can't receive a fax

April 23, 2011 at 10:21:48
Specs: Windows XP Professional sp3, Pentium 4 3.0/2GB
I have an old US Robotics 56K Voice Faxmodem on my PC and I'm using Windows Xp Professional sp3. I had installed it and it has been detected well in Windows automatically as Sportster Flash v.90 Voice PnP and the drivers seems fine. I tried to send a fax using Fax console which comes with windows Xp and it works ok and can send succesfully, but I don't know why I can't receive a fax. I can hear any incoming fax call and it seems like normal but never successful receiving any faxes. Please give me a hint or help, I just wanna know is there any settings I might need or is it the driver or maybe the problem with the modem itself. Your help and effort to give a solution is really appreciated.


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#1
April 23, 2011 at 10:31:53
Might be something simple like the having the settings not set to receive fax. Could be set to only receive voice. You also need to have the device active. I have my fax/voice software minimized in tray at all times.

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#2
April 23, 2011 at 10:41:40
Well, the setting in Microsoft Fax is already both send and receive fax enable. whether I use manual receive or automatic both not working and the message fail to be received.

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#3
April 23, 2011 at 10:43:08
As OtheHill says, you need to have the fax software active in order to receive a Fax. There were a few high end US Robotics Modems that would receive faxes with the computer turned off but I am pretty sure the Sportster wasn't one of them,

It might be a good idea to permanently enable to modem speaker so that when the fax call comes in you can hear everything going on. There is a distinct change of tone once all the handshaking is done and the fax itself starts coming in. It the call terminates before the fax is sent you can be pretty sure it is a configuration problem. There are two fax speeds, 9600 kbs and 1400 kbs. Make sure you software is configured for both. A single page of a fax takes between 20-and 30 seconds to send,

Stuart


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Related Solutions

#4
April 23, 2011 at 10:45:59
I have not used Microsoft FAX so I can't be of much help. Do you have VOIP or DSL?

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#5
April 23, 2011 at 11:09:51
Dear Stuart

Thanks for your reply. Well, I heard the sound of incoming fax on the modem, but I did not get the message receiving fax in the Fax monitor and finally ends up with failure receiving. Did you mean I have to set the port speed of the modem as to 9600? By default it is set to max port speed 115K. I have the fax software active all the time I wanna try to send and receive the fax.


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#6
April 23, 2011 at 11:29:34
This is what my modem device information, which I copied from Windows System Information.

Name Sportster Flash V.90 Voice PnP
Description Sportster Flash V.90 Voice PnP
Device ID SERENUM\USR9180\5&23DE782&0&0000
Device Type External Modem
Attached To COM1
Answer Mode Not Available
PNP Device ID SERENUM\USR9180\5&23DE782&0&0000
Provider Name Microsoft
Modem INF Path mdmusrg.inf
Modem INF Section Modem8
Blind Off X4
Blind On X3
Compression Off &K0
Compression On &K1
Error Control Forced &M5
Error Control Off &M0
Error Control On &M4
Flow Control Hard &H1&R2&I0
Flow Control Off &H0&I0&R1
Flow Control Soft &H2&I2&R1
DCB 
Default <
Inactivity Timeout 0
Modulation Bell B1
Modulation CCITT B0
Prefix AT
Pulse P
Reset AT&F1<cr>
Responses Key Name Sportster Flash V.90 Voice PnP::U.S. Robotics Corporation::Microsoft
Speaker Mode Dial M1
Speaker Mode Off M0
Speaker Mode On M2
Speaker Mode Setup M3
Speaker Volume High L3
Speaker Volume Low L0
Speaker Volume Med L2
String Format UNICODE string format
Terminator <cr>
Tone T

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#7
April 23, 2011 at 11:33:02
The speed of 115k is the speed between the Modem and the computer. The fax speed is set in the Modem and should be configurable with the Fax software. The default speed for fax is 9600 kbs but some devices, mostly fax Modems can do 14000 kbs. Note the number 14000 kbs. I missed a zero of in my other post. Stand alone faxes are usually restricted to 9600 kbs.

Stuart


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#8
April 23, 2011 at 16:27:42
In your device information - Answer Mode Not Available
Check the setup again.

Modem were usually initialized with a setup string starting with AT.


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