without removing the motherboard??

It would be a holy pain to remove the entire mo/bo considering the hardware/cables/ties in my PC and to put it all back right.

Thanks

AMD 4600+ AM2 w/ AC Freezer 64
Asus M2N32-Sli Deluxe
2x 1GB Corsair TwinX DDR2 800
Asus EN7600GT
Enermax Lib. 500W PSU
2x 250GB SATAII 7200 16mb
1x 200GB IDE 7200 8mb
2xGDI Blackg


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#5
September 25, 2006 at 14:10:57

I don't know if you can buy just the lever, you may have to buy a new HSF...or if your CPU came with a stock HSF, that's the one you should be using.

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#6
September 25, 2006 at 14:12:27

nooo! Misunderstanding ... it's not the HSF that's broken, it's the plastic retention bracket ON the Motherboard that's broken, so I can't put ANY HSF on it until that gets replaced.

AMD 4600+ AM2 w/ AC Freezer 64
Asus M2N32-Sli Deluxe
2x 1GB Corsair TwinX DDR2 800
Asus EN7600GT
Enermax Lib. 500W PSU
2x 250GB SATAII 7200 16mb
1x 200GB IDE 7200 8mb
2xGDI Blackg


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#7
September 25, 2006 at 14:18:56

That thermal thing is called a thermal pad - if the part of it that contacts the cpu core is damaged, no you shouldn't re-use it because it would near impossible to get the pieces of it on the two sides to line up like they were when it was one piece.
Scrape it off and get some thermal paste.
There must be enough thermal paste there to transfer the heat properly. Spread the paste evenly on both sides where it contacts the cpu core and you should be fine.

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#8
September 25, 2006 at 14:19:11

"I now need to buy some thermal paste"

Yes, you definitely need to remove all the remnants of the pad, being very careful not to scratch either the heatsink or CPU. Then carefully clean the CPU and bottom of the heatsink with alcohol. You can either install a new pad or thermal compound.

Do yourself a favor BACKUP!


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#9
September 25, 2006 at 14:21:34

Well, it's an AMD X2 so the "core" is the same size as the pad...... The whole "core" which is rather large is covered in the thermal pad, with tiny bits stuck to the HSF, before it broke, the HSF wasnt aligned so about 1/6th of the copper base was off of the core and floating, leaving about 1/6th of the core without heatsink. Guess If i bend my HSF clip to fit once i get the new bracket it might improve cooling performance?

AMD 4600+ AM2 w/ AC Freezer 64
Asus M2N32-Sli Deluxe
2x 1GB Corsair TwinX DDR2 800
Asus EN7600GT
Enermax Lib. 500W PSU
2x 250GB SATAII 7200 16mb
1x 200GB IDE 7200 8mb
2xGDI Blackg


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#10
September 25, 2006 at 14:26:34

Thermal pads are a lot harder to find than thermal paste though.

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#11
September 25, 2006 at 14:32:35

Yeh, I wasn't implying that I think I should have a pad, paste works fine for me, tell me though, is it safe to use arctic silver on the X2? since its casing is metallic and the copper base on my HSF, it will make them electrically coupled, is that ok or bad? Further information appreciated, thanks.

AMD 4600+ AM2 w/ AC Freezer 64
Asus M2N32-Sli Deluxe
2x 1GB Corsair TwinX DDR2 800
Asus EN7600GT
Enermax Lib. 500W PSU
2x 250GB SATAII 7200 16mb
1x 200GB IDE 7200 8mb
2xGDI Blackg


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#12
September 25, 2006 at 15:07:46

Almost all heatsinks are metallic.
The thermal paste is an excellent heat conductor, but an extremely poor electrical conductor to the point it is essentially an electrical insulator, despite, in this case, it having silver particles in it.
If you have an ohmeter you can check that out yourself - very high electically resistance/ohms.

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#13
September 25, 2006 at 15:09:30

Yes, arctic silver is fine. There is no electricity transferring between the CPU and heatsink.

By the way, the actual core is only about 1/4" wide - the metal "top" of the cpu is a heat spreader to increase cooling performance. See instruction here: http://www.arcticsilver.com/arctic_...

Michael J


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#14
September 27, 2006 at 03:32:52

That makes sense, how would I clean the thermal pad off if i didn't want to buy one of the cleaning solutions from the arctic crew or whatnot?

Oh, and my retailer told me they can send my mobo off to Asus who will rpelace it -if- they decide I havnt broken it.

What part of I NEED MY COMPUTER YESTERDAY do they not understand??

And this is Asus afterall, it'll take until ... like 2057 for them to reply, before they even arrange for it to be sent to them.

AMD X2 4600+ AM2 w/AC Freezer64
M2N32-Sli Dlx
2x 1GB Corsair XMS DDR2 800
Asus EN7600GT
Enrmx. Lib. 500W
2x 250GB SATA2 7200 16mb
1x 200GB IDE 7200 8mb
2xGDI Blackgold


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#15
September 27, 2006 at 07:28:58

"...how would I clean the thermal pad off if i didn't want to buy one of the cleaning solutions from the arctic crew or whatnot?"

As ham30 said in response 8....
"...remove all the remnants of the pad, being very careful not to scratch either the heatsink or CPU. Then carefully clean the CPU and bottom of the heatsink with alcohol..."
Any method that isn't likely to scratch the metal will do - e.g. the edge of a plastic credit card, or something wooden. To clean up any last bits or adhesive scum - methyl alcohol (wood alcohol, gasline antifreeze) or isopropyl (rubbing) alcohol, or even paint thinner (solvent) if you wipe it thuroughly afterward.
If you scratch the metal, sand the scratches with fine sandpaper or a plastic pot scrubbing pad till you can't feel any roughness with your fingers, wipe up any dust produced.

Phone up some local places to see if they can possibly supply the broken piece you need. You may need to take your case to them so they can see what you require - that may yield you the proper description or part number to search with if nothing else .

Depending on where it's broken, you may be able to patch it together in the mean time e.g. with wire or whatever through holes made on either side of the break, or if there are suitable holes thru the mboard near the cpu socket (there often are) you could remove the mboard and fasten the heat sink in place with (a) plastic zip tie(s).


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#16
September 30, 2006 at 12:24:11

Hey, well, I ordered the replacement piece of kustompcs.com along with some arctic silver 5.

I replced the clip (the CPU retention bracket) THe shi*** AM2 only has the one protruding piece on each side but the one I ordered from kustompcs has 3 on each side, so it fits snug. I cleaned up with some Cd cleaning wipes (untreated, lint free) and some tape head cleaner ( i read it and it said it contained isoproyl alcohol.) Put my bloc of arctic silver in the centre of the CPU and placed heatsink on top (also cleaned) and twisted it a bit while applying slight pressure downwards. THen fixed the HFS in place.

Put everything back together and booted up ... system works fine but temperatures are idling (in BIOS) at 41-43 degrees when it used to idle in BIOS at around 32-35. I know the instructions say there is a break in period so i'll see how my temps go.

Still no response from my retailer regarding Asus's reply even though i told them it was quite urgent that I had my motherboard fixed or replaced. That is definitly the final strike for Asus because I am sick and tired of their poor customer service.

And my retailer is also going in the right direction of losing a long term loyal customer.

Thanks for all the suggestions and let me know if you can offer any clues about my temps. Thanks

AMD 4600+ AM2 w/ AC Freezer 64
Asus M2N32-Sli Deluxe
2x 1GB Corsair TwinX DDR2 800
Asus EN7600GT
Enermax Lib. 500W PSU
2x 250GB SATAII 7200 16mb
1x 200GB IDE 7200 8mb
2xGDI Blackg


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#17
September 30, 2006 at 13:11:48

If you have not changed the core voltage or any other setting for the cpu, and have not changed any jumper there might be that ups the core voltage on the mboard (the core voltage may still be displayed as the same value as it was in the current voltages in the bios) you may not have the heatsink installed quite right. Remove it, install it again - the best way is with the mboard out of the case when you do it so that you can see it's installed properly from the sides.

Asus and other major mboard makers make millions of mboards a year each. It often takes a while for them to respond to enquiries, and mboards are relatively cheap these days and there's less incentive for them to do so.


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#18
October 1, 2006 at 06:14:08

I'm too lazy to take the whole mobo out of the case, there is soooo much in the way, i'd have to disconnect and remove everything and it's all ben tied up etc.

The temps have gone down now and peak at around 36 in the bios (Asus probe shows the peak at 33 in windows)

I wouldn't mind but this isnt one of the cheaper motherboard and it's not the first problem I have had with Asus customer support.

I have been quite loyal to Asus and most of my gear is made by them, so I have quite often had to deal with their customer support, it makes me laugh that something trivial like a bottom end graphics card got me a response (although it took two weeks, and it came with an apology that they were busy celebrating some holiday season)

I'll see if it continues to fall or remians constant. I'm not exactly sure what optimal temperature is for an AMD X2 4600+ AM2 (factory spec)

Else, I'll have to take a day and just completely strip the thing down and start again.

AMD 4600+ AM2 w/ AC Freezer 64
Asus M2N32-Sli Deluxe
2x 1GB Corsair TwinX DDR2 800
Asus EN7600GT
Enermax Lib. 500W PSU
2x 250GB SATAII 7200 16mb
1x 200GB IDE 7200 8mb
2xGDI Blackg


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#19
October 1, 2006 at 07:35:25

"The temps have gone down now and peak at around 36 in the bios (Asus probe shows the peak at 33 in windows)"

In that case, you shouldn't have to do anything, but keep an eye on the temp when you are using the cpu intensively in Asus probe. The temps you see in the bios are usually more accurate than utilities such as Asus Probe report because they have been tweaked to be that way.

ADA4600DAA5BV
ADA4600BVBOX
Voltage 1.30V1.35V
Max Temp 49-65°C
Thermal Power 110W
Socket 939

ADA4600DAA5CD
ADA4600BVBOX
Voltage 1.30V1.35V
Max Temp 49-65°C
Thermal Power 110W
Socket 939

ADO4600IAA5CU
ADO4600CUBOX
Voltage 1.20V/1.25V
Max Temp 72°C
Thermal Power 65W
Socket AM2

ADA4600IAA5CU
ADA4600CUBOX
Voltage 1.30V/1.35V
Max Temp 55-70°C
Thermal Power 89W
Socket AM2

I don't know why two temps are listed for some - perhaps the answer is in this:

http://www.amd.com/us-en/assets/con...


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#20
October 4, 2006 at 17:28:48

How do I know which of the AM2 ones mine is? I am not taking the heatsink off again and wiping my arctic silver off to check it so can it check with CPUZ or something? But hey, they are lower than the max temps by far, just not as low as they once were, and i like low temps, cooler is better as far as i know. Gonna check out that link now.

AMD X2 4600+ AM2 w/AC Freezer64
M2N32-Sli Dlx
2x 1GB Corsair XMS DDR2 800
Asus EN7600GT
Enrmx. Lib. 500W
2x 250GB SATA2 7200 16mb
1x 200GB IDE 7200 8mb
2xGDI Blackgold


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#21
October 4, 2006 at 18:13:34

"How do I know which of the AM2 ones mine is? "

That's an EASY one to answer.
If you look at the current hardware voltages in your bios, the first one will have the 1.20V/1.25V voltage VCC's, the second one will have the 1.30V/1.35V voltage VCC's .


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#22
October 4, 2006 at 18:22:23

I just noticed the two AM2 ones have the exactly the same model numbers. Either I copied and pasted the wrong numbers for one, or they are the same cpu, and it can run at either voltage range - hmmm - if you could get yours to run at 2/2.5 if it's presently running at 3/3.5, it would then to run cooler wouldn't it?

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#23
October 4, 2006 at 19:03:08

They arent exactly the same ... one is ADO one is ADA ... the specify's the power profile or something according to the PDF you linked. That would affect the Power rating of the CPU.

AMD X2 4600+ AM2 w/AC Freezer64
M2N32-Sli Dlx
2x 1GB Corsair XMS DDR2 800
Asus EN7600GT
Enrmx. Lib. 500W
2x 250GB SATA2 7200 16mb
1x 200GB IDE 7200 8mb
2xGDI Blackgold


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#24
October 4, 2006 at 19:12:49

Mine appears to be the Higher power one because my Vcore is currently at 1.38.

I have just however thought of a possible reason my temps may be a couple of degrees higher, My new motherboard allows me (which i have) to run my chassis fans (6 of them) in silent mode, which they currently are, because their noise was unbearable at night, maybe this could account for 3-5 degrees worth of higher temps? Also, if my Vcore is at 1.38 and it should be 1.35 maybe i should knock it down a bit by changing the automatic to a manual setting?

AMD X2 4600+ AM2 w/AC Freezer64
M2N32-Sli Dlx
2x 1GB Corsair XMS DDR2 800
Asus EN7600GT
Enrmx. Lib. 500W
2x 250GB SATA2 7200 16mb
1x 200GB IDE 7200 8mb
2xGDI Blackgold


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