bypass forgot password, dell pc starts in DOS

Dell Inspiron 1100 notebook
February 18, 2011 at 12:02:50
Specs: windows xp
I have an older dell that suddenly began starting not on the pretty windows page but on a page with writing on a black screen, saying it requires a password. If it had one, nobody remembers. i think there is one, but how do i get the "hint"? It gives no option for that. I'm sure I don't have it written down, as the hint and pw i usually make the same.... so the hint would be the password. I've tried everything.

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February 18, 2011 at 12:28:53
Sounds like a BIOS level password. Looks like someone went into your computer's BIOS and turned it on. They are hard to reset because you have to tear your computer apart to get to the reset button. I would take it to a repair shop and ground your kid.

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February 18, 2011 at 12:50:46
I would guess that is a hard drive password. There is no reset for it. Contact the manufacturer and prepare to supply proof of ownership.

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February 18, 2011 at 12:52:19
Quote the message you see.

If it says this, it's caused by corruption of data in XP:

System error: Lsass.exe
When trying to update a password the return status indicates that the value provided as the current password is not correct.

That can be fixed if you have a suitable XP CD.

However, that message is probably on a blue screen.

Otherwise...."Sounds like a BIOS level password."

A screen like that does NOT appear spontaneously.
Someone must have set a password in the bios.

If the laptop is not older than about 12 years old,

See response 2:

See response 4:

See response 4:

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Related Solutions

February 27, 2011 at 20:16:25
Ying Xin

aldabeth has not posted a second time.

If aldabeth's password was set in the mboard's bios, then we probably can't help her remove it.

If it's a Windows password, we know what to tell her about that.

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February 28, 2011 at 10:26:25
OK I just wanted you to know I've been out of town and I'm about to start working on this Dell. I really appreciate the input. I do think a hijack virus did it. I can't believe I found such great help online. I'm so technologically challenged. I'll let you know the outcome.


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