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BSOD after login
Name: beckrl Date: December 14, 2007 at 16:07:48 Pacific OS: winxp sp2 CPU/Ram: ? Product: Dell
Comment:
I have serviced a pc with Trojans,adware,etc.. The owner said it had a Bsod, But when I checked it out it scanned on startup and then I entered by password at login, But I found no Bsod. Cleaned pc of viruses and gave back. He then said,when he started it up after login he got a Bsod. I then asked him about any other devices that he has connected he then said a scan/printer/fax by usb.
I asked him to try starting with out the device connected... he has'nt got back
My Question is would this cause a Bsod? I don't know the codes for the stop error...
Name: jam Date: December 14, 2007 at 17:40:21 Pacific
Reply:
"I don't know the codes for the stop error..."
That's what you need.
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Response Number 2
Name: worldlibrary Date: December 14, 2007 at 18:01:03 Pacific
Reply:
He may need to reinstall each of the devises.
bsod with devises No bsod no devises.
Have you noticed that people when trying to fix a pc always seem to start by deleting stuff? Then they bring it to you.
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Response Number 3
Name: beckrl Date: December 14, 2007 at 18:15:56 Pacific
Reply:
Thanks jam & world I also notice that in the virus scan it gave a "host" that had been removed.
Could this be a part of the reason that at startup the usb devices creates bsod?
jam I now I should have got the codes, but he couldn't tell me and I couldn't product them.
I will find out more tomorrow, Thanks
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Response Number 4
Name: OtheHill Date: December 14, 2007 at 19:21:28 Pacific
Reply:
beckrl
Don't take this the wrong way but I see an awful lot of posts from you. Are you sure you should be working for clients?
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Response Number 5
Name: aegis Date: December 15, 2007 at 12:57:46 Pacific
Reply:
Check the Device Manager for problems. Also consider removing the USB drivers and letting windows reinstall them.
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Response Number 6
Name: beckrl Date: December 15, 2007 at 13:57:47 Pacific
Reply:
There are no problems within Device Manager but it does seem to be a problem with the usb scanner/printer/fax. Did remove usb devices and let windows reinstall them but didn't help. Install new printer only device and all is well.
All I asked was has any one else seen this before.
None taking OtheHill We all at some time have ask a question that We do'nt know the answer too and I see you give no answer to the question.
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