Computer always closing

Dell / E310
April 13, 2010 at 06:50:13
Specs: XP media sp3, na
I have been having this problem for months. I have checked for a virus and ran all scans possible and did check disc and defrag and there isn't anything. When I am on the internet mostly firefox my screen will just start to close. It just rolls closed slowly from the top of the screen then my desktop icons flash and reappear. The computer has been running very slow also.

Lisa


See More: Computer always closing

Report •


#1
April 13, 2010 at 09:19:28
Is this a CRT (Tube) monitor or a LCD (Flat Screen). Sounds like a tube monitor with a Flyback Coil that is failing. You can get it repaired for around $150.00 but it is probably cheaper to buy a new Flat screen.

http://en.wikipedia.org/wiki/Flybac...


Report •

#2
April 13, 2010 at 09:28:34
I have a LCD monitor that is a year old. Good info though never knew that.

Lisa


Report •

#3
April 13, 2010 at 09:37:38
Then chances are it is your Graphics card. Do you have another monitor to test with?

If it happens on another monitor then try either updating the drivers for your graphics card or replace the graphics card.

If it does not happen on another monitor then it would be the monitor its self and if it is less than 1 year old you should be able to send it back for replacement.


Report •

Related Solutions

#4
April 13, 2010 at 10:02:59
I'll have to steal one of my kids monitors to find out. Would this cause my firefox to say it has encountered a problem and has to close and to send report? It always closes my internet. I will check the video card not sure how to check the drivers and isn't dells video cards integrated?

Lisa


Report •

#5
April 13, 2010 at 10:28:39
"to say it has encountered a problem and has to close and to send report?"

No these are probably separate problems.

Your screen is controlled by your Graphics Card which is controlled by a Driver. There could be a conflict with the Driver in which case you will want to update your drivers for your graphics card.

My impression was your screen was fading to black from the top down which would be a graphics problem or monitor problem and could cause flickering. If this is not right then let me know.

"my screen will just start to close"

Is not very descriptive.

Going by this clue...

"then my desktop icons flash and reappear"

It could be your back ground stays but all of your icons disappear then come back. If that is the case then something is crashing your Explore.exe which will auto-restart causing your icons to disappear then come back. The most probable cause for this problem would be the Anti-Virus and would require a different troubleshooting path.

It is hard to know what is going on until you tell me which type of problem you are actually having.


Report •

#6
April 13, 2010 at 10:44:18
My firefox is up then my screen starts to slowly move down and I am starting to see my wallpaper, the firefox screen is now totally gone my icons disappear and reappear. There isn't a black blank screen.

Lisa


Report •

#7
April 13, 2010 at 10:48:00
Yea, that is a driver problem. Down load the latest drivers for your graphics card.

One question, if the screen goes black (Black Screen of Death) then how do you get the

"to say it has encountered a problem and has to close and to send report?"

error? Does the screen eventually come back after being black?


Report •

#8
April 13, 2010 at 11:00:24
I said there isn't a black blank screen. Your reading this now, slowly you see this page scrolling down and disappearing and you see your sunset wallpaper starting to appear at the top, now this page is totally gone and your sunset wallpaper is there, your icons disappear and reappear now you just click firefox again and your up and running again.

Lisa


Report •

#9
April 13, 2010 at 11:45:04
dell v-card intergrated!! Open pc case and check if u have v-card or u can use gpu-z and post back it's name so we can tell u. If it's intergrated then it's not a card, it called igp.

Report •

#10
April 13, 2010 at 11:55:55
Great this pointing more and more to a drivers issue. Is this a Windows 7, Vista computer or Windows XP? There are some known issues with Firefox and Windows 7 drivers if you have an Nvidea card. You may have to install the old Driver that came with your computer and rerun the Windows Update. The other problem could be...

http://www.tomshardware.com/forum/3...

Either case I need to know if you are running Windows 7, what video card you are using and how much RAM you have?


Report •

#11
April 13, 2010 at 12:15:27
I went on dell and did a driver upgrade for my video. I will have to open the case and check. I am running xp media edition sp3 it says 2.99 ghz 0.99 gb ram 36.5 gb used 107 gb free space.

Lisa


Report •


Ask Question