Solved CHKDSK does not complete

December 10, 2012 at 11:15:59
Specs: Windows Vista Home Premium SP2
FYI I have a Dell XPS laptop running Windows Vista Home Premium SP2.

The initial problem was a slowdown that occurred while using Google Chrome. Within 5 minutes, the screen froze, I couldn't do anything (e.g. pull up the Windows Task Manager) except move my cursor around on the screen, until eventually the screen went black and the following error message appeared: "Logon process has failed to create the security option dialog. Failure - Security Options."

This happened several times in a row before I found an online forum that suggested to run CHKDSK. It took a while for me to figure out how to run CHKDSK, since it would never run on restart even when I scheduled it to do so multiple times, but eventually I ran it from the command prompt under the "Repair My Computer" option.

The first time I ran CHKDSK /R, it found two bad clusters at stage 4, one of which was in Google Chrome (i.e. ...\AppData\Local\Google\Chrome\USERDA~1\SAFEBR~1). That makes sense since the initial problem seemed to be with Google Chrome. Unfortunately, the program got stuck in stage 5 at 46% complete. I let the CHKDSK continue to run for more than 7 hours after it had gotten stuck (8.5 hours total). I've read that it's a bad idea to turn off the computer in the middle of CHKDSK, but that's what I did since I also read that 7 hours was way too long for it to be stuck at stage 5 of CHKDSK.

I ran CHKDSK /R again, and this time the errors in stage 4 had been removed, but once again it got stuck at stage 5, this time at 19%. I allowed it to continue running for 5 hours this time before powering off.

As far as I can tell, the computer runs okay (haven't tested it extensively), but I'm worried there's a problem with the hard drive. From my limited knowledge, it seems like this is a possibility and I should back up my data as soon as possible. I have the following questions:

Is it possible to tell what is wrong with my computer from this information?
Is there any other kind of diagnostic test I should perform?
What should I do next?


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✔ Best Answer
December 11, 2012 at 07:58:53
"I will need to replace the hard drive. Right?"
Right

"what problems could I have if I continue to use my laptop"
You will loose data, programs will stop working as well as the OS.

"but I assume that it could begin to have serious issues at any time, right"
Right, and it sounds like you already are having serious issues.

"Presuming I back up my data constantly, shouldn't I be able to use my laptop until it dies completely"
Well yes you could but why risk loosing data before it's backed up. Hard drives are fairly cheap, and well worth the price compared to the frustration and lost data.



#1
December 10, 2012 at 11:33:29
It does sound like your drive is on it's way out. Look on your receipt or in device manager for the drive manufacture and go to their website and download diagnostic tools for that drive. It will give you a better idea of what's going on with your drive.

I would backup any important data ASAP, even before you run the diagnostics.


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#2
December 10, 2012 at 12:05:11
I agree with THX 1138. I also suggest you reconsider your use of Google Chrome.

https://en.wikipedia.org/wiki/Criti...


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#3
December 10, 2012 at 20:48:15
I agree with the above test and recommend the longest test that you have the option for.
I personally would back up anything important even before that while you have access to the drive since if it is really bad, it could die completely during any use, even during the testing.
Chances are very good that you will need to replace the drive.
I also recommend running Memtest first from a bootable CD to make sure that you are not getting memory errors that are appearing as drive errors.

You have to be a little bit crazy to keep you from going insane.


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#4
December 10, 2012 at 23:01:44
My hard drive is a Western Digital, Model Number: WDC WD2500BEVT-75ZCT2. I downloaded Western Digital's Data LifeGuard Diagnostics program and the hard drive failed multiple tests.

I first tried the Quick Test, which failed. Here is a copy of the test results:
Test Option: QUICK TEST
Model Number: WDC WD2500BEVT-75ZCT2
Unit Serial Number: WD-WX31A2088895
Firmware Number: 11.01A11
Capacity: 250.06 GB
SMART Status: PASS
Test Result: FAIL
Test Error Code: 06-Quick Test on drive 1 did not complete! Status code = 07 (Failed read test element), Failure Checkpoint = 97 (Unknown Test) SMART self-test did not complete on drive 1!
Test Time: 22:44:16, December 10, 2012

I then tried the Extended Test, which completed after about an hour. The test found some errors, said the errors might be able to be repaired, and said I should back up before repairing because files or folders might be lost. I tried to repair the errors, but soon after clicking the repair button, the hourglass appeared and the window said it was not responding. The screen froze and I could not access Windows Task Manager. I had to restart by holding the Power button.

I tried the Extended Test again, but this time it got stuck at sector 22696191 of 488397167 and the estimated time remaining began to rise instead of fall. The timer made it all the way to 6 hours from 1 hour. This time, I could not cancel the test and I could not get to Windows Task Manager again. Once again, I had to restart by holding the Power button.

According to Western Digital, "If any of the tests fail, including the Quick Test, you will need to replace the drive being tested."

So I guess that makes it pretty simple. I will need to replace the hard drive. Right?

My question now is what problems could I have if I continue to use my laptop? This isn't the best time for me to buy a new laptop, financially speaking. It seems to be okay for the time being, but I assume that it could begin to have serious issues at any time, right? Presuming I back up my data constantly, shouldn't I be able to use my laptop until it dies completely? What's the worst that could happen -- that I could lose any file at any time?

Thanks so much for your help! I really appreciate it!


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#5
December 11, 2012 at 07:58:53
✔ Best Answer
"I will need to replace the hard drive. Right?"
Right

"what problems could I have if I continue to use my laptop"
You will loose data, programs will stop working as well as the OS.

"but I assume that it could begin to have serious issues at any time, right"
Right, and it sounds like you already are having serious issues.

"Presuming I back up my data constantly, shouldn't I be able to use my laptop until it dies completely"
Well yes you could but why risk loosing data before it's backed up. Hard drives are fairly cheap, and well worth the price compared to the frustration and lost data.


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#6
December 13, 2012 at 13:25:30
Thanks so much for the advice!

I guess I was a little nervous about putting in a new hard drive, because I've only done that when Dell sent me a replacement drive that was the exact same model as before and had Windows Vista and all the other programs pre-installed. But I think I'll give it a try.

I don't need to buy the exact same kind of hard drive, do I? I'm afraid if I get a newer drive that it won't be compatible with the rest of my laptop, but I don't know what things to look for when trying to match a new hard drive to my laptop. Is there any sort of advice you could give?

Thanks again for all your help!


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