Hi guys, my laptop shut down before I could connect to external power. Switched it back on now have a blank screen only
If #1 does not help, remove the power plug and laptop battery. Hold the power off/on button in for 20 seconds the restore the computer back to normal. This sometimes helps. Always pop back and let us know the outcome - thanks
#2 & #3 were both a bit hopeful but easy to try, so worth doing. During the bootup process do you ever see "anything" on the screen?
Always pop back and let us know the outcome - thanks
Yep, starts shows toshiba logo (about 3sec) then goes blank, the shows a white bar saying loading files, then goes blank, then shows words Microsoft then goes blank, then has white arrow cursor only on a blank screen
OK, thanks. Many things could cause this (hardware, software or even a bad virus). The fact that you get something on the screen gives some confidence in the hardware, although not total. From the symptoms it sounds very much like a Windows software issue, although that doesn't exclude a virus.
Have you a Windows 7 install disk?
If so we could try running the repair option.Always pop back and let us know the outcome - thanks
What you do now depends on two things:
1. That the advice you got was sound and not just a "possibility" aired with confidence.
2. Whether the HD is corrupted or it has failed.Depending on the above you might care to see use the procedure here, particularly running chkdsk c: /f or chkdsk c: /r (the latter being the longer and more thorough test):
https://kb.wisc.edu/page.php?id=656...No harm trying the above anyway but clearly if the HD has failed then it will not help.
Always pop back and let us know the outcome - thanks
