blue screen/unexpected shutdown

August 1, 2009 at 19:50:10
Specs: Windows 7, pentium 4 3GHz/1.5GB ram
I am experiencing unexpected ramdom shutdowns.

I receive this message:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7100.
Locale ID: 3081

Additional information about the problem:
BCCode: 4e
BCP1: 00000099
BCP2: 000328FF
BCP3: 00000002
BCP4: 00011D82
OS Version: 6_1_7100
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:

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When i remove my graphics card and plug my monitor into the motherboard, The problem goes away.
what do i do?


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August 1, 2009 at 22:34:40
Try booting up in safe mode with the monitor connected to the video card. Then update the drivers for the video card. What type of video card is it, and did it work OK before ? It's also possible that the video card is overheating-try blowing dust off the fan and also make sure all of the connections are secure.

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August 2, 2009 at 03:15:45
I dont think the video card is the problem, because i put a new card in (GeForce FX 5500) and the same problem occurs.
could there be a hardware problem with the motherboard?

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August 2, 2009 at 07:43:11
Blue screens can certainly be caused by a hardware problem(bad RAM, failing psu, etc.), but you stated "When i remove my graphics card and plug my monitor into the motherboard, The problem goes away"
For how long did you uise the onboard video ?
If that is really the case, then I still would suspect something to do with the video card. When you used the video card, did you uninstall the drivers for the onboard video first ? Though it's not always necessary, did you disable the onboard video in the bios ? Also, what speed is the AGP set to in the bios ?

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