computer shuts off on its own

January 27, 2010 at 15:15:20
Specs: Windows XP

My computer shuts off on its own. I was told it might be a heat problem, but as far as I know, thats not it. I was told that it could be the power supply, but it happens to me on 2 different computers. I think it could be a software problem, but I'm not sure how to check. It ususally happens when I'm on the internet. Can someone please help me.

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#1
January 27, 2010 at 16:00:56

Can you tell me about the two other pc's? was it the exact same problem on the other two pc's? What internet browser are you running? is most of what youd do on the internet or is that where you spend most of your time? You siad usually it happens when you are on the internet when else has the problem occured and if I understand correctly it just powers off and their is no error code?
also what makes you think it is not a heat problem and have you added any software or hardware lately sorry I know it is alot of questions but i need more info.

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#2
January 28, 2010 at 05:19:08

It is only 2 computers that it happens to. They are both the same computer. The room that the computer is in, we don't turn the heat on in, and when we had some cool days (40 to 50 degrees living in Florida), the temp in the room was around 60. I use internet explorer 8. Yes the computer just shuts off with no warning. I should keep a log of when it happens, but I believe it only happens when I have the internet open. I had someone take the computer to their home that fixes computers, and they said they cleaned it up and loaded internet expolorer and ms office back on. He told me that he let the computer run for hours and it never shut off. I don't know if he had the internet up at the time that he ran it. After I got the computer back, within days it started doing it again. I was told that it could be a virus, but I'm not sure. I run AVG free 9.0 and it never finds anything. I like to go on facebook, and I wonder if that site has something to do with it. I'm so frustrated with this. Any help you can give me would be greatly appreciated.

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#3
January 28, 2010 at 14:21:05

SO if I am getting this right it happensto two different pc's that are up and running at the same time? but they shut down at different times? i am going to guess that you are using a router? is it wireless? Doubt it is a virus but could be download malwarebytes and try running that.
http://fileforum.betanews.com/detai...

if that doesn't find anything try resetting internet explorer.
http://support.microsoft.com/kb/923737
but please try the malwarebytes first then do this also are they bolth the same operating system and do you have a printer on the network?
by any chance do you play any games such as farmvile on face book


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Related Solutions

#4
January 28, 2010 at 15:26:44

I would run the malwarebytes scan in safe mode without networking.

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#5
January 28, 2010 at 15:52:48

That sounds like a line voltage issue in your house. Especially since it affect two computers. If the power company switches the power for even a split second or a heavy use appliance in the house turns on it can cause the computer to drop out.

If that is the case you may have a dangerous condition in your home. I suggest you monitor the voltage at the receptacle you are using.

Do the lights in the house ever dim for a second and then come back up brighter?

You may be heating the house with electric resistance heat or a heat pump. Either one draws quite a bit of current. When they turn on it can cause a voltage drop.


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#6
January 28, 2010 at 16:25:37

oh yes do the malwarebytes in safe mode good call thanks forgot about that

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#7
January 28, 2010 at 20:59:20

It's not 2 computers running at the same time, it's 2 different computers having the same problem. I disconnect one and then try using the other. The same thing happens to both. I had the computer up this morning while I was typing my response, and the computer sat idle for about 45 min with the internet up at this site waiting for me to complete my response. then I went on to facebook to play one of the games, and after about 15 min, the computer shut off. I don't know if it is possible, but I feel that it could have something to do with facebook. One thing that I do notice is, that when I am on facebook, every few minutes, I hear a click in the tower. Usually after a few times of doing this, it will click again, and then the screen will freeze and the computer will shut down. Right now I do not hear anything coming from the tower. I just logged into facebook, and since I opened up my game, I have heard the tower click 2 times. Any thoughts?

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#8
January 28, 2010 at 21:01:22

I don't play farmville, but I used to play yoville, and now I just play zoo.

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#9
January 29, 2010 at 05:10:41

So far I have been able to dig up that internet explorer 8 and facebook do have some compatibility issues Have to run to work will post more when I get home. You may be right about internet explorer 8 and facebook. Did you try resetting internet explorer and after you do please do not install any add ons from facebook or anywhere else lets just run it that way for a bit

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#10
January 29, 2010 at 05:49:11

"every few minutes, I hear a click in the tower. Usually after a few times of doing this, it will click again, and then the screen will freeze and the computer will shut down." This sounds familiar.

Are both computers of the same build, do they both have the same video card and operating system?We had the same issue with the kids computer. All would be well they would notice for a second that it became none responsive (freeze) and then reboot. I put in an old video card from another machine we had and the problem stopped. I know facebook is not exactly video intensive but maybe your video is failing or overtaxed.

Likely


I want to go like my grandfather did. Peacefully in his sleep. Not screaming at the top of my lungs like the passengers in his car.

(\__/)
(='.'=)
(")_(")


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#11
January 29, 2010 at 06:14:49

help me out - sorry for not knowing, but how do I reset internet exporer.

As foar as both computers being built the same - I'm not really sure. They were bought by someone else to use in a business - she went bankrupt and I got the inventory. I would assume (don't like to) that there both the same because they were purchased at the same time.


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#12
January 29, 2010 at 08:57:16

To recap, can you state for sure that the only time the computers shut off is when on the internet?

I am doubtful about facebook being the cause. In the first place malware doesn't usually shut down the computer. That would defeat the very purpose of it.

When the computer shuts off does it also restart on its own? If not, can you immediately restart?



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#13
January 29, 2010 at 15:20:31

I have found out that facebook is having technical issues with ie 8 other peoples pc's are crashing on facebook. I need to know what operating systems are running on both pc's please.
and go here for instrusctions on how to reset internet explorer.
just copy this into the address bar of your browser

http://support.microsoft.com/kb/923737

also can you keep a log of when it crashes please what you were doing when it happened lets make sure it is facebook and not just assume.


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#14
January 29, 2010 at 16:22:47

innokenti: When you say that "other peoples pc's are crashing on facebook", are they actually shutting off, or does IE just stop working, or one gets a BSOD ?

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#15
January 29, 2010 at 20:39:37

Hello dear,
try this may be ur problem can be fix
right-click on My Computer, select properties.

click on Advance tab, Startup and Recovery then uncheck Automatically Restart.
----------------------------------------------------------------------------
Registry Cleaner


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#16
January 31, 2010 at 21:33:09

their pc's are shutting off with facebook it is a known issue

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#17
February 1, 2010 at 04:08:48

innokenti

You may be correct in your diagnosis. However, it is not a forgone conclusion at this time. There are other more likely causes for a computer to shut down. Let this thread play out. We all understand where you are coming from already.

Sandy, we need your feed back. Answer the above questions.


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#18
February 1, 2010 at 04:43:57

No, the computer does not restart on its own. Sometimes you can restart it right away, but most of the time I have to leave it off for a while and then I can restart it.

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#19
February 1, 2010 at 05:34:34

That would definitely indicate an overheating issue.

Open the case blow out the insides with canned or compressed air. Canned air is sold at office & computer stores. Be sure to blow out the power supply from both ends too. This will be messy so you may want to move the case to a different place first.

At any rate unplug and be sure to exercise proper anti-static precautions. DO NOT use a vacuum cleaner.

After the cleaning re-seat all cables, cards and RAM.

If you still experience problems then download and use Speedfan to monitor temperatures in real time. Get Speedfan at the link below.

http://download.cnet.com/SpeedFan/3...


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#20
February 1, 2010 at 14:55:55

Um dude i am not saying it is facebook for sure. I am saying lets keep trouble shooting and keep that on the list for now. Um no it is not overheating most likely because it is two different pc's. The fact that we have to leave it shutdown says it is most likely not a facebook issue. can you please tell us what systems you have what os they are running and do you keep your pc in a cubby hole or special spot for it in the desk like a cupboard
sorry if I made it seem like I thought it was facebook and had concluded that but I was answering a question from kk.

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#21
February 1, 2010 at 16:29:28

Why can't two PCs get crapped up inside? Especially if there are animals in the area.

The fact that the computer will not restart immediately is a good reason to suspect heat.

innokenti

I am beginning to wonder about you.

Sandy, open the cases and look.


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#22
February 1, 2010 at 17:03:55

how do I find the info on what os I am using? Yes it is in a under a built in counter desk between 2 walls. I have moved it out from under there, and I also installed SpeedFan. It shows 3 temps - temp 1 (showing a blue arrow) is running between 25C & 26C, temp 2 (showing a flame) is at about 68C, and temp 3 (showing a blue arrow) is running between 38C & 39C. What do each of the temps represent? When I first installed SpeedFan, temp 2 was climbing up to about 83C and then the computer shut down. When I brought it back up (about 30 min later), I put a portable fan pointing at the top of the back of the tower, and thats how temp 2 is holding at about 68C. What can you tell me about this? What can I do to fix this problem.
Thank you everyone for all your input.

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#23
February 1, 2010 at 17:21:17

Sandy

Right click on My Computer> choose properties and look at the General tab to see what version of Windows you are using.

You need to get that computer out of the cubby hole.

From the differences in the temps I would guess that either the heat sink on your CPU is really dirty, or there is something wrong with the fan.

See what happens to the temps once you have the case out of that desk.

You probably need to disconnect the wires in order to pull it out. That would be a good time to clean out the insides.

Go to a computer or office supply store and buy some canned air and use it to blow out the dust/dirt. Be sure to also blow out the power supply from both ends too.

DO NOT use a vacuum cleaner. It will be messy so you may want to find a better place to perform the blowing out.

After that, make sure none of the cables came loose.

When you connect everything back up leave the side of the case off so you can watch the fans to see if they are all spinning.


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#24
February 1, 2010 at 17:50:42

I am using MS Windows XP, Professional, Version 2002, Service Pack 3. The temps I gave you are with it out from under the desk. I will get a can of air tomorrow and clean it out. I'll let you know what I find when I get in there.


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#25
February 2, 2010 at 14:48:22

Guess What! I forgot the can of air, and am going back out for it soon, but my husband took the panels off of the computer and the fan that has the high temp is completely caked in dirt. Now either I have a very dirty house (not!) or the person who said they cleaned everything up for me did not. Well I just wanted to let everyone know what was going on. Thanks for the suggestion on down loading FanSpeed, and I will let you know what happens after I clean it out.

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#26
February 2, 2010 at 15:13:11

If you know someone with a compressor you could use that. If really dirty one can may not do the job. Concentrate on the heat sink/fan and the power supply first.

As far as the computer getting dirty I blow mine out about every 6 months. My main rig is sitting on hardwood flooring and still gets dirty inside.


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