computer completely crashed

Gateway desktop / Profile5
February 25, 2010 at 07:53:58
Specs: Windows XP
my name is myeshia hoffman and i have a gateway desktop computer. my husband downloaded a virus or something. now my computer won't work at all. i think my hard drive is completely messed up. i tried everything to fix the problem and nothing still works. it's been almost a year and my computer still doesn't work. can you help me. i do not have a reinstallation cd or anything to fix it. i really need your help

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February 25, 2010 at 08:11:36
At this point, I would suggest you reformat and reinstall XP. Since you don't have the disks, you could contact Gateway and see if they have restore disks for your model, or you need to get a copy of XP. You may be able to borrow a copy from someone, but it must be the same version of XP, like home or Pro. You have a COA sticker on your computer somewhere with the number on it. You should be able to use that # for the installation.

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February 25, 2010 at 09:05:26

... gateway support above - which model is it? click here


... Posting is provided "AS IS" with no warranties

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February 25, 2010 at 14:57:35
"now my computer won't work at all."

A virus or other malware probably cannot make your computer not work at all. However, we've heard of cases recently where when someone uses an anti-malware program to get get rid of malware, Windows will not load properly after the next time you Re-Start the computer. Is that what happened in your case?

- If your computer boots, it has video at least until Windows loads, but your problem is Windows doesn't work properly, tell us what you see and what happens.

We can probably help you to get Windows working okay again.


Try this.

Remove any bootable CDs or DVDs you have in drives.

Press F8 repeatedly while booting, don't hold down the key, starting right after the mboard beeps once.
From the boot choices menu that pops up,
Disable automatic Restart on system failure

If that gets you into Windows, you may then see a blue screen error message at some point.
Disable automatic Restart on system failure
from the boot choices menu is a one time thing - to have Windows always do that.....

Win XP is set by default to automatically reboot when it encounters an unrecoverable error.

To have XP possibly display an error message you can investigate instead of the computer rebooting:

1. Click Start, and then right-click My Computer.
2. Click Properties.
3. Click the Advanced tab, and then click Settings under Startup and Recovery.
4. Under System failure, click on the small box beside Automatically restart to remove the checkmark.
5. Click OK, and then click OK.

If you then get an error message, look at all of it's details.

Tell us what it says on any blue screen message.


STOP: 0X000000xx

Does it name a specific file?
You may need to click on a highlighted link to "More info" or similar to find the named file.

Do you see a message about a Memory dump ?

- if your computer truly doesn't work at all, there are other things we can suggest.

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