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Bad screen

Toshiba Satelite P205-S74
June 12, 2008 at 01:44:07
Specs: 32 bit, 2.00 GB

I turned off my computer, went to church to help clean, came back home and turned on computer, lower right side has black blob about the size of an egg with blue,yellow pink lines running down whole right side and around the black egg spot about 1/3 of the screen. I did absolutely nothing but turn it off before I left and turn t back on when I came home. Please can someone help me. I am not very knowledgable about computers. Just turn on and use basically. Thank you so much for any help.

With God All Things are Possible


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#1
June 12, 2008 at 03:39:46

if is a CRT (Tube monitor) remouve any magnetic objects then use the "Degause" comand from the monitor's menu

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#2
June 12, 2008 at 04:48:26

That is a Laptop computer isn't it? That doesn't sound good. Reboot and watch the startup screens to see if the problem exists there. If not try booting into safe mode and see if the problem exists there. Post back with results.

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#3
June 12, 2008 at 08:14:25

I don't know how to Degause. Please tell me how.
I rebooted both ways, still there. Seems like it is "bleeding" The line arcs to the right of computer from the "egg" and at the side where it ends is a much smaller "egg' shape blob. Also at very bottom to the left is a really small half circle of white with black around it. When I hold the bottom of screen and squeeze the area on the right side of the "egg" the area turns white. Only not always.This is so weird. If my computer is still under warranty, will they fix it?
There is a thin white line going through the middle of "egg" all way through the black arcing line through the small half"egg" at middle right side of screen. Now the all white part from the "egg" to the right side and bottom is gray looking again. I have to go to the chiropractor but will back as soon as I can. I appreciate both if you trying to elp and pray you can tell me something to fix this, It is si weird!!!!

With God All Things are Possible


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Related Solutions

#4
June 12, 2008 at 08:20:38

If the computer is still under warranty I suggest you copy all your personal data and then RMA the laptop for repair/replacement.


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#5
June 12, 2008 at 17:49:40

I truly appreciate your responses. I called Toshiba and was told to take it to an authorised dealer which the closest for me was Best Buy (actually where I bought it from)They said the screen had received pressure and broke. Come to find out, my darling grand-daughter whom I'm raising, leaned on it last night looking for something while I was in another room. Of-course didn't tell me till this afternoon when the guy told me someone had put pressure on the screen :-) At any rate, the warranty doesn't cover it. And I didn't take out what ever it was that the guy said would have covered it. They said I'd probably do better buying a new one(computer) as 17" screens were expensive. Well I called Toshiba back and they told me they would fix it for $425.00. I am told that is a really good price. They are sending me a box to ship it in, I have to call UPS pick-up and when they receive it, they'll fix it and then ship back. I forgot to ask how long it would take. Hopefully not too long. Yeah, I DO need to copy everything I want as the man from Toshiba said there was a slight chance they may have to reformat my hard drive after doing something or other with the screen. I didn't ask this either, but won't they have to actually REPLACE the screen? Or can they be fixed? I'm guessing that white line I see is a crack and not simply a white line.
When the Best Buy guy saw my computer, he changed his mind about me getting a new one and said he'd get the screen for $425.00 He said to use my thumb drive to save my stuff. Since you seem so informed about these things, could you please advise me? On the sites where I go like my bank and credit cards and several other bills, should I just do nothing? I'm sorry to bother you with this but I really know very little about how much of this stuff works and I'm scared they can find my account info or whatever.If they have to reformat my hard drive will they need my password to get to windows? Thanks for all your advice so far.

With God All Things are Possible


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#6
June 12, 2008 at 18:06:03

Are you saving account and pin numbers in the computer? I guess some folks do that but I never would. I don't even use autofill or allow online vendors I buy from to save my CCard info. If you have that kind of data on there you might want to at the very least delete all of it and empty the recycle bin. Someone with the wherewithall could still recover that data off the harddrive but I would guess you should be OK if you remove the data. If you aren't sure how to do that you could just perform a system restore to factory state. That would put the computer back to the exact way it was when you first bought it. Did the computer come with any type of restore disks?

I was going to suggest that someone may have closed the screen down on a pencil or something but I didn't because I thought it would be better if you had honest denyability.


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#7
June 13, 2008 at 10:58:00

I don't have any pins etc. on my computer and the whole account # doesn't show up. As long as they don't know my password, can they still get into my accounts? I hate starting from scratch again but I certainly don't want them getting into my accounts. Can I save my "favorites" on my thumb drive and then just put computer back to factory settings? As for the pencil, it waould have been fine. I wouldn't have lied anyway. I really didn't know what happened although when he said it had pressure applied I figure someone had done it before I got back on that night. I sort of thought it was broke , but was hoping nott. At any rate I thank you for all your help. And do I have this right, just deleting stuff will not take it off the hard drive. it will still be there for people who know how to get info off it, right? Even my passwords?

With God All Things are Possible


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#8
June 13, 2008 at 14:55:17

If people know how to recove the info they could. I wouldn't worry too much about that though. Just don't make it easy for them.

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#9
June 13, 2008 at 22:06:31

Thank you so much for everything. I don't even know if you're male or female, but you're a really great person whichever you are. Thanks for all the time you took for me. Hope I won't have to bother you again for anything. Just wanted you to know I really appreciate you taking time to help.

Also, this has made me start updating desktop as Outlook Express seemed to die and I can't get it back no matter WHAT methods or ideas I used. It's all I would have with laptop gone. Been quite a couple days around here LOL

God bless.

With God All Things are Possible


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#10
June 14, 2008 at 04:35:57

No bother, I wish I could have been more helpful. It is still costing you alot. BTW, I aam a man. Don't think too many women would call themselves OtheHill(over the hill).

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#11
June 14, 2008 at 08:40:14

Yeah I KNEW it was over the hill LOL
I guess probably not BIG :-) You were very helpful.Just couldn't magically fix my screen:-) So you think $425.00 is too much for a 17" screen? Won't it be new??? It IS a lot of money but I was told they could be over $1000.00. Of-course as is obvious, I know very little.

With God All Things are Possible


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#12
June 14, 2008 at 09:21:10

I looked around a bit. Your Laptop still sells for over $1000 or more so I would guess it is worth fixing. If it were mine I would shop a bit for repair pricing. Your warranty will eventually run out so I don't know if limiting yourself to only Authorized repair shops is the way to go. What you want is a competent shop at the best price. Not all authorized shops will be the same price either. Make some calls.

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#13
June 16, 2008 at 12:08:38

Okay, thanks!!!!

With God All Things are Possible


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