black screen on gateway zx4300 AIO

March 1, 2013 at 11:26:12
Specs: Windows 7
hi,my gateway zx4300 has black screen but seems powered on. do you know why this may be happening? we tried unplugging and restatrting and unplugging fan

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March 1, 2013 at 12:16:39
Do you ever see anything on the screen?

If not, with the computer running, gently move the lid back and forth. It's a long shot but if something appears on the screen then it points to the cable between the mobo and screen (or its connections).

Always pop back and let us know the outcome - thanks

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March 3, 2013 at 04:47:32
The zx4300 has a known overheating issue. The only way of fixing it is to reflow the northbridge / GPU chip or replacing the motherboard.

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