Computer Shut-Down During BIOS Update

April 10, 2013 at 21:54:44
Specs: Windows 7
Hi! I recently acquired a Dell Studio 1537. It worked fantastically until it began to (within an hour of use) shut down immediately and without warning. I know for sure that this is not an issue of overheating as the laptop was not actually hot. I discovered online that this is a known and prevalent problem with this model and that updating the BIOS and the hard drive might (with no consensus of certainty amongst the others with this problem) fix it.
However, when I tried to update the BIOS to the latest version, my computer shut down and now I am unable to even boot it up. Help?
P.S. I had heard that I might be able to upload a BIOS file to an external flash drive and run it from there, but the file on the site is an .exe so I wouldn't know how to place the individual files themselves on a flash drive. Also, is there any way I could make Dell feel bad enough about releasing a faulty product to maybe give me a free computer? Iunno, I just feel really duped.

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April 11, 2013 at 01:59:31
Having corrupted your BIOS, I think your only recourse is to talk to Dell.

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April 11, 2013 at 04:19:40
The last thing you want to do when your computer even MIGHT shut down is try to update your BIOS. This is because if your issue was actually an overheating issue or a hardware issue then it would definitely happen during the update and almost certainly then become a very expensive paperweight. If there is any way to correct this, Dell is the one that might have a way to do it.

"I know for sure that this is not an issue of overheating as the laptop was not actually hot." - How do you 'know' this? If your system/CPU is overheating, especially if it is quickly, this would not become apparent from the outside. Running a program like HWMonitor or going into your BIOS and monitoring your temperature from there, for maybe an hour or more might tell you if it is a heat issue.

Had you come here first, we would have recommended testing your internal temperatures and some hardware tests (memory and hard drive to start with), not a BIOS update.

If the computer is actually new and under warranty, you might have an small possibility of a replacement (more likely if they were the ones who told you to do the BIOS update), if it is not under warranty, especially if you 'recently acquired' it from someone else as a used machine, you may get some support from them (you might have to pay for it), but you will not get a replacement machine.

Sorry if this is not what you want to hear, but you may have just made an expensive mistake.

You have to be a little bit crazy to keep you from going insane.

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