Solved Computer Restarts When Using A Scanner

Hewlett-packard / Pw673aa-aba a809rs
June 5, 2011 at 08:54:00
Specs: Microsoft Windows XP Home Edition, 2.933 GHz / 503 MB
It seems occasionally every time I use my Canon LiDE 110 scanner my computer would just suddenly reboot/crash without any explanation in the middle of scanning. Are their any ideas why this is happening because I have papers that's need to be scanned.

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✔ Best Answer
June 5, 2011 at 19:30:20
Your free space is more than adequate. If the scanner previously worked fine with the 503MB of RAM then that is not the issue either.

Have you added any USB devices or moved the scanner to a different USB port?



#1
June 5, 2011 at 09:11:34
I would guess the problem may be the you only have 503MB of memory. If you are scanning in color the files can get quite large. If your virtual memory is also low due to an almost full hard drive there is no where for the scanner to store the file.

Post the total and free space on the Windows partition of your hard drive.

Did this same scanner previously work OK on this same WinXP installation?

The issue could also be scanner drivers. Did you install the scanner using the CD that came with it. The normal method is to install the software and drivers and at some point you will be prompted to connect the USB cable and power to the scanner. Is that how you install it?


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#2
June 5, 2011 at 13:01:05
If the computer can it will try to record the event in the event logs. Scan in them for exact time of crash for clues.

If not it tries to make a dump log. See MS pages for how to see and read.

1/3 of highway deaths are caused by drunks. The rest are by people who can't drive any better than a drunk.


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#3
June 5, 2011 at 17:23:57
Yes the scanner previously worked ok on the installation. Also I usually scan in black and white for mostly drawings. I did install the scanner and software with the CD that came with it using the USB cable like you mentioned. The software is where I do the scanning in which recently I get a sudden reboot/crash when scanning. I believe this is my total free space in the windows partition:

Free Space: 56.0 GB

Total Size: 68.4 GB


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Related Solutions

#4
June 5, 2011 at 17:26:41
Okay, where do I look for that?

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#5
June 5, 2011 at 19:30:20
✔ Best Answer
Your free space is more than adequate. If the scanner previously worked fine with the 503MB of RAM then that is not the issue either.

Have you added any USB devices or moved the scanner to a different USB port?


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#6
June 5, 2011 at 21:24:33
Well I use an external 4-port USB hub where I usualy plug my scanner. It's plug in one place but I haven't moved it to a different port. My mouse and external hard drive are plugged there too but that was before I bought my scanner.

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#7
June 6, 2011 at 03:58:19
Is that hub AC powered?

Try connecting the scanner directly to a port on the motherboard and don't place a high current draw hardware in the adjacent port. Mouse would be good.


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#8
June 6, 2011 at 07:14:08
Yes, it's AC powered.

This is the USB hub that I have.

Belkin Hi-Speed USB 2.0 4-Port Lighted Hub, AC Powered - F5U403

My other ports from my main hard drive stop working long ago. Only one works from the back if it where USB hub is connected. Even if connecting the scanner on the same port I won't be able to use the mouse.


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