CD-ROM device recognized in Device Manager, won't play disks

December 3, 2014 at 15:17:58
Specs: Windows XP, 3GB
My CD/DVD-ROM Device is recognized in the WinXP Device Manager as working properly, but won't play any disks. There are a few disks where it will show folders, and files inside folders. And one disk where I can read a text file. But most of the time when I try to read/view the contents with My Computer I just get a new window that's empty. And it just won't play anything on a disk.

If I boot up with a bootCD, the device (Asus DRW 24B1ST)) plays normally, records normally, let's me view and read files normally. So the problem must be with this recent installation of WinXP on a computer where the device was always working well before this installation.

I need some help figuring this out.


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#1
December 3, 2014 at 16:37:04
Go to Device Manager, expand out your drive, right click and choose Uninstall. If it offers to remove the software too decline that request. The uninstall will disassociate the software which will be collected from the driver when you restart. It might not fix it but it's easy to try and sometimes does the trick.

Always pop back and let us know the outcome - thanks


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#2
December 4, 2014 at 15:13:08
I tried your suggestion but nothing changed.

I mentioned that when I boot up using a bootCD which runs a miniXP, I can use the device normally. When I did that last, I burnt some movies onto a DVD, and could play them with no problem using this device while in the miniXP. But when I booted back into the regular WinXP installation and tried to play one of the movies using VLC, all I got was a blank window with the heading "select one or more files to open". I checked the Event Viewer and there were a bunch of identical warnings "an error was detected on device\Device\CdRom0 during a paging operation".


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#3
December 4, 2014 at 16:30:24
There's a possible fix here but it just depends on whether you are happy to work in the registry - there are risks if you get something wrong:
http://techsnsecurity.blogspot.co.u...

The UpperFilters and LowerFilters tweak has been known to fix many CD/DVD drive issues.

Always pop back and let us know the outcome - thanks


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Related Solutions

#4
December 9, 2014 at 15:07:32
I've run Fixit before, and also checked the registry for Upper Filters. I just checked again, using the link you supplied, with the same result. There's no mention of Upper Filters at that registry location.

I just ran a different Microsoft FixIt and it came back with "we did not detect any problems..."

At the same time I continue to get the Event Viewer paging operation error mentioned above. And occasionally an Event Viewer information line " the IMAPI CD-burning COM Service service entered the stop state.

I've checked with different types of disks and there are some where I can see the folders inside, and one where I could see the files inside a folder and even read a text file. But most of the time I just get a blank window(with it's address shown as Z: and with a disk icon shown next to the address bar) when I use My Computer or VLC to try to access a disk.

What a vexing problem. When I need to use the CD-ROOM device I have to boot up with Hiren's and use miniXP. It always works there.


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#5
December 9, 2014 at 16:17:08
Straws are being clutched!

Any chance that the Best Answer here applies to your situation?:
http://www.tomshardware.co.uk/answe...

Always pop back and let us know the outcome - thanks

message edited by Derek


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#6
December 13, 2014 at 21:43:19
I followed the link you gave me, and it lead to another link. I checked my virtual memory to see if it was connected to the CD-ROM but it wasn't. I also removed the virtual memory designation for the bootup drive (it was very small) but kept the proper virtual memory designation on a drive with more space. Regardless, the problem remains after rebooting and keeps generating the same Event log warning.

Any more straws?


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#7
December 14, 2014 at 02:18:31
Is the option to roll back drivers for the device available in device manager?

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#8
December 14, 2014 at 08:00:02
Anything is worth trying but normally a CD/DVD drive picks up a provided driver as part of the operating system For that reason it might be worth running scandisk:
http://www.bleepingcomputer.com/for...

You could also try chkdsk:
http://support.microsoft.com/kb/315...
Use the command chkdsk /f on the system drive.

As you are OK with a boot disk I guess anything awry with the HD could cause your issue.

Always pop back and let us know the outcome - thanks


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