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Can't access printer.

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Name: sonjohndick
Date: September 8, 2009 at 14:50:29 Pacific
OS: Windows XP Home
Product: Hp (hewlett-packard) Deskjet 5740 inkjet printer
Subcategory: General
Tags: printer
Comment:

My printer quit working entirely. I've downloaded a new driver, but no luck. This happened at the time I was communicating with a web host by phone, though I don't know if that's the cause. Can anyone help?



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Response Number 1
Name: najitech
Date: September 8, 2009 at 15:49:12 Pacific
Reply:

Is the printer connected directly to your PC? Elaborate on, "I was communicating with a web host." And when you say it quit working entirely, do you mean it can't even print a test page?

1 Corinthians 15:3-4


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Response Number 2
Name: sonjohndick
Date: September 9, 2009 at 08:40:33 Pacific
Reply:

Thanks for getting in touch. Yes, the printer is connected directly to the PC. About the web host, I was talking to them by phone; but since there was an online connection I thought maybe that had zapped something in my computer. The printer's dead--no lights, no test page, no nothin'. Thanks again.


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Response Number 3
Name: Snausages
Date: September 9, 2009 at 09:36:10 Pacific
Reply:

No lights? try the obvious, make sure the printer is plugged in to a working wall socket and the switch on the printer is on.


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Response Number 4
Name: sonjohndick
Date: September 9, 2009 at 10:22:05 Pacific
Reply:

Can't believe it; thanks to your instructions, I switched the plug the printer was connected to... and voila. Thanks again. Buy you a beer if we ever meet.


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Response Number 5
Name: Snausages
Date: September 9, 2009 at 10:43:01 Pacific
Reply:

Glad you got it fixed!


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