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CD-ROM is not working

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Name: nubium17
Date: February 18, 2006 at 13:27:58 Pacific
OS: Windows xp
CPU/Ram: 1.2 Ghz P4
Product: Dell Dimension 8400
Comment:

I got one of those christmas card viruses. i removed the virus however ever since, my cd rom does not work. i have uninstalled and reinstalled. upon reinstallation my computer alerts me that the device was not intalled properly. i have updated the driver, rolled back and even tried a different cd-rom drive and it always says the same thing in the device manager: "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)". Please, someone help! Thanks for looking.



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Response Number 1
Name: GerryC
Date: February 18, 2006 at 14:18:43 Pacific
Reply:

Have a look at this Microsoft knowledgebase article:

http://support.microsoft.com/kb/q270008/


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Response Number 2
Name: street1
Date: February 18, 2006 at 14:29:11 Pacific
Reply:

http://www.dougknox.com/xp/utils/XP_CD-DVD-Fix.zip

This zip file in URL works fairly often.


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Response Number 3
Name: nubium17
Date: February 19, 2006 at 17:48:23 Pacific
Reply:

GerryC, you're awesome! removing the upper and lower filters did the trick. thanks a million for your help.
David


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