Blank screen on laptop

January 16, 2013 at 18:46:00
Specs: Window 7
Hi guys, my laptop shut down before I could connect to external power. Switched it back on now have a blank screen only

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#1
January 17, 2013 at 02:52:21
Leave it connected to the mains socket for an hour or two, then try again.

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#2
January 17, 2013 at 09:23:26
If #1 does not help, remove the power plug and laptop battery. Hold the power off/on button in for 20 seconds the restore the computer back to normal. This sometimes helps.

Always pop back and let us know the outcome - thanks


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#3
January 17, 2013 at 12:00:29
Tried both of these with no joy, someone said I might heave a corrupt file or os

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Related Solutions

#4
January 17, 2013 at 12:03:38
#2 & #3 were both a bit hopeful but easy to try, so worth doing.

During the bootup process do you ever see "anything" on the screen?

Always pop back and let us know the outcome - thanks


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#5
January 17, 2013 at 12:08:34
Yep, starts shows toshiba logo (about 3sec) then goes blank, the shows a white bar saying loading files, then goes blank, then shows words Microsoft then goes blank, then has white arrow cursor only on a blank screen

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#6
January 17, 2013 at 12:40:13
OK, thanks.

Many things could cause this (hardware, software or even a bad virus). The fact that you get something on the screen gives some confidence in the hardware, although not total. From the symptoms it sounds very much like a Windows software issue, although that doesn't exclude a virus.

Have you a Windows 7 install disk?
If so we could try running the repair option.

Always pop back and let us know the outcome - thanks


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#7
January 18, 2013 at 01:57:29
Thanks for all your help, just been told its a corrupt hard drive :/

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#8
January 18, 2013 at 08:16:23
What you do now depends on two things:
1. That the advice you got was sound and not just a "possibility" aired with confidence.
2. Whether the HD is corrupted or it has failed.

Depending on the above you might care to see use the procedure here, particularly running chkdsk c: /f or chkdsk c: /r (the latter being the longer and more thorough test):
https://kb.wisc.edu/page.php?id=656...

No harm trying the above anyway but clearly if the HD has failed then it will not help.

Always pop back and let us know the outcome - thanks


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