Hello to anyone who can help, When I put in an audio CD it will not recognize it and just clicks away, until it stops clicking and takes no action. I can play DVD's fine but not audio CD's. The CD drive does not show up in My Computer. I went through this whole mess already when I first got my computer and it had a warranty. I called tech support and they took me through the process of taking my computer apart, reinstalling and all that fun stuff. I am willing to do that again, but I do not remember how to do that. If you could help me I would love to hear a solution.

Is this one device - a dvd drive? If so, my first step would be trying a dvd (not cd only) cleaning kit. Here in the UK they are available for £1 from cheapo stores. Good Luck - Keep us posted.

The device is a combo drive cd/dvd. It can read and rewrite...

hello. first of all if it can read a dvd then it doesn't need to be cleaned. is it possible that your audio cds are scratched? i had a combo dvd and cd burner that was like that. it is also possible that the cd drive portion drivers are missing. im not sure how to remove and uninstall the drive. is it a laptop or a desktop computer?

The computer is a laptop and all the drivers have been updated and are in working order as far as I know. I have been through all the drivers and reinstalled/ checked for updated drivers for all CD/DVD related drivers. The CD's I have been using are brand new and have no scratches. I am not sure how to proceed from this point forward? As I said I have been walked through the process of (reinstalling/ rebooting?) the entire CD/ DVD combo before and was wondering if there is an easier way of doing it without taking my computer apart again (although I would if I have to). I went through this process 3 years ago and have forgotten since then. Any suggestions?

ok. sounds like a laptop with a built-in dvd\cd-rw drive. I have a laptop with one that i can pull out without taking it apart. the dell website, www.dell.com, has a support section that should give you the users manual that shows how to remove certain sections of the laptop. my old laptop had one of those. im also working on a dell laptop with a bad LCD screen. im going to remove it and replace once i can buy a new screen for it. but anwyays, check the support section for, specifically, the repair manual. if you cant find one there, perhaps there is someone who is familiar with dells who can lead you through it, im not familiar with dell laptop case design.

ok on second thought i found the section you are looking for. just click on the following link: http://support.dell.com/support/edo... this is the troubleshooting page for the dvd\cd-rw drive. just troubleshoot for your drive and make sure the disc you are using can be read by the drive. then go from there. there is a large section on specific dvd\cd-rw drives. if you are having trouble, please post the make and model of the drive and I or someone else can find the information you need.