Computer cannot find/install scanner (both)

June 10, 2012 at 17:33:38
Specs: Windows XP, 3.2/ 1512 MB
I had a big virus 2 months ago. With the help of professionals itsgone. since then my hp1110 printer and scanner (4 in1) doesnt work no more. I did all the updates on xp, reinstalled using from Hp the installer and tried to remove and redo it with no success.

Also I have an older scanner which was also connected and this one also doesnt seem to work. its as if the computer doesnt see them.even thought the drivers are installed.
I do not have cds. I had saved on a hard drive the driver and compeye install for the older scanner maxxscann 6122. and for hp i redownloded it.

I f check with scanner installed its not ehre.
Please help me...as long as one works Ill be happy I really need to scan some documents asap
Thanks for your time !

Manufacturer: Gateway
Model: 702GE
OS: Microsoft Windows XP Home Edition
CPU/Ram: 3.2 GHz / 1013 MB
Video Card: Intel(R) 82915G/GV/910GL Express Chipset Family
Sound Card: Realtek High


See More: Computer cannot find/install scanner (both)

Report •


#1
June 10, 2012 at 19:36:55
Do these devices connect by USB?
Have you checked devicemanager to see whether your USB controllers are correctly installed? Do other USB devices connect OK?

Goin' Fishin' (Some day)


Report •

#2
June 10, 2012 at 19:40:05
Have you checked, whether the service "Windows Image Acquisition (WIA)" is running.
Without running this service, scanners will not be recognized by the operating system.

Click Start / Run and type in services.msc to check that.


Report •

#3
June 11, 2012 at 13:56:46
I managed to install one printer via usb. both scanner and the hp 4 in one is via usb too.

Manufacturer: Gateway
Model: 702GE
OS: Microsoft Windows XP Home Edition
CPU/Ram: 3.2 GHz / 1013 MB
Video Card: Intel(R) 82915G/GV/910GL Express Chipset Family
Sound Card: Realtek High


Report •

Related Solutions


Ask Question