Can't see my files on my external hard disk drives

Hewlett-packard Pavilion slimline s5710f...
September 4, 2012 at 00:57:27
Specs: Windows 7, 1T/8GB

I had a virus infection on the 31st August and my PC screen went blank (with nothing but the recycle bin icon). The only message I got on was to PAY and activate my file recovery to recover all my files (that's how I know I got infected with a malicious virus).

So, I did a system restore to a week earlier and my PC recovered but the files on my 2 of external hard drives (which were connected to my PC the time when the virus hit) have 'disappeared'.

However, I can see my files (greyed out) and I am able to retrieved them in another older PC (windows XP).

I think it has something to do with the virus (I've since scanned my PC and hard disks files with many scanners and removed all possible hackers/trojan.exe files) So now, how do I get both of my external hard disks to work normally again?


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September 4, 2012 at 02:47:47
When you've managed to retrieve your files and saved them to another drive, re-format your external drives and they should be usable again.

You can format them by right-clicking each drive icon in turn and choosing "Format".

When formatting them, untick the "Quick format" option.

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November 1, 2012 at 04:39:06
Please read these 2 thread. Would be help you.


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