Computer Freezes after new video card install

January 28, 2010 at 16:12:14
Specs: windows 7, Athlon X4 620 2.6Ghz/ 6GB
I recently bought a new desktop.
An HP P6210Y
Processor : AMD Athlon II X4 620
Ram : 6GB ( DDR 2 I believe)
Onboard 256 mb video

I wanted to update my video card to play games

I bought a Radeon HD 5750 from Fry's, I installed it on my desktop and put the latest driver on. I was testing out my games and everything was working for about 10 min until it froze. After that basically everytime it loaded up windows it would freeze right away.

I figured it was my power supply, because it came stock with a 300w supply.

I bought a 700W from new egg

The computer still freezes, I am able to go into safe mode and uninstall the drive ( it doesn't freeze when the drive is uninstalled)
I am also able to use the onboad adapater ( With everything working fine) after disconnecting the video card.

Now one thing I'm not to sure of is that on the video box it says its required to have a hd capable monitor. I recently bought this monitor off new egg.
It only supports VGA connection. So I had to buy a DVI to VGA adapater- As far as I can tell VGA supports 1080P and reading the reviews people say it works.

Any thoughts?

I also downloaded a previous driver to see if it was a latest driver issues

See More: Computer Freezes after new video card install

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January 28, 2010 at 19:24:09
It appears I have the lastest bios version and chipset

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January 28, 2010 at 19:47:56
What do you mean you "uninstall the drive" ? Do you mean that you uninstalled the drivers for the video card ? Did you connect the 6-pin PCI Express power connector ?

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January 28, 2010 at 20:11:38
I'm sorry that was a type-o .
I would uninstall the driver -- Device Manager> Display Adapter> Properties> Driver> Uninstall Driver button.

After restarting ( Of course the video resolution ect would be huge) It would work without freezing. ( Though I'm limited to the ability of the card with out a driver)
After re-installing it would freeze again.

I do have the 6 prong Pci express power cord plugged into the video card ( The onboard video does not work if this is plugged in)

Further Information:
Dxdiag states i'm using directx 11

One thing I'm concern about
( This is with the onboard video adapter)

SiSandra states my temperatures

Board Temperature: 128.00 C
CPU 1 Temperature : 22.38 C
CPU 2 / Aux Temperature: 18.00 C

Right now I have the tower side panel taken off, all the fans are running fine. I'm not doing anything special on the computer for it to be so hot.

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Related Solutions

January 28, 2010 at 20:39:54
That Board Temperature is not accurate. Have you checked temperatures in the BIOS ? Also, did you uninstall the drivers for the onboard video before installing the ones for the video card ?

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January 28, 2010 at 20:53:42
I believe that it is inaccurate as well. The program SpeedFan states Temp 2 is -128... So yeah..

No I didn't uninstall the onboard video driver ( Nvidia Geforce 9100) at all. Should this be done?

The bios... has to be one of the lamest bios's I've seen sense the 90's. I cannot access any core information , thus I can't see any tempatures. There isn't even a video display option ( If it should be onboard or pci ect.)
I see the bios version, its a AMI 5.18 9/08/2009

Using the HP's website it says there are no updates for the bios for my computer.

As far as everything that i'm allowed to access in the bios, it seems fine.

Tommorow I will return the video card to frys and get the Radeon hd 5770 for twenty bucks more to see if this solves the issue..

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January 28, 2010 at 21:20:45
"No I didn't uninstall the onboard video driver ( Nvidia Geforce 9100) at all. Should this be done?" Yes.

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