Solved Black screen again! cant used recovery either need help

Asus / M11bb-ca002s
March 18, 2016 at 05:37:05
Specs: Windows 8.1 64 bits, AMD Quad-Core A8-5500 3.2GHz/ 6gb 1600MHZ
tried to fix with recovery disk. alsways says c drive lock (If i try refresh.) tried to wipe and it says then need a required drive partirion is missing.
also tried scannow in CMD mode wont do Nothing gives me an error. DId chkdsk in CMD and it ran fully without telling me much except it couldnt copy the log on line 50?

also tried restoring to an earlier state. then I get an error message telling me an antivirus stopped the restoring from happening. But now it says drive C might be corrupted redo chkdisk.

removed the battery for 30 seconds and restarted. no luck can only go into bios and the recovery disk insnt working as I just explain. It does load options but none seem to work

this happened to me 5-6 months ago and was able to get access back to W8.1 then with help on another website followed step by step and fixed it. That was due because I had bee n force to upgrade to W!0 and when I downgraded (too many bugs) that happened then.

I did install a new software before this just happened.


only have access to computer now at work. so need a solution fast. as will not have access this week end.

BTW thih is since tuesday. tuesday night after several hours of trying same things IT DID load to Windows. I then did antivirus of all sort (malware,cc cleaner, and else) hoping to have it fixed. but since then it never reopened. I did also an avg rescue disk, it found no viruses, and memory check was good too.
I was told to mess a bit with Bios (and I did choose option to load optimal settings)
help me need it asap and like I said refresh wont work either right now I am trying when done ill let you know but until then I am at work and have access so any help appreciated. I f I could manage to unllock C drive I could either reformat (at this time Imin need of a working computer badly.
The old computer I had and was stored in case of problems wont boot. so im stranded. need help

Manufacturer: Asus
Model: M11bb-ca002s
OS: Windows 8 64 bits
CPU/Ram: AMD Quad-Core A8-5500 3.2GHz/ 6gb 1600MHZ
Video Card: Radeon HD 7560D Graphics
Sound Card: realtek


See More: Black screen again! cant used recovery either need help

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#1
March 18, 2016 at 06:06:29
mmm can appreciate the feelings of desperation...

Can we slow down a little...

When you boot up - what shows on the screen?

Can you access the bios OK and if so - is the hard drive shown there?

Whilst you're at work, can you download and burn to a DVD an ISO for ubuntu (ubuntu.com) and then use that to boot up the system.

Pressing it does boot up OK - from the ubuntu DVD, it will load ubuntu ( Linux variant) into RAM only. It will - all being well - lad up a windows style desktop. From there you can locate the hard drive. Presuming you manage that thenyou can - hopefully - access it and at least copy all your personal files to external storage (a usb hard drive and/or DVD).

This ubuntu disk will also check out the system fully - apart from the hard drive; as if ubuntu/Linux won't load then there are likely problems within the system;and these will be independent of any OS.

There is also a disk which JohnW and others often recommend; check this post for details:

http://www.computing.net/answers/wi...

as it may be of help - at least in getting the system to boot...

Incidentally which windows OS are you now trying/hoping to get installed?

message edited by trvlr


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#2
March 18, 2016 at 06:47:20
Title says Black screen again!

So is this your previous post about black screen?

http://www.computing.net/answers/ha...

i_Xp/Vista/W7/W10 User


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#3
March 18, 2016 at 06:48:44
✔ Best Answer
If you're going to use Linux to check & access the HDD, I suggest Zorin. It's based on Ubuntu but it's much more Windows-like.

http://distrowatch.com/table.php?di...

"That was due because I had bee n force to upgrade to W!0"

No one is forced to upgrade to Win10....you chose to upgrade.

"I did choose option to load optimal settings"

That's not necessarily the best thing to do. No one-click solution is ever 100% optimal. If you're familiar with BIOS settings, it would be much better to run thru each & every option & adjust as necessary. If you're not familiar, just leave it as-is.

Maybe you'll find some help here:

https://www.asus.com/us/Tower-PCs/M...

EDIT: I just saw XpUser's link to your other thread & saw this: "windiws 8.1 (installed on this compter no disk came wih it". We see the "no disk came with it" comment a lot. Unfortunately, no one seems to read the documentation that comes with their new computer. One of the 1st things you're recommended to do is create the recovery disc(s).

https://www.asus.com/us/support/FAQ...

message edited by riider


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Related Solutions

#4
March 18, 2016 at 08:11:07
Useful tip/recommendation re' Zorin - Tak riider...

Last time I heard of Zorin was Star Trek (Spock's pa?). Or was it in the days of Flash Gordon - smoking firework style rocket ships, and the emperor Ming?

message edited by trvlr


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#5
March 18, 2016 at 17:06:24
Hi again nbabe, try this.

How to use a Lazesoft Windows Recovery CD or USB device to fix the boot problems if your Windows operating system does not start correctly
http://www.lazesoft.com/fix-boot-pr...
"It is very common for PC users to be faced with a Windows crash. When this happens, the dreaded 'Blue Screen of Death' pops up, or your PC has a black screen and can not boot or start up"

Lazesoft Recovery Suite Home Edition
http://www.softpedia.com/get/System...
http://www.lazesoft.com/lazesoft-re...
Tutorials
http://www.lazesoft.com/guide.html
Screenshot ( SS )
http://i.imgur.com/c9viJO4.gif
http://i.imgur.com/DdozUxq.gif

How to Boot a Computer from a Lazesoft Recovery USB Device
http://www.lazesoft.com/create-a-bo...


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#6
March 18, 2016 at 18:36:54
ok I do have a recovey cd. no i did not choose to pgrade to windows 10 I think someone in the family thought they were getting rid of the message and well they didnt.
ok I can go into bios, thne I see my drive and cd as eify(I think). no I cant downloadat work anything but I have a very old laptop and did managed (took me a very long time) to dowload it now tonight (and reason for very late response.I will try to mount on a usb. and run tonight. I will do whatever you guys will tell me to do over the week end to fix this via this old capricious laptop (ie patience is the key word )

ok with recovery I can go into cmd or recovery or refersh and reset. (no safe mode apears like some people on website seems to mention.
tuesday after several times of recovery try and fail it did reboot. I thought ok now lets update all drivers. run all antivirus and make sure all is up to date... since I shut it (stupid me I feel like I should have left it on) it never went back on.
Now if I try receovery it mentions do a chckdisk first (as someone did mention how to do that with CMD I did it.
was told to try scannow in cmd too. but this is not starting (not working)
I thought ok ill stop alll this assle and refresh the computer to manufacture even If I loose some files or work at that point I didnt care...didnt work it says something like it needs a partition drive?
cant do recvery anymore if I try refresh r automatic fixing option I can drive is lock.
was told to try to unplug drive wait 10 minutes and restart still same problem.

ok trying ubuntu then coming back on. hope it was clearer.

Manufacturer: Asus
Model: M11bb-ca002s
OS: Windows 8 64 bits
CPU/Ram: AMD Quad-Core A8-5500 3.2GHz/ 6gb 1600MHZ
Video Card: Radeon HD 7560D Graphics
Sound Card: realtek


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#7
March 18, 2016 at 19:53:14
ok downloaded lazesoft. usb was not readable no matter where I put it (dont understand did try earlier this week an image recovery mount via sb.....

ok did a cd. now cd wont start even if I did chage bios start up.

recovery cd was working up to now....so I dont know why this one wont....but receovery I started it via bios. tried also this one with no success so right now I dont know what t odo. usb or cd wont start

Manufacturer: Asus
Model: M11bb-ca002s
OS: Windows 8 64 bits
CPU/Ram: AMD Quad-Core A8-5500 3.2GHz/ 6gb 1600MHZ
Video Card: Radeon HD 7560D Graphics
Sound Card: realtek


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#8
March 18, 2016 at 20:10:09
Insert the usb, boot into the bios, can you now change the boot order?

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#9
March 18, 2016 at 20:53:26
Have you tried booting to the recovery partition?

F9 during startup as described here:
http://www.manualslib.com/manual/59...

Chances are you wont be able to but it's worth a try. If you manage to get into recovery it will revert your system back to its original state (pre-win10) and all personal files will be lost.


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#10
March 19, 2016 at 07:51:19
yes I did change boot order it is on cd first but nothing happens. dont see usb anymore but I know earlier this week as I was tring to restore I tried an imaging restore and it as on my exernal drive via usb.

I also tried getting into bios then manually selecting cd but then it goes to a black screen with a single white space.(not flashing or anything)
is this because the drive is lock and we have to unlock it^

Manufacturer: Asus
Model: M11bb-ca002s
OS: Windows 8 64 bits
CPU/Ram: AMD Quad-Core A8-5500 3.2GHz/ 6gb 1600MHZ
Video Card: Radeon HD 7560D Graphics
Sound Card: realtek


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#11
March 19, 2016 at 07:56:41
ok I managed to have the cd work. but the 1 click crash lasted 1 second so I dunno it it worked yet.is that normal?

I then restarted computer changed bios (as it was again reopening the cd lavesoft) and then nothing. still not booting correctly ie I have asus page and if I dont promptly choose or tap F2 to get into bios, it freezes there.whats next?
another option with this cd? or should I go with unbutu too(didnt do it yet)

BTWim on windoes 8.1 F9 brought me to what the recovery cd offered before (choose language then chooe your advance method of fixing.


Manufacturer: Asus
Model: M11bb-ca002s
OS: Windows 8 64 bits
CPU/Ram: AMD Quad-Core A8-5500 3.2GHz/ 6gb 1600MHZ
Video Card: Radeon HD 7560D Graphics
Sound Card: realtek

message edited by nbabe


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#12
March 19, 2016 at 13:19:27
In the F9 menu did you get this option?:

"Highlight Windows Setup [EMS Enabled] and press <Enter>."

If so it should start the recovery process from the hidden recovery partition. There would be no need for any CD's or DVD's as the restore will run entirely from within the hard drive itself.


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#13
March 19, 2016 at 13:20:50
no like I said it only offered the same option as the cd (same looking page with same options)

Manufacturer: Asus
Model: M11bb-ca002s
OS: Windows 8 64 bits
CPU/Ram: AMD Quad-Core A8-5500 3.2GHz/ 6gb 1600MHZ
Video Card: Radeon HD 7560D Graphics
Sound Card: realtek


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#14
March 19, 2016 at 13:24:08
at TVRLR actually i have been back on 8.1 for a few months. going to W10 was a mistaken click and since it was not working well (printer not working and sb and lots of other problems) I went back as we had that option. after I got this black screen problem. and now months later again after I installed a smartboard software (similar to powerpoint but for interactive board) then this happened.

BTW drive is still lock as I tried to refresh so I still get locked drive.
I did try reset your PC and still says a required drive partition is missing.


ok since I get no other news...I guess Ill try unbuntu

Manufacturer: Asus
Model: M11bb-ca002s
OS: Windows 8 64 bits
CPU/Ram: AMD Quad-Core A8-5500 3.2GHz/ 6gb 1600MHZ
Video Card: Radeon HD 7560D Graphics
Sound Card: realtek

message edited by nbabe


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#15
March 19, 2016 at 14:33:52
ASUS have a software called backtracker which allows you to boot to the recovery partition from a USB drive:

http://www.asus.com/support/FAQ/100...


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#16
March 19, 2016 at 15:02:47
ok Icould try this but I dont know how to install on usb and it doesnt mention there Ilooked. also it says ony for ntebook and my computer is a desktop^ but like I said usb didnt seem to would this work even if drive is locked^ like Isaid this is why maybe nothing worked it keeps telling me drive is locked

Manufacturer: Asus
Model: M11bb-ca002s
OS: Windows 8 64 bits
CPU/Ram: AMD Quad-Core A8-5500 3.2GHz/ 6gb 1600MHZ
Video Card: Radeon HD 7560D Graphics
Sound Card: realtek

message edited by nbabe


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#17
March 19, 2016 at 15:07:46
Do you hit the esc key repeatedly during boot to get the device boot options?

It may work this way better than entering the BIOS to change configuration every time.


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#18
March 19, 2016 at 15:17:53
Also ASUS have recovery software specifically to suit model and OS. I'm not sure if the recovery software is bootable or needs to be run from within the OS environment.

ASUS have posted this how-to after Windows 8.1 F9 recovery problems after Windows 10 upgrade:

https://www.asus.com/au/support/FAQ...

It seems the update plays havoc with the partition details although the partitions themselves are generally intact.

The conspiracy theorist in me thinks that MS have done this deliberately to prevent as many users as possible reverting back to their older OS through recovery and keeping them on 10.

message edited by btk1w1


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#19
March 19, 2016 at 16:31:46
ok I am still doing some lazesoft thigs. I got again an error message chkdisk cannot run on x f drive because it protected (some thing like that) so I guess maybe I am right until the disk is unlock I cant do anthing? anyone knows how to unlock it

Manufacturer: Asus
Model: M11bb-ca002s
OS: Windows 8 64 bits
CPU/Ram: AMD Quad-Core A8-5500 3.2GHz/ 6gb 1600MHZ
Video Card: Radeon HD 7560D Graphics
Sound Card: realtek


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#20
March 19, 2016 at 16:35:17
yeah before I posted here I saw many messages on this: ie after W10 and revert to 8.1 many bugs has happened. right now I cant do anything as it keeps telling me drive is locked. just tried again with lazesoft a chkdisk and still same message. so I think maybe until that is figured out nothing might work (and it is the message error I get when I try to do a refresh

Manufacturer: Asus
Model: M11bb-ca002s
OS: Windows 8 64 bits
CPU/Ram: AMD Quad-Core A8-5500 3.2GHz/ 6gb 1600MHZ
Video Card: Radeon HD 7560D Graphics
Sound Card: realtek


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#21
March 19, 2016 at 17:26:34
drive is "locked"...

See if this discussion can show light on it:

http://tinyurl.com/zssqpgw

and this one from here a wee while back:

http://www.tomsguide.com/forum/id-1...

or this one:

http://www.thewindowsclub.com/the-d...

message edited by trvlr


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#22
March 19, 2016 at 20:34:07
yeah as i mentionned I already did half of these hings (as only cmd was working, did boot rec methods and chekcdick but then ckdisk tell me it is locked.
did also try unplugging hard drive and then restarting actually that is when I managed to get the lazesoft cd to work (only after I did that did it see it)
the link for the cd on that website is not good anymore. and with this old laptop not much can be achieved. coming on this website can take me 30 minutes so im not aboutto try to do searches ill be retired before I manage to find something (this is 1 years old laptop, running on xp and on firfox.)

then option of test disk is not for 8.1 (up to 7)
so I think this covers about half of the options I did and that thye mention and that I understand how to do.
BTW I did make sure it was not only reading by following cdm diskpart option mentionned there. again I did ckdisk but the last line was saying cannot copy log because of error line 50 (or similar to it)

right now Im thinking only he CSM might not be donealbeit im not too sure how to do that
and then this suggestion that I dont understand:
1. get access to windows repair.

2. rename of c:\windows directory to something other name as "WindowsBak".

3. Restart + F9 (repair console).

4. Then choose -> "troubleshoot"

any help on that?

Manufacturer: Asus
Model: M11bb-ca002s
OS: Windows 8 64 bits
CPU/Ram: AMD Quad-Core A8-5500 3.2GHz/ 6gb 1600MHZ
Video Card: Radeon HD 7560D Graphics
Sound Card: realtek


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#23
March 19, 2016 at 22:00:07
Did you follow the instructions in the link at the bottom of response #3?

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#24
March 20, 2016 at 09:19:20
yes already mentionned it. Can get into that blue page alright. can click reset BUT then I get still this error message that says Unable to reset your PC. A required drive partition is missing

Also redid on last link (answer 21-22) cmd command check disk hoping ...but I redid it anyway today. still says found no problems, no further action required ad then Failed to transfer logged messages to the event log with status 50.

also did lazesoft and still tells me when I do ckdisk that way (after quite a while) that 1 drive is locked.
If I try again troubleshoot and referesh still no go, and If I try repair PC still no go.
Really need to fix this.
With lazesoft I cpied my important file to an external usb so at this point IF I can reset to factury I DONT CARE I need a computer for my work and now Im almost 1 week behind...so need to restart it today and then reinstall urgent software for work....please anyone can help to figure this out? I guess I must unlock drive so reset work or refresh.
OR Bios is all mixed up?
I dont know how to check is it is on CSM or EUFI(I sometimes see it on first page of bios) or that other option in preivous post link rename windows to windowsbak? Of that link I did what I figred I could do so ckdisk, diskpart,bootrec.exe.....

Manufacturer: Asus
Model: M11bb-ca002s
OS: Windows 8 64 bits
CPU/Ram: AMD Quad-Core A8-5500 3.2GHz/ 6gb 1600MHZ
Video Card: Radeon HD 7560D Graphics
Sound Card: realtek


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#25
March 20, 2016 at 10:00:20
ok like I said I downloaded it (backtracker)since lazesoft didnt unlock drive willing to try this one. but how to burn on cd and it boots? I did burn the download files to cd. but nothing happens. and I cant install if it doesnt boot?

Manufacturer: Asus
Model: M11bb-ca002s
OS: Windows 8 64 bits
CPU/Ram: AMD Quad-Core A8-5500 3.2GHz/ 6gb 1600MHZ
Video Card: Radeon HD 7560D Graphics
Sound Card: realtek


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#26
March 20, 2016 at 10:41:04
anyone can tell me if there is another website that could maybe hel p me? Im running out of time and still dont know how to make backtracker work(does not say anywhere how to make it burn on cd and work) and my drive is still lock and I have few hours left.
also tried chaging Bios AS RAID (anther of the link option)didnt work so changed it back to AHCI (I think)
another option was to try to change hard drive.as I only have an XP hard drive I tried.computer read it but asked for the cd (which I dont have 8.1 only recoevry so that didnt work(I thought I could used and wipe this hard drive and reinstall W8.1 on it but I guess it doesnt work that way or im smissingcds.
I need help can you either forward me to a site that could mght offer promt solution^ takes me 30-40 minutes to come on here but as theres no new solution since last afternoon I dont know what to do. Backtracker is dowlonaded on my laptop. I didt burn it on cd but W8.1 computer doesnt read it or start it. read and searched and found no way to make it as a bootable cd. usb tried yesterday with lazesoft and it was unrecognizable. and still wouldnt know how to make it work.
All i did was download it. then extracted it (gave me 3 files)and copy pasted to nero and burn.
or maybe there is a better website for this solutino^?

Manufacturer: Asus
Model: M11bb-ca002s
OS: Windows 8 64 bits
CPU/Ram: AMD Quad-Core A8-5500 3.2GHz/ 6gb 1600MHZ
Video Card: Radeon HD 7560D Graphics
Sound Card: realtek

message edited by nbabe


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#27
March 20, 2016 at 12:59:09
You're trying too many things at once. The ASUS BIOS can be pretty complicated, depending on whether the board is for business, mainstream, or enthusiast. Your system has the F2A55-M motherboard, the manual is HERE. My guess is you changed something in the CSM Parameters or the Security Boot Parameters.

I think you said you loaded the BIOS optimized defaults? If you've made changes since then, I suggest you go back & reload them again.


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#28
March 20, 2016 at 14:48:03
Ok I loaded Ubuntu. made it use the least amount possible (45GB) during installation. And computer booted up with it to Ubuntu. So I am back on asus but via Ubuntu. so internet works so I can promptly reply now. So for sure it is a windows problems no?

yes I did reset bios just before I did Ubuntu. now I am not sure If I should restart computer and still try to do a bunch of things or should I wait for you guys to let me know how to fix Windows. At least right now I can surf the net and reply promptly or download fast. Anyone can tell me if there is a way from ubuntu to get my files or software from windows or????

Manufacturer: Asus
Model: M11bb-ca002s
OS: Windows 8 64 bits
CPU/Ram: AMD Quad-Core A8-5500 3.2GHz/ 6gb 1600MHZ
Video Card: Radeon HD 7560D Graphics
Sound Card: realtek


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#29
March 20, 2016 at 15:19:05
The ASUS Backtracker software was designed to go onto a USB flash drive. To use it the Esc key gets used to access the device boot priority menu and select USB during startup.

So you've fully installed Ubuntu onto the hard drive now? During the installation process how many partitions were there? And if you can remember how large were they?


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#30
March 20, 2016 at 15:24:21
Retrieving file from Windows is possible if you created a brand new partition for Ubuntu and didn't overwrite the existing Windows OS partition.

It's been a while since I have used any Linux distro but you would basically navigate to the partition and files you want using a file explorer and copy them to removable media. Then test the media with the backed up files on another Windows machine to check file(s) integrity. I'm not sure if the partition would need to be mounted first.

message edited by btk1w1


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#31
March 20, 2016 at 15:31:39
Backtracker:Usb...well yesterday it wasnt working(lazesoft only worked via CD) but how would I do that. I download it and then?just copy and paste it unto an usb key?

Partition: I think 1?: nothing was mentionned regarding partition EXCEPT it asked me how I wanted to allocate space to Ubuntu while installing. and I went to smallest possible which was 45GB.
I only have 1tb hard drive . I know normally I have c drive (about 150bg) and D: drive the rest of it (via windows.)

Manufacturer: Asus
Model: M11bb-ca002s
OS: Windows 8 64 bits
CPU/Ram: AMD Quad-Core A8-5500 3.2GHz/ 6gb 1600MHZ
Video Card: Radeon HD 7560D Graphics
Sound Card: realtek


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#32
March 20, 2016 at 16:16:38
This is such a konphusing post; loads of information (what I dun stuff from the poster) that appears to be leading nowhere...

The poster appears to be running in too many directions at one time; rather than stopping, listening and following advice offered here - in a logical and systematic - step by step approach...

I'm at loss to know why ubuntu (or whichever Linux variant) was installed... One can run it from a CD and simply use it to physically verify that the hardware etc. is OK; and when it loads (into RAM only) and produces GUI (windows style) desktop, one navigates the hard drive... It verifies the hardware by the mere fact that will install int RAM only and produce the GUI desktop.


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#33
March 20, 2016 at 16:33:10
Im no computer geek more of a reader then following what Im told to do.
when I inserted the Ubuntu dvd it only asked to set up. it asked to set up and was told to run it so I did it.
there was no hard drive option. only to install. or then if there was a way to see hard drive I couldnt figure it out. i waited for it to install then I saw it worked (ie computer restarted to ubuntu)
didnt ask me for ram only and/OR have no clue what it GUI desktop. it ran the disk and started installation
I did follow what you guys mentionned:post 1 done, post 3 done: post 5 so lazesoft didnt work:
then got no reply to that.
post 9 didnt work dont get that option(can go as usual to blue page and troubleshoooting)"Highlight Windows Setup [EMS Enabled] and press <Enter>."
post 12 not wokring ,did
post 21 not working, did
so what is left?
backtracker. and cant have it to work from cd. and as i said usb wouldn<t work yesterday with lazesoft but only via cd.
the only thing I didnt do is backtracker and that is because I cant have it work from cdor I dunno how to install it on usb and have it work either.

Now I am back on ASUS via Ubuntu which is why I can answer fully because I have access to computer and internet. didnt shut it yet or tried anything else since I got ubuntu 3-4 hours ago. waiting for suggestions or what is next. Details appreciated if ocmplicated.
BUT I still need to get windows back and if ok get rid then of ubuntu.

Manufacturer: Asus
Model: M11bb-ca002s
OS: Windows 8 64 bits
CPU/Ram: AMD Quad-Core A8-5500 3.2GHz/ 6gb 1600MHZ
Video Card: Radeon HD 7560D Graphics
Sound Card: realtek

message edited by nbabe


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#34
March 20, 2016 at 17:12:24
With Ubuntu (and other Linux variants) when booting from the dvd, one doesn't need to actually install it; it will allow one to smply run it from the dvd - by installng itself into RAM only. Then via the gui desktop one navigates to the actual hard drive.

The "gui" desktop is what is often referred to as a windows style desktop.

When you tried the steps in the lnk in my #21 what happened?

Appreciate that you're no computer geek (many of us heren't either). We generally have a diverse/varied background related to or nvolving IT in general. Some are very knowledgeable in networking, virus/pest control, and assorted recovery routines.

Have you managed to lcate the hard drive via Ubuntu, and thus the actual partition where the OS is installed - and presumably your personal files too?


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#35
March 20, 2016 at 17:45:19
post 21: nothing still locked drive OR this sayd partition driver missing.

that was yesterday before I did ubuntu

On ubuntu I can see my windows drive and d drive. files are there but some would load (tried a few) otheres wouldnt.
dunno how to find partition but do see in files that regback up and registry is still there

Manufacturer: Asus
Model: M11bb-ca002s
OS: Windows 8 64 bits
CPU/Ram: AMD Quad-Core A8-5500 3.2GHz/ 6gb 1600MHZ
Video Card: Radeon HD 7560D Graphics
Sound Card: realtek


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#36
March 20, 2016 at 17:50:44
Installing Ubuntu was a bad idea. I don't think you read & follow directions as well as you may think, then again, I don't think anyone actually provided detailed instructions on what to do. Regardless, you jumped the gun.

What you should have done was download the Ubuntu ISO file, then burned it to a DVD using the proper burning software, then booted off the DVD & run Ubuntu from the disc. Or you could have created a bootable USB flash drive with Ubuntu on it, booted off the flash drive, & run Ubuntu directly from the drive.

I had recommended you use Zorin (which is based on Ubuntu) because it's very Windows-like. It has a GUI (Graphical User Interface) that is extremely similar to Windows 7. I provided a link which I'm guessing you ignored.

Are you sure you didn't overwrite your Windows installation? At this point, does it even matter? You may as well just wipe the HDD & reinstall Windows from scratch.

https://neosmart.net/wiki/asus-reco...


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#37
March 20, 2016 at 18:52:47
yes I saw the link but as I didnt know it was installing a software I though first Ubuntu then yours. Oh well. at least I have access to cmputer and can read you guy now.(my old laptop could take me 40 mintues to upload a page! so no progress via there wwas really possible)
I didnt overwrite Windows when asked I did splitted it up (meaning I hope I didnt I think I did the proper selection of option) and i still see those fiiles under Ubuntu on the desktop.
yes if I cant fix it im willing to wipe it all off.
Is there a remote chance I can fix it now or...Under windows (cdrive taht I see via ubuntu desktop ) I see arecovery file. and 1 xml file there.is this what you are asking^

Ok so that software you offer isnt free am I correct? I can get it but then it will wipe all or fix it repair?

Manufacturer: Asus
Model: M11bb-ca002s
OS: Windows 8 64 bits
CPU/Ram: AMD Quad-Core A8-5500 3.2GHz/ 6gb 1600MHZ
Video Card: Radeon HD 7560D Graphics
Sound Card: realtek

message edited by nbabe


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#38
March 20, 2016 at 20:46:03
Everything I post links to is free. I never pay for software & neither should you ;-)

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#39
March 21, 2016 at 14:12:34
ok so I do have a recovery disk. but like I mentionned nothing was working. did try everything even disk image but it didnt work (I havea disk image from december on external storage but id didnt want to start.
that was before I installed ubuntu. Are you saying that I should retry and see if now suddenly it works?
or first try via usb (in case now it works ) backtracker in case I can save my files? I have it (downloaded it) but how do I mount on usb so it autostart do I just copy the files unto it?

The link I got asked me for to get an easy recovery disk if partition was lost. I assumed this is what you wanted me to get as I had menionned disk image wasnt working. will wait for answer so....try backtraker if usb work first or try again disk image...or...

Manufacturer: Asus
Model: M11bb-ca002s
OS: Windows 8 64 bits
CPU/Ram: AMD Quad-Core A8-5500 3.2GHz/ 6gb 1600MHZ
Video Card: Radeon HD 7560D Graphics
Sound Card: realtek


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#40
March 21, 2016 at 15:57:01
Perhaps try to access and copy to external storage any personals you can - via the Ubuntu bootup. Copy them to dvd, and verify they can be accessed OK (ideally on/by another computer if possible).

Then consider other options with regard to unlocking the C: (?) drive; and also getting a working operating system again.


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#41
March 21, 2016 at 18:28:01
Ok so how would I get an operating system? as this came preloaded on computer....
Ok so Im started to back up things via Ubuntu but software dont seem to work (doc, pics seems to work though)
If I cant do reset(tried several time yesterday before doing Ubuntu) how can I fix this? again would backtracker from asus work and if possible then how do I mount it on usb...anyone know this? cause after I copy what i can id like to try that and see if it fixes anything but would ubuntu still work if that doesnt?(meaning will i be able to come back here to get help via this ocmputer or will I again be at square 1. did ubuntu unlock the drive or...
I guess I dont really understand why ubunty installed correclty but windows wont start up or reset. obviously its not the computer or the HDD.

Manufacturer: Asus
Model: M11bb-ca002s
OS: Windows 8 64 bits
CPU/Ram: AMD Quad-Core A8-5500 3.2GHz/ 6gb 1600MHZ
Video Card: Radeon HD 7560D Graphics
Sound Card: realtek


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#42
March 28, 2016 at 11:38:41
downloaded 8.1 from the link given to reinstall:GOT error message if tried to repair(same ones as before so c drive locked and partition missing)
Then decided to do advanced installation and wipe it all. It asked for drive to select.

I was lost as there were like 6-7 drive(I dont understand I have 1ttdrive and I know it was splitted on c and d...why is there 5-6 more now and what do I do with them?)
I selected C drive as I know this is where window was.
didnt work error message was got windows could not update the computer,s boot configuration. installation cannot proceed/
so reusing ubuntu to be able to come on internet. also copied most important file. Now ready to reinstalled but cant. can anyone help me its been 2 weeks and still nothing worked. dont have another computer and DO need to use windows software for work.

Manufacturer: Asus
Model: M11bb-ca002s
OS: Windows 8 64 bits
CPU/Ram: AMD Quad-Core A8-5500 3.2GHz/ 6gb 1600MHZ
Video Card: Radeon HD 7560D Graphics
Sound Card: realtek


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#43
March 28, 2016 at 11:49:15
To clarify - there is nothing on the drive in any partitions which you'd like to recover; as in all critical/important (to you) files are duplicated elsewhere (DVD and/or an external hard drive)?

Do know the make (and if possible model) of the hard drive?


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#44
March 28, 2016 at 13:00:15
yes at this point I need to get access to my drive to be ableto reinstall my softwware I am willing to loose all to be able to resintall all.
no I dont know the brand...
BTW I had 9 partitions when I tried to reinstall: here they are in case it helps: 1-windows REtools(800MB), 2 -system(260mb),3 -128 mb (MSR reserved...have no clue what this is)
4 Windows 149 GB Primary (c drive and windows was on this)
5-450mb recovery
6-data 721 gb (primary and all my files were in there...saved the most important as I dont have enough space on my external drive)
7 35GB Primary ( I bet that is ubuntu)
8-5gb Primary (ubuntu also I bet as it was allocated 41gb max)
9 recovery image 19GB Recovery

Finally I retried installation after I made some bios changes that were mentionned on other webiste but not working. it does getting files ready for installtion, then it does installing features, BUT it stops at installing updates and get the error message I said.

Manufacturer: Asus
Model: M11bb-ca002s
OS: Windows 8 64 bits
CPU/Ram: AMD Quad-Core A8-5500 3.2GHz/ 6gb 1600MHZ
Video Card: Radeon HD 7560D Graphics
Sound Card: realtek


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#45
March 28, 2016 at 13:38:27
A long shot at this point as you have tried a lot already I know..

Consider using Kill Disk to totally wipe the drive. If I understand its operation correctly it will wipe everything of the drive - partitions and all. And a trawl via google seems to suggest that it will deal with the locked partition in the process - as in it will delete it too.

I'm also of the impression that one can selectively delete (kill) a partition too; but not having used it I can't speak from experience...

Possibly (hopefully on this occasion) others here are more familiar with Kill Disk and can possibly shed more light on what it may be able to do..

Be very aware that its operation does irrevocably delete data (partitions/logical drives); there is NO going back.

My feeling is that you may be able to achieve a total wipe of the drive; but I'm not sure.... As I say I have no personal experience with this utility - although I know it's wl regarded.

The faq here re' locked volumes does seem to suggest a possible workaround - but requires Kill Disk be run from a bootable media. Se bottom of this plink/page:

http://www.killdisk.com/killdisk-ap...

The manual here:

http://www.killdisk.com/guide.htm

does include making bootable media to run the utility - section 4 onwards.

Which having said all of the above.. - if you're willing to wipe the drive fully.. Perhaps consider replacing it with a new one? A blank - and one hopes unlocked drive - will allow you to rebuild your system anew; and with minimum fuss? At this stage - considering the time and effort you have expended, quite possibly a new drive is the better path? Drives these days are cheap enuff?


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#46
March 29, 2016 at 14:31:14
well if I was to do that ... I have 8.1 preinstalled on this computer. I did get a receovery dvd but its not a full windows software. If I wipe it all how can I reinstall it?

also why does it stops at update portion only and then I get a boot error message? is there a way to FIX this boot problem so it can reinstall?

Manufacturer: Asus
Model: M11bb-ca002s
OS: Windows 8 64 bits
CPU/Ram: AMD Quad-Core A8-5500 3.2GHz/ 6gb 1600MHZ
Video Card: Radeon HD 7560D Graphics
Sound Card: realtek


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#47
March 29, 2016 at 16:48:02
Hi again nbabe.

I put all my operating systems on a thumb drive.

"but its not a full windows software. If I wipe it all how can I reinstall it?"
Create installation media for Windows 8.1
http://windows.microsoft.com/en-AU/...
Here are other possibles.
How to Download Windows 7, 8, and 8.1 Installation Media — Legally
http://www.howtogeek.com/186775/how...
How to download the official Microsoft Windows 8.1 ISO
http://howto.cnet.com/8301-11310_39...
How to Download Windows 8.1 RTM Standalone Offline ISO for Clean Installation?
http://www.askvg.com/how-to-downloa...
Download and Upgrade to Windows 8.1 for Free
http://www.mydigitallife.info/how-t...
How to download the Windows 8.1 ISO image
http://www.ghacks.net/2013/10/19/do...
How to Download Windows 8.1 RTM Standalone Offline ISO for Clean Install
http://www.askvg.com/how-to-downloa...

message edited by Johnw


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#48
March 29, 2016 at 16:55:17
If you follow JohnW's suggestion (a good one to consider seriously ensure the version(s) you download are OEM; as the windows key you have will be for an OEM version. You cannot use an OEM key on retail versions of windows, nor retail keys on OEM.

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#49
March 30, 2016 at 14:21:11
you can't use the ISO to perform a clean install of Windows 8.1 with a Windows 8 product key. thats what they say on 2 website I went so far...this would be a clean install sooooooooooooooo do I try to get them anyway^
first link didnt work it said i couldnt as I had Xp or Vista (wht the heck? I am no ubuntu and the other windows I had was 8 upgraded to 8.1...I dont get it now....

Manufacturer: Asus
Model: M11bb-ca002s
OS: Windows 8 64 bits
CPU/Ram: AMD Quad-Core A8-5500 3.2GHz/ 6gb 1600MHZ
Video Card: Radeon HD 7560D Graphics
Sound Card: realtek


Report •

#50
March 30, 2016 at 14:36:46
Locaate and download a win-8.1 ISO of the correct flavour (OEM likely rather than retail). A google trawl will likely bring you one; and possibly M$ may have them around somewhere on one of their approved sites/links?

This one for example:

https://www.microsoft.com/en-gb/sof...

or this one:

http://tinyurl.com/jfqf6tv

message edited by trvlr


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#51
March 30, 2016 at 15:18:15
Ok again I get these messages please see picture of screen I updated...so 4 methods not working.

Manufacturer: Asus
Model: M11bb-ca002s
OS: Windows 8 64 bits
CPU/Ram: AMD Quad-Core A8-5500 3.2GHz/ 6gb 1600MHZ
Video Card: Radeon HD 7560D Graphics
Sound Card: realtek


Report •

#52
March 30, 2016 at 15:28:06
Again... I suggest you simply cut your losses and stop spending time and energy with a drive that is quite possibly beyond recovery... Simply get a new drive; secure an ISO for OEM win-8.1; install it anew to the "new" hard drive.

Once it's installed, make an image of the drive; and even your own recovery disk set?


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#53
March 30, 2016 at 15:43:57
But that is what I am saying I cant get the cd/dvd I get these error messages. I dont have another computer. I will wipe this drive as offered yesterday as I know the drive is good. no glitch via ubuntu and its been almost 2 weeks now. so its windows who is corrupted but I need the software. I tried 4-5 downloads via different sites and I get error messages.
http://s10.postimg.org/mw0yvzq7d/Sc...

Manufacturer: Asus
Model: M11bb-ca002s
OS: Windows 8 64 bits
CPU/Ram: AMD Quad-Core A8-5500 3.2GHz/ 6gb 1600MHZ
Video Card: Radeon HD 7560D Graphics
Sound Card: realtek

message edited by nbabe


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#54
March 30, 2016 at 15:58:47
" I tried 4-5 downloads via different sites and I get error messages"
We now need to slow things down. Small steps.

That screen shot shows you trying an upgrade.

Your previous logs say you already have Windows 8.1
Is that still correct?


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#55
March 30, 2016 at 15:59:04
Tried all links supplied by John W not a single one worked.
get this error message all the time right from the beginning.
BTW iwill need W8 as my key is for that. they say in their details to dwonload it first then upgrade. but there is no option on these pages for 8, only 8.1 is taht why I get this message or because im on ubuntu?
http://s10.postimg.org/mw0yvzq7d/Sc...

Manufacturer: Asus
Model: M11bb-ca002s
OS: Windows 8 64 bits
CPU/Ram: AMD Quad-Core A8-5500 3.2GHz/ 6gb 1600MHZ
Video Card: Radeon HD 7560D Graphics
Sound Card: realtek


Report •

#56
March 30, 2016 at 16:00:20
Have you tried the two sites I posted in my #52?

Can you try accessing and download the ISO from another computer; and possibly at another location - i.e. at work or a friend's system?

I have no idea what site you have that message from; nor what you're trying to download or do there.

All you are looking for is an ISO to download. You are NOT installing anything at the time. You merely save the ISO to a hard drive; then burn it to a DVD. Then boot your system (with a new hard drive) from that DVD.


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#57
March 30, 2016 at 16:00:33
My computer came with 8. and upgraded the same day to 8.1
right now running on ubuntu as only starts via ubuntu. but I have access to everything in the drives.(1 drive splitted in 9? )

Manufacturer: Asus
Model: M11bb-ca002s
OS: Windows 8 64 bits
CPU/Ram: AMD Quad-Core A8-5500 3.2GHz/ 6gb 1600MHZ
Video Card: Radeon HD 7560D Graphics
Sound Card: realtek


Report •

#58
March 30, 2016 at 16:07:29
"(1 drive splitted in 9? )"
Are you prepared to remove all those partitions & start afresh?
In other words you have backed up all your important stuff, including your address book.

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#59
March 30, 2016 at 16:07:30
yes the link provided for 8.1 (https://www.microsoft.com/en-gb/software-download/windows8ISO)
is downloading right now. but my key I learned will not work for it as it was 8.0 key... my computer came with 8 which was upgraded right away to 8.1...
Do I still wipe the drive anyway and try installing with that one? cause no we cant download at work, and no other computer either.
I was told that the error I get from reinstalling (post 42 :after installation and right after updates I get this : windows could not update the computer,s boot configuration. installation cannot proceed/)

I believe the cd I tried is the one I am trying to download. as it was mentionned here previsouly and seems the same...

Manufacturer: Asus
Model: M11bb-ca002s
OS: Windows 8 64 bits
CPU/Ram: AMD Quad-Core A8-5500 3.2GHz/ 6gb 1600MHZ
Video Card: Radeon HD 7560D Graphics
Sound Card: realtek


Report •

#60
March 30, 2016 at 16:10:37
yes I can loose it all. I done even know why its 9...I tihnk it was 3 before ??recovery and C and d
now its taht im sure 2 are for ubuntu...

BTW I never could finish boot repair /software or make it work. the usb mounting software either didnt see the boot repair iso (so couldnt mount it)and when I tried via ubuntu command terminal prompt it would start and then it gave an error message to do it: via live cd (or somehting like taht) so totally lost with that one
9 partitions when I tried to reinstall: here they are in case it helps: 1-windows REtools(800MB), 2 -system(260mb),3 -128 mb (MSR reserved...have no clue what this is)
4 Windows 149 GB Primary (c drive and windows was on this)
5-450mb recovery
6-data 721 gb (primary and all my files were in there...saved the most important as I dont have enough space on my external drive)
7 35GB Primary ( I bet that is ubuntu)
8-5gb Primary (ubuntu also I bet as it was allocated 41gb max)
9 recovery image 19GB Recovery

Manufacturer: Asus
Model: M11bb-ca002s
OS: Windows 8 64 bits
CPU/Ram: AMD Quad-Core A8-5500 3.2GHz/ 6gb 1600MHZ
Video Card: Radeon HD 7560D Graphics
Sound Card: realtek

BTW i will try to buy a use hard drive. how do I know what to buy (sata, Ide,???tahts all chinese to me)

message edited by nbabe


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#61
March 30, 2016 at 16:17:15
"yes I can loose it all"
Ok.

What are you going to put the Windows 8.1 ISO on?
CD/DVD or thumb drive ( I use thumb drives for all my operating systems ).

message edited by Johnw


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#62
March 30, 2016 at 16:23:00
If your key is for win 8 then you specify that version to download from whichever site you use; be it a Microsoft specific or one they designate/approve.


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#63
March 30, 2016 at 16:25:31
dvd cant figure out how to make it work via usb.
ok so i guess TRVL I stop my download (because it was 8.1)
cant find 8. seem to offer only 8.1 though

Manufacturer: Asus
Model: M11bb-ca002s
OS: Windows 8 64 bits
CPU/Ram: AMD Quad-Core A8-5500 3.2GHz/ 6gb 1600MHZ
Video Card: Radeon HD 7560D Graphics
Sound Card: realtek

message edited by nbabe


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#64
March 30, 2016 at 16:29:05
"I stop my download (because it was 8.1)"
No, slow down, we are slowly going through steps to get it right.

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#65
March 30, 2016 at 16:35:58
"dvd"
This applies to W8.1 as well.
http://gizmodo.com/5138148/win-7-ti...

"cant figure out how to make it work via usb"
I use Rufus.

Rufus
http://www.softpedia.com/get/System...
http://www.freewarefiles.com/Rufus_...
http://www.freewarefiles.com/screen...
http://rufus.akeo.ie/
UEFI
Select the GPT partition scheme for UEFI computers.

Once you have got the operating system on a drive, let me know.

If you have to go offline ( bed or other ) let me know.


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#66
March 30, 2016 at 16:39:18
ok so I resume 8.1? cause I cant see where or if there is an 8.0 option... but then again my key will be for 8.0 and one of your previous link mentionned my key wouldnt work.
Im pretty sure I alrady used this dvd ANYWAY and that it stopped after updates.
of course drive wasnt wiped. once tahts done if it doesnt work im screwed.
I have an old computer that has a 80gb drive in it...but I dont know it if compatbile (can be switched ad it was on XP)

Manufacturer: Asus
Model: M11bb-ca002s
OS: Windows 8 64 bits
CPU/Ram: AMD Quad-Core A8-5500 3.2GHz/ 6gb 1600MHZ
Video Card: Radeon HD 7560D Graphics
Sound Card: realtek


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#67
March 30, 2016 at 16:44:46
if you a) slow down - as per JohnW's admonition (amongst many), b) google for:

windows 8 ISO OEM

or

windows 8 OEM ISO

you will find many links to downloads. One of them will likely be the second link I posted in my #52?

Equally JohnW and others have pointed you to suitable sources, or will do so as well.

Again, slow down; take a minute to catch your breath, and proceed slowly - one step at a time. Complete each step fully before gong onto the next - whatever it may be.

Based on your info re' the drive as is, likely you will erase all partitions by default when run win 8 setup from the DVD you make with the ISO you download and then burn to that DVD.

It's past my bedtime (in the UK) and JohnW is just into his morning (being anchored on an ice flow on the northern edges of Antarctica... So likely John will take you a step or two more - slowly...


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#68
March 30, 2016 at 16:45:41
"ok so I resume 8.1?"
Yes.

I have to memorize what you are saying, lets keep it simple, just stay with me until we try this way. You are doing a good job of spinning ones head.


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#69
March 30, 2016 at 16:50:55
rufus doesnt see my usb key (mentionned it before) tried again only have 3 usb. 2 available right now.

Manufacturer: Asus
Model: M11bb-ca002s
OS: Windows 8 64 bits
CPU/Ram: AMD Quad-Core A8-5500 3.2GHz/ 6gb 1600MHZ
Video Card: Radeon HD 7560D Graphics
Sound Card: realtek


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#70
March 30, 2016 at 16:56:07
want me to burn it then?

Manufacturer: Asus
Model: M11bb-ca002s
OS: Windows 8 64 bits
CPU/Ram: AMD Quad-Core A8-5500 3.2GHz/ 6gb 1600MHZ
Video Card: Radeon HD 7560D Graphics
Sound Card: realtek


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#71
March 30, 2016 at 17:00:49
Refer my post #65

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#72
March 30, 2016 at 17:07:15
yes did. have rufus installed. doesnt detect both my usb. even if under advance : I select list usb hard drive. Or even after I chose Alt F
still not seen

Manufacturer: Asus
Model: M11bb-ca002s
OS: Windows 8 64 bits
CPU/Ram: AMD Quad-Core A8-5500 3.2GHz/ 6gb 1600MHZ
Video Card: Radeon HD 7560D Graphics
Sound Card: realtek


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#73
March 30, 2016 at 17:10:44
Extract from my post #65

"dvd"
This applies to W8.1 as well.
http://gizmodo.com/5138148/win-7-ti...

Once you have got the operating system on a drive, let me know.


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#74
March 30, 2016 at 17:17:13
k burned it via K3b as this didnt pop up in ubuntu. so it is burnt.

Manufacturer: Asus
Model: M11bb-ca002s
OS: Windows 8 64 bits
CPU/Ram: AMD Quad-Core A8-5500 3.2GHz/ 6gb 1600MHZ
Video Card: Radeon HD 7560D Graphics
Sound Card: realtek


Report •

#75
March 30, 2016 at 17:26:15
"so it is burnt"
Ok, now to see if you made it bootable.

With the dvd in the drive, reboot.

If it doesn't boot, go into the bios & make sure the boot order is set to boot from the dvd drive.
F10 to save that setting.

Windows 8.1 Tip: Download a Windows 8.1 ISO with a Windows 8 Product Key
http://winsupersite.com/windows-8/w...
http://www.askvg.com/fix-windows-8-...


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#76
March 30, 2016 at 17:33:02
ok so restart? then run it? (dont understand that KMS thingy though) need a generic key but Im not enterprise or pro...so I choose what generic key under 8.1?

also then if it works will ahve access to internet right away to fix this (will copy paste thsi link.

Manufacturer: Asus
Model: M11bb-ca002s
OS: Windows 8 64 bits
CPU/Ram: AMD Quad-Core A8-5500 3.2GHz/ 6gb 1600MHZ
Video Card: Radeon HD 7560D Graphics
Sound Card: realtek


Report •

#77
March 30, 2016 at 17:35:09
More help here, don't forget to delete all the partitions.

Step-By-Step: Completing a Clean Windows 8.1 Install With a Windows 8 Key
http://blogs.technet.com/b/canitpro...
http://www.howtogeek.com/187525/how...


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#78
March 30, 2016 at 17:39:49
"dont understand that KMS thingy though"
Don't worry about that, you should be able to use your key.

"also then if it works will ahve access to internet right away to fix this"
If you don't have access, use the CD that came with the comp to install the drivers.


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#79
March 30, 2016 at 17:40:30
ok way too much for me now.
it is burn on dvd. but if I read howtogeek it tells me I have to modify the file before to burn????

Im way confused now. DO I use the dvd I burnt with a genereic 8.1 key and then hopefully I can get into internet and finish via here or what^

Manufacturer: Asus
Model: M11bb-ca002s
OS: Windows 8 64 bits
CPU/Ram: AMD Quad-Core A8-5500 3.2GHz/ 6gb 1600MHZ
Video Card: Radeon HD 7560D Graphics
Sound Card: realtek


Report •

#80
March 30, 2016 at 17:46:20
Make a start & see what happens.

If you get stuck, then reread my links or google your problem.
Just a matter of finding links you can understand.


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#81
March 30, 2016 at 17:46:53
ok dont understnad these links. at all.
I run dvd , it installs ALONE(or I have to do all those .... steps that for sure I wont remember?
AND I have to wipe all drives. so if it doesnt work im F<<<< cause I wont be able to come back on ubuntu for help?
I wont have access to internet so I cant remembeer all those things they are mentionning noway Im already confused just reading it. makes no sense to me.

Manufacturer: Asus
Model: M11bb-ca002s
OS: Windows 8 64 bits
CPU/Ram: AMD Quad-Core A8-5500 3.2GHz/ 6gb 1600MHZ
Video Card: Radeon HD 7560D Graphics
Sound Card: realtek


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#82
March 30, 2016 at 17:49:25
and the KMS code are for enterprise and pro. Im home edition. will entreprise code work^

so it is not a dvd I pop in and it works alone. it is a dvd I must do all thsoe steps but I cant change setup as it is not usb...??
it is doesnt work I will have a brick to use. dont have other computer. and at work cant donwload nothing.

Manufacturer: Asus
Model: M11bb-ca002s
OS: Windows 8 64 bits
CPU/Ram: AMD Quad-Core A8-5500 3.2GHz/ 6gb 1600MHZ
Video Card: Radeon HD 7560D Graphics
Sound Card: realtek


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#83
March 30, 2016 at 17:49:32
"cause I wont be able to come back on ubuntu for help?"
Do you have ubuntu on CD?

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#84
March 30, 2016 at 17:51:25
"and the KMS code are for enterprise and pro. Im home edition. will entreprise code work^
Like I said, don't worry about KMS.

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#85
March 30, 2016 at 18:11:21
Ok did try: dvd booted via bios. it is same dvd I had and it didnt work then or now here is what I did:
then I clicked install now
then it offers partition. I didnt removed them AS I knews then it was same dvd I had tried. so I thought better to let you know first.
I selected Cdrive which is where my windows was.
it went to process. and again jsut after updates it says :windows could not update the computer,s boot configuration. installation cannot proceed/
Ok so are you saying if I remove all partition it will go through with installation?(by itself without me tweeking nothing as I wont have access to another computer?

then if it works I can get on internet and try to follow these gibberish sites(it is to me)?


OK again this link isnt working for me so cant follow what they ask:http://windows.microsoft.com/en-us/windows-8/upgrade-product-key-only
Manufacturer: Asus
Model: M11bb-ca002s
OS: Windows 8 64 bits
CPU/Ram: AMD Quad-Core A8-5500 3.2GHz/ 6gb 1600MHZ
Video Card: Radeon HD 7560D Graphics
Sound Card: realtek

message edited by nbabe


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#86
March 30, 2016 at 18:16:47
Need a reply to my post #83 before we can proceed.

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#87
March 30, 2016 at 18:18:07
yes I do. also getting zorin like TVRL mentionned (he said it was easier) so Ill have ubuntu and zorin 11. in about a minute

Manufacturer: Asus
Model: M11bb-ca002s
OS: Windows 8 64 bits
CPU/Ram: AMD Quad-Core A8-5500 3.2GHz/ 6gb 1600MHZ
Video Card: Radeon HD 7560D Graphics
Sound Card: realtek


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#88
March 30, 2016 at 18:25:14
Very good, I prefer Zorin as well.

You will get 2 choices when you boot off the CD.

In other words, you insert the CD, reboot & it should boot from it.

Choose the option to run from the CD, not install.

Test before we proceed.


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#89
March 30, 2016 at 18:29:07
well (zorin didnt work will re downlaod) so Have ubuntu for sure. on cd.
ok will wait for zorin it says 30 minutes will test after and let you know. BBin 30
Manufacturer: Asus
Model: M11bb-ca002s
OS: Windows 8 64 bits
CPU/Ram: AMD Quad-Core A8-5500 3.2GHz/ 6gb 1600MHZ
Video Card: Radeon HD 7560D Graphics
Sound Card: realtek

message edited by nbabe


Report •

#90
March 30, 2016 at 18:46:21
"zorin didnt work will re downlaod"
If it fails again, move on, test booting from ubuntu, it will say something like > boot from Live.

Report •

#91
March 30, 2016 at 19:13:58
ok redownload it reburned it. still doesnt work (zorin) bugs at 97% eve nwith both download. so well i have uduntu

Manufacturer: Asus
Model: M11bb-ca002s
OS: Windows 8 64 bits
CPU/Ram: AMD Quad-Core A8-5500 3.2GHz/ 6gb 1600MHZ
Video Card: Radeon HD 7560D Graphics
Sound Card: realtek


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#92
March 30, 2016 at 19:25:59
"so well i have uduntu"
Test.

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#93
March 30, 2016 at 19:30:45
ok took over 10 minutes but it did restart and using internet right now. BUT
there was no option of boot from live.]options were try ubuntu without install or install. or oem something .
so i choose try ubuntu without install. Was taht the correct options^
so now what... we know cd works of ubuntu but not zorin.
just to let you know have to go within about 1 hour...
whats next?

Manufacturer: Asus
Model: M11bb-ca002s
OS: Windows 8 64 bits
CPU/Ram: AMD Quad-Core A8-5500 3.2GHz/ 6gb 1600MHZ
Video Card: Radeon HD 7560D Graphics
Sound Card: realtek


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#94
March 30, 2016 at 19:32:24
BTW I chose zorin 11...maybe I should have download version 9 (maybe more stable and that one would complete^)

Manufacturer: Asus
Model: M11bb-ca002s
OS: Windows 8 64 bits
CPU/Ram: AMD Quad-Core A8-5500 3.2GHz/ 6gb 1600MHZ
Video Card: Radeon HD 7560D Graphics
Sound Card: realtek


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#95
March 30, 2016 at 19:39:07
"so i choose try ubuntu without install"
Correct. You stuffed up the first time & installed it.

Now move on to the W8.1 install, Delete ALL partitions until the end, it will then Grey out.


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#96
March 30, 2016 at 19:41:11
ok then if it doesnt work I boot with ubuntu correct^

Manufacturer: Asus
Model: M11bb-ca002s
OS: Windows 8 64 bits
CPU/Ram: AMD Quad-Core A8-5500 3.2GHz/ 6gb 1600MHZ
Video Card: Radeon HD 7560D Graphics
Sound Card: realtek


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#97
March 30, 2016 at 19:42:14
Correct, you no longer have a brick.

If you have trouble with your product number, skip that part, it can be sorted out once the install is finished.

message edited by Johnw


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#98
March 30, 2016 at 20:09:04
ok computer restarted and ideclined updating to windows 10. so what now...did it work or do I still have to do more ie follow your link info^

also it didmention that there were an asus computer file saved? of last august? it said once I have entered my code should be in my mailbox I could copy the files or something?

do you know how to do that if so it means pretty much all would have been saved except for last 6 months work! if you can hel pwith that ill go get that code

Manufacturer: Asus
Model: M11bb-ca002s
OS: Windows 8 64 bits
CPU/Ram: AMD Quad-Core A8-5500 3.2GHz/ 6gb 1600MHZ
Video Card: Radeon HD 7560D Graphics
Sound Card: realtek

message edited by nbabe


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#99
March 30, 2016 at 20:18:14
Can you access the internet?

Go into Device Manager.
Are there any Red or Yellow marks?

Go into Control Panel > System,
Did your product number work?


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#100
March 30, 2016 at 20:24:24
device manager no red or yellow mark
I was never asked to enter no number: but If I check under system an product ID it says windows is activated and my code is already there? also it says 8.1 system

Does it mean it worked with no other things that needs tobe done(complicated sites)
IF so does it mean I could then revert to the option it offered(if I had my code then I could have selected an august version of my computer) instead has I didn't have my code (sent via email) it did as a new computer.
do you know how to do that^

Manufacturer: Asus
Model: M11bb-ca002s
OS: Windows 8 64 bits
CPU/Ram: AMD Quad-Core A8-5500 3.2GHz/ 6gb 1600MHZ
Video Card: Radeon HD 7560D Graphics
Sound Card: realtek


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#101
March 30, 2016 at 20:31:27
"Does it mean it worked with no other things that needs tobe done(complicated sites)"
Correct, the MS server recognized your comp.

"also it didmention that there were an asus computer file saved? of last august?"
Upload a SS ( screenshot ) of Disk Management.
http://pcsupport.about.com/od/tipst...

Image Uploader ( I upload to Imgur.com for images & zippyshare for files. Neither need an account ) Give us the links please.
http://www.softpedia.com/get/Intern...
http://zenden.ws/imageuploader_ru
How to use for images.
http://i.imgur.com/mWxzNlv.gif
http://i.imgur.com/ODCCcPf.gif
http://i.imgur.com/zalhLtW.gif
For other files.
http://i.imgur.com/FhtnM6c.gif
http://i.imgur.com/Wg3nZ4G.gif
http://i.imgur.com/txFkgpT.gif


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#102
March 30, 2016 at 20:47:13
ok here is the picture
http://imgur.com/3sHfXAE

my book is my external drive, I checked wether the computer was at least reading it.
The offer for asus of august, was at the end of installation it was greyed out and it was my computer (with that date)
or as a new computer.
underneath it said once you have your code you can select the other option.(but doesn't say how) I went into my mailbox and I have the code now from Microsoft to do that...

Manufacturer: Asus
Model: M11bb-ca002s
OS: Windows 8 64 bits
CPU/Ram: AMD Quad-Core A8-5500 3.2GHz/ 6gb 1600MHZ
Video Card: Radeon HD 7560D Graphics
Sound Card: realtek

message edited by nbabe


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#103
March 30, 2016 at 21:16:59
"ok here is the picture
asus computer file saved? of last august?"

Not normal, maybe it's because all the partitions were not deleted.
SS11 shows what you should have left after deleting.
http://event.msi.com/us/win8-1/clea...

The 300mb partition is not normal.
The 100mb is normal.

See how it goes, google everything you don't understand.


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#104
March 30, 2016 at 21:17:28
Ok I have to leave in about 15 minutes.(past midnight for me and I work tomorrow) but I can be back around 4pm so in about 16 hours.(do not know the time diff. I wont install nothing since there might be a chance to go to an august version (so said Microsoft)

Manufacturer: Asus
Model: M11bb-ca002s
OS: Windows 8 64 bits
CPU/Ram: AMD Quad-Core A8-5500 3.2GHz/ 6gb 1600MHZ
Video Card: Radeon HD 7560D Graphics
Sound Card: realtek


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#105
March 30, 2016 at 21:22:33
I'm here.
http://www.timeanddate.com/worldclo...

Now you have a clean install, this is the best time to upgrade to W10, which I have been using since it was released.
It can take a long time to complete the install.

message edited by Johnw


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#106
March 31, 2016 at 13:39:00
No everything was deleted. I made sure of it. BUT I didn't format?(like your link offered) but there was only 1 partition when I started the installation.

So what is the 300MB (it<s name recovery)should I delete it?
Also should I have splitted the hard drive?

W10-I had a lot of glitches when I updated to windows 10(didn't do it but anyway)...and I think it might be areason it corrupted my boot or windows.(I went back to W8.1 because I had to many issue (printer, attachment in emails, scanners, adobe issue etc) are all these issues solved now? cause I don't need more trouble right now...

Do you know how or what to do so I can revert to my august saving that Microsoft offered to load last night? (it was just before it loaded to the desktop....)I have the code ready...I just don't know where to go or if it will work
also I used to have this computer splitted in 2 (Hard drive) now it is not partitioned. should I partition like it was before (so c drive for windows stuff and D drive for all others or it doesn't matter) or would it be better to leave like now only C drive (albeit if you don't know what is recovery 300mb I don't either)on the internet some said not to delete it that it contained abootmgr something....


Manufacturer: Asus
Model: M11bb-ca002s
OS: Windows 8 64 bits
CPU/Ram: AMD Quad-Core A8-5500 3.2GHz/ 6gb 1600MHZ
Video Card: Radeon HD 7560D Graphics
Sound Card: realtek

message edited by nbabe


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#107
March 31, 2016 at 16:05:49
Any issues I have with W10 are quite normal, just a matter of finding the correct drivers. I have now done about 30 installations, in 99.9% of cases, W10 finds the correct drivers.

"because I had to many issue 9printer"
Google your printer to see if they have drivers.

"scanners"
Google.

"attachment in meails"
Never had that problem, Google.

"adobe issue"
No need to use adobe.
I use Foxit PDF Reader
http://www.softpedia.com/get/Office...
http://www.foxitsoftware.com/pdf/re...

"Do you know how or what to do so I can revert to my august saving that Microsoft offer to load last night? I have the code ready...I just don't know where to go or if it will work"
I have no idea what this is all about, it is not normal. Google it.

"now it is not partition"
Best way, keep it simple.


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#108
March 31, 2016 at 16:10:08
so you are saying that now W10 is easy and the way to go (I kinda was force a few months ago and it was hellish...I reverted to 8.1?
yes I did try to google the message I got last night... got nothing relevant to it. I<m thinking now it might be a desktop option for whatever reason.
K keeping 1 partition.
what do I do about that 300mb...some said to delete it on different websites it says not to touch it..

having trouble upgrading windows..keeps stopping or telling me I have no internet...

Manufacturer: Asus
Model: M11bb-ca002s
OS: Windows 8 64 bits
CPU/Ram: AMD Quad-Core A8-5500 3.2GHz/ 6gb 1600MHZ
Video Card: Radeon HD 7560D Graphics
Sound Card: realtek


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#109
March 31, 2016 at 16:17:52
Opp's, you have edited, here is the extra info.

"BUT I didn't format?"
Because you deleted partitions & the drive was already formatted, you are Ok.

"but there was only 1 partition when I started the installation"
You should have hit Delete again, the Delete option would then have been greyed out.

"So what is the 300MB (it<s name recovery)should I delete it?"
Let me research that to find out the best way to Delete it, I have done it before, just want to double check.


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#110
March 31, 2016 at 16:23:24
Our replies are crossing, let me have a go now please, just wait until I reply in about 10 mins.

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#111
March 31, 2016 at 16:33:10
As you have now successfully installed W8.1, with the exception of Deleting ALL the partitions & you have Linux, you are in a very good position, to do a Clean install of W10.

Nothing beats a Clean install.

Do you have spare hard drives?


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#112
March 31, 2016 at 16:37:29
no I don't have spare hard drives. I am going to try to buy a used one or if that's not a good idea Ill buy a new one as soon as they are on promotion.

I don't understand all partition were removed. there was nothing else to removed I was left with 1 full drive and nothing else to delete. ...

Right now I am installing office as I need office for work. if you say I should install W10 and I wont have the bugs I got a few months ago Im willing to give it a try...or should I wait for a spare hard drive?

Manufacturer: Asus
Model: M11bb-ca002s
OS: Windows 8 64 bits
CPU/Ram: AMD Quad-Core A8-5500 3.2GHz/ 6gb 1600MHZ
Video Card: Radeon HD 7560D Graphics
Sound Card: realtek


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#113
March 31, 2016 at 17:00:14
"I don't understand all partition were removed. there was nothing else to removed I was left with 1 full drive and nothing else to delete. ..."
To get that 300mb partition, you have not hit the Delete button for the final time.

"I am going to try to buy a used one or if that's not a good idea"
All my spare HD's I have acquired from people giving me their old comps.
Do not pay for used HD's.

Ask everywhere, work, friends, neighbors, relatives, old comps are laying around.

"I wait for a spare hard drive?"
You can use your existing HD, like I said, you are in a very good position, if your skill level, turns out that you cannot achieve a successful install, you then Delete all the partitions & reinstall W8.1.

"if you say I should install W10 and I wont have the bugs I got a few months ago"
No idea how you will go, W7, W8.1 still have bugs, that's why Windows updates still has a constant list of new fixes every month.

Let me know if you want to proceed, I can give you the info in a separate post.


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#114
March 31, 2016 at 17:13:06
Ok ill look / ask at work for a used HD.
W10=Ok if you think its a good idea ill do it tomorrow. I had heard a few months ago when I had problems that it was better to stay with 8.1 but you helped me so far (and even 1 year ago when I had a virus so whateveryou say ill do)
I installed office and another software I needed badly for work tonight so no big loss there if I loose it over the week end(but not tonight)
BTW is there a fast way to reinstall all I need (cnet and such) java not working right now and a cnet download needed for another software isn't willing to finish download...
let me know also what I should do with that recovery 300mb files.

Manufacturer: Asus
Model: M11bb-ca002s
OS: Windows 8 64 bits
CPU/Ram: AMD Quad-Core A8-5500 3.2GHz/ 6gb 1600MHZ
Video Card: Radeon HD 7560D Graphics
Sound Card: realtek


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#115
March 31, 2016 at 17:22:25
"BTW is there a fast way to reinstall all I need (cnet and such) java not working right now and a cnet download needed for another software isn't willing to finish download..."

Use Unchecky to help prevent these third party installs. Nothing is perfect, the badies are always ahead of the goodies, so be vigilant.
http://www.softpedia.com/get/System...
http://www.freewarefiles.com/Unchec...
http://unchecky.com/
A reliable application that aims to protect your computer against third-party components often offered during software installations.

WARNING: CNET Download.com downloads now come bundled with opt-out crapware and toolbars ( Same applies to Softonic & Brothersoft )
http://www.groovypost.com/unplugged...

I use Softpedia & FreewareFiles.com, they make you aware what Ad-supported programs the author of the program has included.
http://win.softpedia.com/index.free...
http://www.freewarefiles.com/new_fi...
Sample pages
http://www.softpedia.com/get/CD-DVD...
First and foremost, extra attention needs to be paid during installation as ImgBurn offers to create desktop shortcuts to third-party apps, as well as install a browser toolbar onto the host computer, which are not required to ensure the smooth running of the app.

"let me know also what I should do with that recovery 300mb files"
Nothing for now.


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#116
March 31, 2016 at 17:32:47
ok getting unchecky now.I only use it when I donwlaod or install things correct? then I must click suspend button?(seems to automatically open)
ok for 300mb will wait.

Manufacturer: Asus
Model: M11bb-ca002s
OS: Windows 8 64 bits
CPU/Ram: AMD Quad-Core A8-5500 3.2GHz/ 6gb 1600MHZ
Video Card: Radeon HD 7560D Graphics
Sound Card: realtek

message edited by nbabe


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#117
March 31, 2016 at 17:41:12
"I only use it when I donwlaod or install things correct?"
You install & forget.
If it picks up a nastie when installing a new program, it will automatically select custom or give you some other advice.

message edited by Johnw


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#118
March 31, 2016 at 17:48:24
"W10=Ok if you think its a good idea ill do it tomorrow"

Download Windows 10 Media Creation Tool.
https://www.microsoft.com/en-au/sof...

Going offline now, back in about 4 hours, you probably will be in bed then.


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#119
April 1, 2016 at 04:42:58
Just to reiterate the Delete issue.

Keep deleting the partition until the word Delete is greyed out.
http://fs5.directupload.net/images/...

message edited by Johnw


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#120
April 1, 2016 at 16:43:34
ok I got the W10 as usb and dvd (just in case) 1 more question: as I installed 5-6 softwares (but I don't really care if I had to reinstall if need be) should I right now reformat with W8.1 so it is clean install or will W10 offers that (clean install so wipe drive) and IF so I should wipe the drive again?
so basically as there are some files and software now on computer will W10 offer a wipe or delete partition... or should I redo all the process from 8 to 8.1 to W10
or it doesn't matter

Manufacturer: Asus
Model: M11bb-ca002s
OS: Windows 8 64 bits
CPU/Ram: AMD Quad-Core A8-5500 3.2GHz/ 6gb 1600MHZ
Video Card: Radeon HD 7560D Graphics
Sound Card: realtek

message edited by nbabe


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#121
April 1, 2016 at 16:47:01
W10 will do the same as 8.1.

Delete all the partitions is all you need to do.

You will notice Format is greyed out.


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#122
April 1, 2016 at 18:59:58
Ok I resintalled and made sure the partition was all greyed out like you said. I hope all will go well now. I already reinstalled unchecky (thanks for that) and tonight I will do all updates W10 says I need. Hope all is well from here...if not don't forget to help me ! haven't tried anything yet. so dunno how it will go

Manufacturer: Asus
Model: M11bb-ca002s
OS: Windows 8 64 bits
CPU/Ram: AMD Quad-Core A8-5500 3.2GHz/ 6gb 1600MHZ
Video Card: Radeon HD 7560D Graphics
Sound Card: realtek


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#123
April 1, 2016 at 19:19:31
"all updates W10 says I need"
They take a long time, don't think nothing is happening.

"Hope all is well from here"
Don't throw in the towel, with every new operating system, people don't put in the effort to learn their way around.& say they hate the new operating system.

Most people don't use right click enough, try right click on the Start button ( bottom L/H corner ) of your screen.

message edited by Johnw


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