|""Start" menu - no Dell supplied programs."|
There must be some if the software is still what Dell installed - there always are at least a few - at least something to make a Recovery CD set.
""This feature is on a CD Rom that is not available""
Dell doesn't normally supply any CD other than possibly a Recovery CD. I suspect it's more likely someone tried to install that program at some point and the installation failed or they didn't complete it. Search the web using the name of the program package and you may be able to find info about how to go about cleaning up the software and registry entries left behind from a failed installation. Are you sure it's Coral, not Corel?