Solved Can't play any sound.

February 20, 2013 at 18:24:13
Specs: Windows XP , AMD Athlon II X4 645, 3.11GHz/4GB RAM

My sound won't work! Running winxp, no external sound card, all drivers up to date as far as i know! What's wrong?

See More: Cant play any sound.

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✔ Best Answer
February 26, 2013 at 14:06:31

You didn't mention you had an add in card. Are you using the HDMI cable to your monitor?

Go to the link below and download all the drivers for your version of Windows. Also get the manual/s.

http://www.gigabyte.com/support-dow...

The audio ports are like I expected and you must do as I described above once you get the drivers with the sound manager installed.



#1
February 20, 2013 at 23:49:24

First thing to do is check the external connections to your speaker(s), that they are in the correct socket, firmly pushed in and no broken wires. Next, check the volume settings on the system - click the 'speaker' icon in the system tray & make sure it isn't muted, then check the settings under 'sound' in Control Panel to make sure that the settings are correct there. Finally plug in a pair of headphones just in case the speakers themselves have failed.

"I've always been mad, I know I've been mad, like the most of us..." Pink Floyd


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#2
February 21, 2013 at 03:11:48

all checked, all failed.
what's next?

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#3
February 21, 2013 at 03:20:47

Here's some additional information about the PC:

It's not my own, it's my brother's old one.
He probably had a dedicated sound card strapped to the motherboard, because he is a music producer, and used stuff like cubase.
That sound card has since been removed.
I haven't been able to play any sound out of the PC since I've had it.
The sound issue was interfering with some games (e.g. CoD4), forcing them to crash up on start up.
I rectified that by plugging in a USB webcam.

Not sure how much of that is relevant, but whatever.

Thanks for your time, folks.


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Related Solutions

#4
February 21, 2013 at 06:34:10

Go to Windows Device Manager and see if there are any yellow or red exclamation marks there.

While there, look for any listing for a sound device. If you see one then post back with what it says there.

If there are not any, then reboot the computer and continuously tap the Del key until the computer boots into the BIOS. Read the screens to learn how to move around in there. It will be keyboard only, no mouse. Look for a tab across the top that says integrated hardware. Highlight it by moving with the keyboard. Arrow keys, pg up/dn, enter, tab, esc are most of the key you need to use. Look for a sound device that may be set as disabled.

If your brother used an add in sound card he probably disabled the onboard sound device. Enable it and save when exiting by hitting F10.

When WinXP boots up you should then see a message that Windows has found new hardware. Hopefully it will automatically install it.

Post back with an update.


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#5
February 21, 2013 at 06:46:35

I have already taken all of these steps.
At first the on board sound device 'AMD High Definition Audio Device' was disabled.
I enabled it and updated it's drivers, it didn't do anything to solve the problem.
I have also checked the BIOS, turned the onboard audio on and off a bunch of times to see if there was any difference. Nothing.

Are there any further steps I can take, other than buying a sound card?


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#6
February 21, 2013 at 07:14:25

HD sound has software controlled sound ports. You MUST select them by clicking and designating what the port will be used for.

This is done through the HD sound manager software. If you installed that software then you should have an icon in the tray by the clock. Open it and under the speaker tab select the appropriate speaker configuration ant the jacks you wish to use.

Under this, even if the correct port is currently highlight you still must click on it to actually select it.

One other thing to check is that NONE of the settings are muted and that the sound device currently in use is the sound device selected for playback. The old add in card may still be selected as the exclusive playback device. Those settings should be accessible in Control Panel under sound.

Post back with an update.


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#7
February 21, 2013 at 08:13:44

I don't have that tray icon, and all I'm finding on the internet are more driver downloads.

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#8
February 21, 2013 at 11:42:10

Open the case and read the motherboard model that should be printed on the circuit board or on a sticker. Post here.

That is needed for the correct drivers.

Looking back at #3 above explain what this means "The sound issue was interfering with some games (e.g. CoD4), forcing them to crash up on start up. " You stated above that your sound never worked since you had the computer but this statement seems to indicate otherwise.

Do you have a microphone connected?


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#9
February 21, 2013 at 13:22:25

From what I can make sense of.. It's a Gigabyte AM3 Ultra Durable 3 DDR3 1886+.

For clarity.
I received the PC 2nd hand over a month ago. Since I've owned it, the sound hasn't worked. Not heard a peep from it, apart from the internal beeps of course. I can only guess that CoD4 had an issue with the fact the sound didn't work, because when I plugged in a webcam (which has an inbuilt mic) it then decided to work. Without that plugged in, the multiplayer will not run whatsoever (crash on startup).
I can now run CoD4, but of course, I am hearing no sound.
Hope that clears everything up.

Thanks for your time and patience so far.


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#10
February 26, 2013 at 07:14:15

This problem is still not resolved, please help. Thanks.

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#11
February 26, 2013 at 09:52:19

Amezer

I suggest you download Sisoft SANDRA from the link below. Install and run this free utility.

It will provide the model number of your motherboard and also the sound type. After you get this information, post back here and I will provide a link to the drivers and manual for your system.

http://www.softpedia.com/progDownlo...


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#12
February 26, 2013 at 12:03:49

Motherboard is: GigaByte GA-790XT-USB3

I can see 2 Audio Devices listed in the Sandra list: Gigabyte IXP SB600 High Definition Audio Controller

and

PC Partner Redwood HDMI Audio [Radeon HD 5600 Series]

I imagine the latter has something to do with the gfx card.

Information taken from a Computer Overview scan using Sandra.


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#13
February 26, 2013 at 14:06:31
✔ Best Answer

You didn't mention you had an add in card. Are you using the HDMI cable to your monitor?

Go to the link below and download all the drivers for your version of Windows. Also get the manual/s.

http://www.gigabyte.com/support-dow...

The audio ports are like I expected and you must do as I described above once you get the drivers with the sound manager installed.


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#14
February 26, 2013 at 14:33:08

Thanks a lot, it seems to be solved. Hearing sound through earphones.
The funny thing is, I've done all these things before, clearly I didn't do the setup of the software correctly the first time. Then I deleted it.
Frustrated at myself now, but thanks a bunch for being so patient with me.
See ya around!

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#15
February 26, 2013 at 15:44:54

Glad to help. Good luck.

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