Can't install Office 2010 on Acer Laptop

October 4, 2010 at 14:08:49
Specs: Windows Vista

Purchased Microsoft Office 2010 Professional Plus for my son who has just started University. He has tried to install it on his Acer Aspire 5535/5235 series laptop (Vista Home pre-installed) but the DVD doesn't sound healthy and just seems to spin for a while without doing anything. I called the software supplier and they said that the most likely cause is that his laptop is not formatted for DVD. Is this likely to be correct and can anyone suggest what to do to be able to install the software that he needs for his studies. All the best, Steve

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#1
October 6, 2010 at 04:52:16

The software vendor may be referring to the auto start feature in Windows. If the program doesn't start up automatically you may need to simply explore the disk for the setup.exe and run it that way.

Then again, the disk may be defective. Did you buy it from a reputable vendor?

Does the optical drive function properly with other CD/DVD media?


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