Can I save my data?

Hewlett-packard / Pavilion dv9640 us
May 20, 2009 at 11:42:45
Specs: Windows Vista Home, Duo core, 2k ram
I'm about to send my laptop in for a mobo replacement and they are telling me I have to send in the drives ect. Problem is my back up drive just died on me and I really don't want to lose the data on those drives, it wont boot to desktop sadly So I cant readily access the drives to back them up. Is there any way you know of that I could back them up, and maybe wipe the saved passwords with out access to the the desk top?
Thanks for any help or suggestions!

P.s. Would a secondary drive one with out the os work with the new mobo or would it too need to be wiped?

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May 20, 2009 at 11:50:26
How do you know the board is bad & not the HDD? What are the symptoms?

Take the HDD out, attach it to another computer either internally or externally, then retrieve the data you need. You may wanna contact tech support one more time to find out exactly what they have they intend to wipe the drive & do a clean install of Windows?

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May 20, 2009 at 17:45:35
Well It's not the motherboard per say. Pretty sure it's the video card but it’s integrated so...

As for how it started, I was playing WoW, the screen flickered a few times, then went black. I rebooted and there was a checker board pattern running across the screen. It booted to the desktop but you could hardly make any thing out, the colors looked like it had been booted into safe mode, and the screen resolution was set pretty low. I’ll add some links to a few shots of what it all looks like.
While trying to get some shots of every thing I was able to get it to boot up to desktop by letting it restore from a restore point. So I was able to back up the info on the main drive, but the screen is still all messed up. As for what they plan to do they were pretty vague on the whole thing. Just that they would check it for hard ware problems, repair any and ship it back.

My laptop has two drives one is just photos music ect, no os. Would that drive still work after the motherboard is replaced given that’s what they need to do? As that’s the one I really care about.
Thanks for the quick reply btw.

Pics of what it looks like:

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May 20, 2009 at 18:29:18
is that one of the ones covered by the recall?


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May 21, 2009 at 03:44:28
Not that I know of, at least I haven't seen any thing about my model any where. Pretty sure any thing they do is covered under the warranty though so at least I'm ok in that respect.
I will say this though that laptop runs hot, I mean hot to where you can hardly hold your hands on the keybord with out it being uncomfortable. If I use a good cooler its not as bad.
At this point I'm pretty much ok with them doing what ever needs to be done. My only real worry is my secondary drive and if it will work with the new motherboard.

Thanks for the suggestion though, gonna search a bit harder for any recall info.

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May 21, 2009 at 11:34:14
Well I didn't see any thing about recalls. The box to ship my pc back just got here, so I'll be sending it in here in the next two days. Ty for the help and suggestions, they did help. As always you guys are great!

One last question for ya.
I talked about my #2 drive, no os just family photos and mp3s ect.. Since it doesn't have an os on it, it should work with a new mother board or am I mistaken?
And again thank you for all the help, really appreciate it!

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