brand new dell xps one touchscreen all in one power shut off

July 17, 2013 at 21:54:04
Specs: Windows 7
brand new xps one dell touchscreen computer just shut off. im hoping its a simple solution without sending it to dell. anyone have a simular experience they can help me with?

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#1
July 18, 2013 at 01:58:00
Hi kottoncoma,

Let me know the system model.

Meanwhile, unplug the power cable and the battery(for laptops). Press and hold the power button for 10 seconds. Plugin the power cable and turn on the system.

If the system turns on and does not boot to windows, restart the system and tap F8 for advance boot options. Select safe mode and hit enter. Let me know if the system boots up to windows.

Thanks & Regards
Manshu S
#iworkfordell


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