|Hi CindyM, |
My name is Uttam Kumar, from dell Dell Social Media Community team.
In response to your query, you can try to browse the files on the CD. By going to Start, then My Computer, find the CD Drive, right-click it and select Explore (instead of Open) copy the exe files and paste on the computer.
There would be possibility of ‘CD’ or ‘CD drive’ problem or ‘corrupted driver’. First try different music and data CDs to check if the drive is working fine. If not check for driver related problems. Click Start, right click on Computer, click Properties, click Device Manager, Expand DVD/CD-ROM, right click on the drive and uninstall and restart the computer. If it does not help, update the firmware from the manufacturer's web site.
Let me know if this helps.
Thanks & Regards,
Dell Social Media Responder