cd-rom drive: D is unable to read any cd's.

March 22, 2013 at 04:38:52
Specs: win. 7 premium..nv78 64 bit lptop, 3% / 4 gb
the box keeps popping up. "insert cd"..& the door only stays closed and locks when laptop is off, as soon as its turned on it automatically pops open. system check says its up to date & is working properly. so bought external cd-rom hprm475e. , worked fine at 1st now says insert cd when there is one inserted, and autoplay will pop on sometimes but it says, "what would you like 2 do with your pictures" when I have oblivion inserted.

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#1
March 22, 2013 at 06:27:40
Go to computer, right click on D and choose play. You have your autoplay settings set for only one type of disk. You can change that to general.

To see the AutoPlay settings go to Computer> Autoplay> View more AutoPlay options in control Panel.

I am not clear on when the tray is opening on either of your CD drives. Please explain in more detail.


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#2
March 22, 2013 at 07:52:40
Drive: D is cd-dwr optiarc it does nothing., sometimes it will spin fast but have to hold tray shut. When I turn laptop off tray will shut & stay closed. When I double click in COMPUTER on Drive: D,.I get place cd to burn in Drive.,, instead of the message Insert cd into drive.that I get. with the external Drive: E.. Drive: E music cds play,, & morrowind. The others just keep spinning around then slows down then speeds up..Then finally put cd in drive box appears. I read in hot keys.., hold down shift key & autoplay will come on even if not set as default.., I did that & computer screen turned off color & said computer not responding., but if I stopped the CD & opened the drive computer &\or windows instantly returned to normal. Windows wouldn't respond when i would right click to view files. Control Panel shows my external Drive E as cd-rom & then USB mass storage is that correct., can it be both?. Device Mgr shows it with Drive D as cd-rom. Also I just noticed In Control Panel Autoplay listed but with no Icon . just a thumbnail w/a green arrow pointing right. Maybe it happened when upgraded to Home premium. I know it wasn't there awhile back. This may not be fixable..YA THINK??. I really appreciate the help.& the time taken to do so,

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#3
March 22, 2013 at 08:52:21
I will attempt to reply to all questions in reverse.

First your optical Drive can play and record. The record part makes it a mass storage device.

The problems you have are fixable.

The fact that BOTH optical drives are showing the same symptoms may indicate a problem with a part of Windows. There are ASPI layer drivers and something called upper and lower filters. The drivers can sometimes get changed by installing a third party burning program or even a scanner. The filters may need to be removed. Microsoft itself recommends deleting the upper and lower filters under some conditions.

If corrective action on one or both of these issues does not correct the problem then a repair of Windows should.

Some questions. Have you installed any third party burning programs or do you have a scanner installed? The scanner could be part of a multi-function printer.

You upgraded to Windows 7 home premium from what?


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#4
March 23, 2013 at 02:56:01
HI OTHEHILL,
YES I DO HAVE A MULTI SCANNER, ,FAX /PRINTER., . I UPGRADED FROM WINDOWS 7 BASIC 32 TO HOME PREMIUM 64 . MORROWIND & MAYBE SKYRIM BOTH COME WITH WIN.32 PRE-LOADED ON THE CD, BUT IT IS SO CONFUSING , SEEMS LIKE I HAVE 4 OR 5 DIFFERENT VERSIONS WINDOWS,..NT 2003, 2008 & A PARTIAL TRIAL OF WIN. 8. CONSIDERING GOING 2 MAC, HAVE HEARD NOTHING BUT GOOD ABOUT THEM. AS FAR AS MY CD BURNERS; I HAVE WINDOWS CD BURN & POWER TO GO.. BUT I REPLACED POWER TO GO WITH NERO 9 ESSENTIALS . I HAVE WINZIP SYSTEM UTILITIES SUITE & IT MAKES IT EASY TO GET TO THE REGISTRY SINCE I HAVE NEVER GONE THERE BEFORE TILL YESTERDAY. . I AM HEADED THERE NOW TO GET RID OF SOME FILTERS, & GET BACK TO YOU ON THE OUT COME THANKS SO MUCH. YOU SURE UNDERSTAND HOW THESE THINGS WORK!... .


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#5
March 23, 2013 at 07:41:52
handone, please do not type in all caps. That is considered shouting and is also harder to read.

The link below is written for Vista but should still apply to 7.

http://support.microsoft.com/kb/929461


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