Solved Canon PIXMA MP490 won't take paper

June 6, 2014 at 12:18:40
Specs: Macintosh
When I load paper in rear tray, the mechanism doesn't take the paper down into the machine for printing and I get a message saying that the paper tray is empty. If I gently push a sheet of paper down into the rear tray, the message is that there is a paper jam.

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✔ Best Answer
June 7, 2014 at 13:04:06
Also, it's possible the rollers are a little "gummed up" on their "axles" with dust... Iso-propyl may help ease/flush it out. And if per chance it's all too dry in there (due to the dust and subsequent cleaning too) a very minor lubrication may be required. Possibly a very small trace of very fine oil - watch makers' or very light machine oil; or possibly a trace of silicone lubricant (as used on curtain tracks etc.) might also suffice? The latter might be the better to use?

And once things are working a little more as was, perhaps cycle a few scrap pages through both paths to really disperse the lubricant fully around the roller axles/bearings etc. just "print" a few random characters - no more than that - so as to avoid wasting ink each time you run the scrap pages through.



#1
June 6, 2014 at 13:27:33
Have carefully and thoroughly checked paper paths - both trays... It can be even a wee small bit of "stuff" that can trigger path blockages...

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#2
June 7, 2014 at 09:28:15
I think it must be due to the fine layer of brickdust that has covered everything in my house while builders renovate the kitchen. Even though the printer is upstairs and door to the room was shut, I inadvertenly left the rear tray open on MP490 on the day builders started. Thanks to the many postings, I got the idea that cleaning it might make the difference. Used water and cotton buds. It takes paper now but only with me pushing a little. What a pain! Many thanks though.

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#3
June 7, 2014 at 09:53:19
You might also consider blowing air through it too. Use vacuum cleaner with blow option (if you can find or have one). If no blow vacuum cleaner then a can or two compressed air may do ok.

Then with a vacuum cleaner suck air through the paper paths. Be careful not suck up anything (typically foam inserts if evident) that ought to stay where it is.

Sometimes the rollers etc. may allow a gentle clean, degrease/deguck with iso-propyl alcohol too - a Q-tip /and/or an artist's small paint brush.


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Related Solutions

#4
June 7, 2014 at 12:51:27
Water will not remove grease so it can sometimes not grip the paper properly. I think degrease with iso-propyl alcohol, as given, might be the way to go. Clean all rollers.

Always pop back and let us know the outcome - thanks


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#5
June 7, 2014 at 13:04:06
✔ Best Answer
Also, it's possible the rollers are a little "gummed up" on their "axles" with dust... Iso-propyl may help ease/flush it out. And if per chance it's all too dry in there (due to the dust and subsequent cleaning too) a very minor lubrication may be required. Possibly a very small trace of very fine oil - watch makers' or very light machine oil; or possibly a trace of silicone lubricant (as used on curtain tracks etc.) might also suffice? The latter might be the better to use?

And once things are working a little more as was, perhaps cycle a few scrap pages through both paths to really disperse the lubricant fully around the roller axles/bearings etc. just "print" a few random characters - no more than that - so as to avoid wasting ink each time you run the scrap pages through.


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