Solved Correcting a modem issue

June 12, 2014 at 17:05:23
Specs: Windows 7
I have a Cisco DPC3010 modem. The Link light continues to flash Amber and modem gets hot. Is this normal or a malfunction

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✔ Best Answer
June 13, 2014 at 15:21:03
http://forums.comcast.com/t5/Basic-...

http://www.broadbandinfo.com/cable/...

http://www.dslreports.com/forum/r26... - This one seems to suggest it's indicating a problem with the incoming signal level...

All the links (and there are many out there) seem to point to an issue with signal strength; is the modem you running at the correct speed/level etc.

http://www.cox.com/residential/supp... - may shed a little light - not sure what a Bonded connection means in this discussion.. But presumably if the lamp is flashing it might mean that either it's trying "to bond" and can't - for whatever reason.. Again signal strength comes to mind based one the above links etc...

Might be useful to chat to your cable company and see what they can suggest? Ths modem is cable modem by all accounts?

Also "running hot" would suggest something is overworking? Either too high a signal incoming, or an intermittent/unstable one and the system is going "nuts" trying to resolve and work with it?

Which having said... a last quick look-see around google brings this one:

http://niskernfamily.com/Trubleshoo...

Which oddly says that it's no problem...??? Again I'd have a chat with your isp and see what signal levels they are sending; and also check what the modem stats tell you when you check them - up and downlink rates not the least?

And this one suggests an issue re' Gigabyte connection - between the modem and your router (if there is one; or even you computer if modem direct to it)? Replacing the cat-5 cable seemed to solve it - last but one answer...

http://forums.cox.com/forum_home/in...

I think one the earlier links I posted above mentions the gigabyte issue too...

And finally:

http://www.broadstripe.com/wp-conte...

is the manual for this modem; check page 31 - 33 re' what the orange light means...

message edited by trvlr



#1
June 12, 2014 at 17:28:10
If the amber light is meant to be "green" when the modem is working properly... I'd be curious to know why. If modem is also hotter than it used to be, I'd again be more than a little curious...

Does it work OK even with situation you describe?

My current router is barely warm; and I have several (variously acquired) and none of them working properly get more than a little warm - certainly not "hot".


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#2
June 12, 2014 at 18:39:10
It seems to be working OK, but I'm concerned that it is more than just warm, it is hot to the touch. Up to 4 days ago the Amber light was not flashing at all. I don't get it

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#3
June 13, 2014 at 14:50:49
Has it "suddenly" started running hot?

Always pop back and let us know the outcome - thanks


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Related Solutions

#4
June 13, 2014 at 15:21:03
✔ Best Answer
http://forums.comcast.com/t5/Basic-...

http://www.broadbandinfo.com/cable/...

http://www.dslreports.com/forum/r26... - This one seems to suggest it's indicating a problem with the incoming signal level...

All the links (and there are many out there) seem to point to an issue with signal strength; is the modem you running at the correct speed/level etc.

http://www.cox.com/residential/supp... - may shed a little light - not sure what a Bonded connection means in this discussion.. But presumably if the lamp is flashing it might mean that either it's trying "to bond" and can't - for whatever reason.. Again signal strength comes to mind based one the above links etc...

Might be useful to chat to your cable company and see what they can suggest? Ths modem is cable modem by all accounts?

Also "running hot" would suggest something is overworking? Either too high a signal incoming, or an intermittent/unstable one and the system is going "nuts" trying to resolve and work with it?

Which having said... a last quick look-see around google brings this one:

http://niskernfamily.com/Trubleshoo...

Which oddly says that it's no problem...??? Again I'd have a chat with your isp and see what signal levels they are sending; and also check what the modem stats tell you when you check them - up and downlink rates not the least?

And this one suggests an issue re' Gigabyte connection - between the modem and your router (if there is one; or even you computer if modem direct to it)? Replacing the cat-5 cable seemed to solve it - last but one answer...

http://forums.cox.com/forum_home/in...

I think one the earlier links I posted above mentions the gigabyte issue too...

And finally:

http://www.broadstripe.com/wp-conte...

is the manual for this modem; check page 31 - 33 re' what the orange light means...

message edited by trvlr


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#5
June 13, 2014 at 16:23:15
over the past week

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#6
June 14, 2014 at 14:16:36
"over the past week"
Presumably this was the answer to #3. OK, we now know this not a
problem with a new modem.

Go through #4 and we can take it from there if you are still in trouble.

Always pop back and let us know the outcome - thanks

message edited by Derek


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