bios, usb not working on compaq presario

August 30, 2011 at 10:50:15
Specs: Windows xp home, 128

the model is s5290uk running xp home,. I have erased all the usb stuff under the universal bus controller in the device manager and let the machine find new drivers but still the dialog screen comes up saying not recognised. It says this in all 6 ports.

I would like to update the bios which is phoenix 3.06 (old old) but don't know where to go. The motherboard is a kungur but cannot find any link.

where exactly do I find if usb ports enabled in my current bios. I can't see the words usb there. ideas and talent will be most appreciated. thanks


See More: bios, usb not working on compaq presario

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#1
August 30, 2011 at 12:00:07

MOBO is made by MSI, Kungur is the HP name.

BIOS v3.06 is the last update available (on Compaq website) for that PC, so you can't update it.

BIOS setup info:
http://h10025.www1.hp.com/ewfrf/wc/...

Depending on your BIOS version, if you see USB Legacy, on the Advance menu of this version of BIOS:

Open
- BIOS SETUP MENU SCREEN
- Bios version 6 or less
- Advanced menu

..than that may be the only setting that you can see for the USB

http://h10025.www1.hp.com/ewfrf/wc/...

OK, now....

Why were all the settings "erased" as you alluded to? Wait, don't tell me, I'll guess that you're troubleshooting an HP Printer All in One?

Try other USB devices in ALL ports (like USB mouse, Thumb drive etc) to see if they're working. if not, it's possible that the USB has failed or burned out on that motherboard.

MOOOOooove! OH and you're welcome!


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#2
August 30, 2011 at 12:15:28

Hi, thanks for that I shall look at the usb legacy thingy . I erased all of the stuff under the universal serial bus stuff in safe mode because I was told to by someone and then restarted the machine and being an obedient and hopeful sort of creature I did. - no change

As for the usb port burning out I have six. 2 in front and 4 at rear. They can't have all burnt out can they?. One anomaly is that I decided to download the driver again for the printer which also uses a usb port and that was succesful. Most bizarre. the other usb ports are needed for an external hard drive (no driver) and a usb thumb key (no driver). thanks

blossom34


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#3
August 30, 2011 at 13:59:16

re: "They can't have all burnt out can they?" - only one way to find out....

MOOOOooove! OH and you're welcome!


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Related Solutions

#4
August 30, 2011 at 17:09:36

IT MAKES NO SENSE AT ALL to flash your bios if the USB ports EVER worked fine with the present bios version ! Bios versions DO NOT spontaneously get corrupted !

"They can't have all burnt out can they?"

Rarely, yes, we've seen a few cases of that.
E.g. a power failure event that produced power spikes or surges can fry anything on the computer.
A lightning strike near your location, or that hit your AC power grid, can damage anything on the computer, even when you are using something for everything that connects to the computer to protect them from power spikes or surges, and even when an AC power bar the computer is connected to is switched off.

We can't help you regarding what you see in the bios Setup other than what PC Geek has already found, unless someone who sees this topic happens to have the same Compaq bios version. That's typical for brand name system bios versions.

If you can't find the setting in the bios that enables / disables the USB controllers, load bios defaults - default settings always have them enabled.

If you can't get into the bios with a USB keyboard, you need to use a PS/2 keyboard, which should always work to get into the bios.

I don't think that's your problem in any case, because if they were disabled in the bios, Windows probably cannot find them.

The bios shows current voltages, temperatures, and fan rpms in it somewhere, e.g. under Hardware monitor, or System health. If what is supposed to be +3.3 v, +5.0 v, and +12,0 v are not within 10% of the nominal value, the power supply is defective and must be replaecd.
If what is supposed to be +5.0 v is too low, the USB ports probably won't work properly; if it's too high, devices that use +5v, such as USB controllers, WILL be damaged, sooner or later.


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#5
August 31, 2011 at 06:05:07

Hi all who have posted very welcome replies.

Well I got into bios and set the defaults but still the usb ports haven't worked except printer one. Weird but thank you all nevertheless. The computer is very old so perhaps it is time to consider a new one.

blossom


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#6
August 31, 2011 at 07:09:21

"....but still the usb ports haven't worked except printer one."

HUH ?

"One anomaly is that I decided to download the driver again for the printer which also uses a usb port and that was succesful."

In retrospect, that indicates the same thing in a roundabout way - the printer works with the USB port it's plugged into.

The USB controllers / USB ports either work or they don't work.

If the printer works when plugged into a USB port, the USB controller for that port is working fine.
There is usually at least TWO USB ports that connect to the same USB controller, and it's likely the other USB port(s) connected to at least that USB controller the printer works with work(s) fine.

"the other usb ports are needed for an external hard drive (no driver) and a usb thumb key (no driver). "

USB external hard drives and USB flash drives (thumb drives, USB "sticks", etc.) DO NOT require third party drivers - they use generic drivers that are built into Windows.

Do you have a USB mouse and/or USB keyboard ?
If YES, try that / those in all USB ports - if it / they work(s) fine, there is NOTHING wrong with your USB controllers ! You have a problem with your USB external drive and/or your USB flash drive !

OR - unplug the printer's USB cable and try it in each of the other USB ports - if the printer is recognized / works fine with a USB port, you have a problem with your USB external drive and/or your USB flash drive !

" As for the usb port burning out I have six. 2 in front and 4 at rear."

Compaq Presarios can be either a desktop computer or a laptop computer.
Apparently yours is a mini tower desktop computer.

- all external hard drives (and external optical drives) require that the USB port they are connected to can actually supply 500ma of current. Sometimes the wiring between the front USB ports and the USB header on the mboard is inadequate, and can't actually supply 500ma of current, but all the USB ports on the back of the computer that are built into the mboard should be able to supply 500ma each.
However, in rare cases with a desktop computer, sometimes 500ma is only available per TWO USB ports on the back of the computer, and an external hard drive (or external optical drive) will only be able to get 500ma from one of the USB ports if there is no device plugged into the other USB port of the pair.
On the back of the computer, the pairs of USB ports connected to the same USB controller are one above the other.

-- you can damage the data and lose access to that data on an external hard drive or a flash drive if you DID NOT click on the Safely Remove Hardware icon in your taskbar and choose to STOP accessing the drive BEFORE you unplugged it while Windows was running ! That is a VERY common problem !
That data damage can usually be fixed by using a program that can fix the data damage.

NOTE that if you DID damage the data on the external hard drive and/or flash drive, the data on the drive WILL NOT be recognized properly when you plug it into ANY computer's USB port !

Also, if you have cards in PCI slots on the mboard, rarely, you may have an IRQ sharing problem you need to fix.

Troubleshooting USB device problems including for flash drives, external drives, memory cards.
See Response 1:
http://www.computing.net/answers/ha...


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