Can not system restore Windows 7

Gateway Laptop with intel core i3 proces...
October 8, 2011 at 05:17:13
Specs: Windows 7 Home Premium, i3/???
Gateway NV 79
Windows 7 Home Premium
PXE-E61: Media test failure, check cable
PX-M0F: Exiting Broad com PXE ROM.
No device -- insert boot disk and press any key

Once System disc is inserted and run, restore type is not able to be selected.

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October 8, 2011 at 05:52:06
Sounds like your hard drive may have failed. Check the boot order to verify the hard drive is still in the order by entering the setup (BIOS) screens at start up.

The message you see is for the laptop trying to boot from a network device, which is another boot option besides the hard drive.

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October 8, 2011 at 06:45:00
Please excuse my ignorance, but I do not know how to check the boot order. I did take my PC to a repair shop and was told the HD was OK but it had problems with partitions (???) that would not allow data to be restored....Now I can't get the system to restore as I can not select a restore option....I can only select "Exit". It seems there is a virus preventing the reboot....Any ideas?

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October 8, 2011 at 07:18:31
Your system is not trying to boot for the hard drive, it's trying to boot from a network connection. No network connection is being found, therefore you're getting the PXE-E61 error. That means that either the hard drive is not being recognized, or the boot order is incorrect (network is listed before hard drive in the boot order). You need to access the BIOS & check to see if the boot order is correct & if the drive is being recognized or not. The boot order should be CD/DVD drive, hard drive, network. Actually, the network can probably be disabled altogether. To enter the BIOS, you need to press the appropriate key immediately upon boot up. There may be a message while the Gateway splash screen is displayed - something like "press ?? to enter setup". The "??" may be Esc, Tab, F1, F2, F10, Del, etc. Each manufacturer designates a different key.

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October 8, 2011 at 08:40:50
So, if you had the computer in for service, why didn't they fix the problem?

If your hard drive shows up in the boot order that would probably be an indication it is working. If the Windows installation is corrupted then the computer can't boot to it and it skips to the next device in the boot order.

If you are attempting to restore the computer to factory settings can I assume you do not need to recover any personal files?

The correct method to perform a factory restore is covered in the links below.

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