Blu-ray drives

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September 14, 2009 at 11:54:59
Specs: Vista Ultimate SP2, E6750/3.5b
Finally decided to go for a blu-ray drive & (due to little choice) got the LG CGW-H20L. Installed fine, recognised by system, installed the PowerDVD v7.3 supplied with it, but cannot get it to play any Blue-ray disks. When PowerDVD starts up a box appears about updating software so go through downloading the 83Mb update. Installed ok, tried again & the same message appears, click 'ok' & it says the programs up to date, but click on 'play' & we get back to the 'updating software' box.

The drive has the latest firmware, I've also tried ArcSoft's media player (that didn't do anything when 'play' was pressed so gave up on that).

I do have an nVidia chip based motherboard which I've read, on other forums, may have issues, but I can actually use the drive to backup data so I don't think it's a problem with the drive itself.

I've e-mailed both LG & Cyberlink but have had no replies so far.

Has anyone else had the same problem & managed to sort it?.

"I've always been mad, I know I've been mad, like the most of us..."

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September 14, 2009 at 15:02:04
Does your motherboard have onboard video? (If so, its possible that your motherboard's video cant handle the requirements of playing Blu-Ray disks.)

Another thought is the drive's firmware could have issues. How much ram do you have?

There are several possibilities that will have to be ruled out to find your solution.

Jarvis -Technician

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September 14, 2009 at 23:32:19
Thanks for reply. No, it's not an issue of the power of the machine - there's a utility that Cyberlink provide which checks whether the system can handle Blu-ray & it passed everything. I don't have on-board graphics, it's a GF8600GTX card, & I'm running with 4Gb RAM (3Gb actual). The drive also comes with a utility to check for the latest firmware as soon as you install it.
I have had a reply from Cyberlink telling me to download another update, so we'll see if that makes any difference - at least I got a (belated) response - maybe one of their staff is a CNet member!!??

"I've always been mad, I know I've been mad, like the most of us..."

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