my friends computers cdrom wont work theres an error message when u start up comp. it says "C:windows\system32\ptgcwbsp.dll". it had viruses on it he said and he had another guy try to get rid of them. dont know if thats the problem ive tried many things to get it working, add new hardware pops up everytime i swap out the cdrom for a new 1 so i know it recognizes it. and they shouldn't need a cd to run or driver. im lost HELP!!!

What have you done besides replaced the CD drive? I'd start with a Windows Repair. Boot to the Windows CD, select the option to setup Windows, then select "R" to Repair the install. EEOC

Thats still the problem i cant get the cdrom to show up in my computer, so when i put in xp disc to reformat i cant. all i can hook up is the floppy drive and dont know what i can do with that but that at least shows up in my computer

Right. Can't do that from within Windows. Did you boot to the CD? EEOC

How bout "System restore" so that the system will come back to it's original state then Start scanning for the Virus that causing the problem. Or you could reboot the CDrom's driver. I hope this will help. If that still doesn't work try to replace the CD rom with new one. But did you try to change the IDE or the Zata Connector ? Want A Weekly Update on Latest System Security Problem http://www.systemsecurityinstitute.org

I have an idea...copy the xp disk files to a pen drive from some other computer and just run the setup from the files in your computer....it will ask you if you want to repair the window,,,in this way you will be able to repair the window.... ...................................................................................... Kind Regards, John, Transintl.com

lycan, your response makes no sense. EEOC