BIOS/Operating System/Hardware Issue???

Custom / One
May 5, 2010 at 16:56:57
Specs: Windows 7/Vista/XP
Hello Computing.net,

I am having a great deal of problems with my
desktop. I have built desktops before, without
any problems, and this one is giving me grief.

Computer Specs....
Motherboard: MSI R2482m4 A7191AMS
Processor: AMD Athlon 64bit 3.2ghz (@2.0)
Ram: 2.0GB ram (accross 4 dimm)
HDD: 160gb Western Digital
Disc Drive: DVDRW Toshiba


My original problem involved my computer
trying to boot to LAN. I resolved this issue.

Then the computer had a message like,
"please put in the proper boot device". I fixed
that issue with a new cable.

Now, the computer will boot properly, and find
all the hardware. Using the DVD drive, I can
get Windows (any version) to load, and copy
the setup files to the hard drive.
Then the computer tries to access the setup
files, and it freezes.

I've used the copy's of all three versions of
Windows on other machines (even the same
DVD drive). I've checked all the cables, and
everything seems to be correct.

Please help,
James Rockwell



See More: BIOS/Operating System/Hardware Issue???

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#1
May 6, 2010 at 00:35:12
Your email is useless here.
I suspect ram is bad, use memtest to test ram (use latest version).
Are u sure cpu overclock is stable?

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#2
May 6, 2010 at 06:50:59
I removed your email address so you won't end up getting lots of spam. We don't answer via email anyway.

Are you sure the motherboard model is as posted? Is it a Socket 939 board? I can't get any hits on that model. Where are you located in the world?


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#3
May 6, 2010 at 08:26:44
OtheHill

"I removed your email address..."

How did you do that? Did you contact the webmaster and have him remove it?
......

I searched using: MSI R2482m4 A7191AMS
- as OtheHill said, no results

I searched using: MSI A7191AMS
- several hits, from which I found

RS482M4 A7191AMS V 1.2 (MS-7191)

MSI-RS482M4-ILD also known as MS-7191

Socket 939
......

RS482M4-FD/ ILD/ IL/ L support (it's an Archived model, listed under Socket 939)
http://us.msi.com/index.php?func=pr...

Downloads
http://www.msi.com/index.php?func=p...

Manuals
http://www.msi.com/index.php?func=d...
e.g.
E7191v1.2.zip (MS-7191 mboard version 1.2)

ATI made main chipsets for several years before they merged with AMD. This mboard has ATI main chip model labelling, and was made before ATI merged with AMD.
...........

"Using the DVD drive, I can
get Windows (any version) to load, and copy
the setup files to the hard drive.
Then the computer tries to access the setup
files, and it freezes."

What do you mean by that?
When you boot from the Windows CD or DVD, the initial files are loaded from the disk into a ram drive (virtual drive), NOT onto the hard drive, then you see the first text screen where you can choose to run Setup. It's only AFTER that, that files from the disk are actually loaded to the hard drive.

When is it that you get the freeze? Is it after that first text screen appears and you actually choose to start Setup?

The same things that can cause errors reading files from the CD or DVD MAY cause a freeze.

You should get NO ERRORS AT ALL when reading files from the CD during Setup. If clicking on Retry or similar does not help...
If you DO / DID get errors, something was not right !
See Response 7 in in this,
http://www.computing.net/answers/ha...
starting at

BELOW

"Errors reading from the CD can be caused by....."
........

Sometimes Setup has problems when certain hardware devices are present during Setup, or if a hardware device is having a problem.

If you have one or more cards in slots, make sure it is / they are all the way down in their slot(s) before you run Setup. Make sure the ram is all the way down in it's slots.
If that doesn't help, remove any cards in slots that are not essential to running Setup, before you boot from the CD or DVD.
Don't plug in devices into ports externally that are not essential to running Setup, before you boot from the CD or DVD.



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Related Solutions

#4
May 6, 2010 at 09:58:52
Tubes, I am a moderator on the hardware forum. Notice the model you found is NOT the same as the OP posted. I also found that one.

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#5
May 7, 2010 at 06:44:52
"Tubes, I am a moderator on the hardware forum.

Ah !

There are no R2.... MSI mboard models that I could find, but there are RS.... models.
I suspect he made a single mistake in quoting that - R2482m4 A7191AMS should have been RS482m4 A7191AMS


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#6
May 8, 2010 at 05:55:55
Ya, I wrote "2" instead of "s"... woops.

I did contact MSI directly, and they sent me a new BIOS for
the computer.

I did read other posts, and they said RAM as well... so I
switched the RAM, and then I got a step further than before.
However, it stopped again.

As for the CPU "overclock", Its not. Its underclocked... but I
havn't changed anything. Its just the way its setup in the
BIOS. MSI confirmed the processor is compatible.

I'm going to flash the BIOS, and see what happens.

Thanks for all the help. This place is great!

FYI - Winnipeg, Manitoba, Canada


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#7
May 8, 2010 at 07:01:51
I've also been having another issue, and I didn't think it had any
relation, but perhaps it does.

While booting, I get an "Auto-Detecting Pri Master.." And that
takes a good 2 minutes before it continues. But then it finds all
the drives, and everything continues.

Perhaps thats the issue? What would cause that?


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#8
May 8, 2010 at 07:15:16
Did MSI send you a new BIOS chip, or BIOS file?

Try booting with just ONE stick of RAM in the first slot. Check the voltage settings in the BIOS screens against the specs for the RAM you have. Are all 4 stick exactly the same?


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#9
May 8, 2010 at 08:56:55
Is the HDD sata or ide ? same for the DVD drive ? If the HHD is sata, you might want to check what mode it's running in. If sata mode, try changing to ide mode.

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#10
May 8, 2010 at 14:52:04
OtheHill...

I have tried booting with 1 stick. Same thing, got a step
further, but it paused. All the same (512mb @400mhz each).

MSI sent me 2 files. A new 1.3 Beta, and a new 1.2.

KX5M2G...

IDE for both HDD and DVD. I did check, but the settings for
SATA are actually IDE already (not that it matters).

I really think the issue is with this "Detecting Pri Master"
issue. What is that? All my jumpers are in the right spots.


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#11
May 8, 2010 at 16:41:45
Is the DVD drive on the same ide cable as the HDD ? It would have to be if you only have one ide connection on the mboard. What are the pio and dma modes set to for the HDD ?

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#12
May 8, 2010 at 21:21:36
No, the HDD and DVD are on separate cables from the
motherboard.

Something interesting happened...

Now copying XP setup stops at oembios.bin

Appearntly that means it might be bad RAM. But I don't think
thats the problem. I'm running one stick of 512mb right now,
and it still stops.

Maybe I'll just throw this one away, and buy a new one :(


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#13
May 9, 2010 at 06:40:05
Are you using a FULL copy of Windows to install or a n OEM restore disk?

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#14
May 9, 2010 at 11:56:40
Actually, I have tried both Retail and OEM.

After a few more attempts, the setup paused at random
places (driver.cab, oembios.bin, etc)

This is a very strange computer. I don't know what is wrong
with it, and every time I think I've solved a problem, a new one
comes up! Its quite frustrating.

Does anyone have an extra Motherboard and processor
kicking around? lol


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#15
May 9, 2010 at 12:06:00
Boot into the BIOS screens and check PC Health to see if the system temperatures and voltages are OK.

An el-cheapo underpowered power supply can cause all types of issues.

What is the model and brand of your PSU?


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#16
May 11, 2010 at 07:14:56
As I said in Response 3.....

You should get NO ERRORS AT ALL when reading files from the CD during Setup. If clicking on Retry or similar does not help...
If you DO / DID get errors, something was not right !
See Response 7 in in this,
http://www.computing.net/answers/ha...
starting at

BELOW

"Errors reading from the CD can be caused by....."


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