Canon mf4150 scanning problem & Vista

Canon Imageclass mf4150 all-in-one print...
July 15, 2010 at 05:22:27
Specs: Windows Vista
Scanner freezes partway through scanning. Happens every time. Worked the first time, then never again
I'm using the latest Vista drivers and toolbox but it's freezing. If i use 100 DPI to scan, It's working. when i use higher than 100 DPI, scanning progress frezing.

[] sent me this answer:

Thank you for contacting Canon.

I am sorry to hear that you are having difficulty with your Canon product.

With reference to your enquiry regarding the MF4150, please be advised that the driver for Windows Vista has been tested thoroughly and we did not encounter a similar issue. Therefore we can only recommend to contact Microsoft for further assistance.

Contact Microsoft!
I think it's not about Microsoft.

Canon Support couldn't help me :) Help me please.

See More: Canon mf4150 scanning problem & Vista

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July 15, 2010 at 07:30:37
"If i use 100 DPI to scan, It's working. when i use higher than 100 DPI, scanning progress frezing."

You may have a USB related problem between the multifunction device and the computer

Troubleshooting USB device problems
See Response 1:

E.g. Did the USB cable come with it ?
If it didn't, it has to be able to handle the requirements of USB 2.0 specs. If the packaging for it didn't specifically say it will, or in any case if it's an el-cheapo cable, it may not be adequate.

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July 16, 2010 at 00:46:49
Thank you so much Tubesandwires !

I am so happy because it related to USB Cable. We actually use a long cable(2 metres) it composed of two parts. I seperated first part (original USB cable) from extended cable. I scanned and it's working properly.


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July 16, 2010 at 11:35:40
We're glad to hear you found a solution.

You can probably buy USB 2.0 rated USB cables for printers of up to 5 meters or so, somewhere, locally.
Using two shorter cables is okay, as long as where they join in the middle isn't somewhere where it can be stepped on.

I have a 1 meter extension cable I got with a USB 1.1 rated Compact Flash card reader. It does not work properly with anything that's rated USB 2.0 compatible.

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July 19, 2010 at 00:41:06
I think 3 meters USB 2.0 rated cable is enough.

We used old cable another PC(windows xp pro) and it worked properly. There was no freezing or etc. So I thought that Vista driver is unsuitable.

Sometimes I don't understand the Technology :)

Thank you so much again!

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