Averatec laptop issue

Averatec / 4100
August 17, 2009 at 07:39:20
Specs: Windows XP
Hi - I have a averatec 4100 series and the laptop boots up fine. It will show all programs and let you access HD but when you try to open a file...it goes clink and then shuts down. There used to be a battery issue but this is a 2006 model and I thought they fixed this issue. Any thoughts or ideas?

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August 17, 2009 at 14:10:20
"....when you try to open a file...it goes clink and then shuts down."

That may or may not be normal.

If there's something wrong with the main battery, or with the AC adapter's connection, if it is shutting down normally but in a short time after you boot, it's doing so because the battery is not charged enough or is defective.

"...this is a 2006 model..."

Has the main battery been replaced?
If it hasn't been you may need to replace it.
They only work as they were designed to for about a year.

See this about the useful life of main batteries, defective main batteries, and problems you may have with whether the AC adapter is actually charging it.
See response 1 in this:

Correction for that:

The jack in the laptop should move when you wiggle the plug in the jack.

should have been

The jack in the laptop should NOT move when you wiggle the plug in the jack.

If the hard drive is black screening the display when this happens, that's rarely normal, and the hard drive may be dying. If it's "clinking" many times in a row, the hard drive is probably dying.

Laptop (2.5") hard drives have a max. 3 year warranty, and they tend to fail sooner than desktop (3.5") hard drives.

Check your hard drive with the manufacturer's diagnostics.
See the latter part of response 1 in this:

(thanks to Dan Penny for this link:)
Hard Drive Diagnostics Tools and Utilities

If you don't have a floppy drive, you can get a CD image diagnostic utility from most hard drive manufacturer's web sites, but obviously you would need to make a burned CD, preferably a CD-R for best compatibilty, on another computer if you need to.

If the hard drive itself tests okay, any data problems found can be fixed, one way or another.

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August 18, 2009 at 09:19:31
THank you for your very detailed answer. I believe it is the first answer as the battery is about 20 months old. It only clunks once when it shuts down. Thus I guess I need to get a new battery. Thanks very much!

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August 18, 2009 at 12:31:41
So your main battery has been replaced at least once.
Does this apply?:
" .... it is shutting down normally but in a short time after you boot..."
Some hard drives "clunk" occaisionally and that's normal for the model of hard drive.
Check out the stuff regarding determining if you have a problem with the AC adapter charging the battery.

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Related Solutions

September 1, 2009 at 06:45:50
Just wanted to follow up for others who may have the problem it was the battery. I purchased a new one, charged it and the laptop seems to be working fine thus if the battery doesn't hold sufficient charge the laptop doesn't work properly. Thank you for your help and advice.

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September 1, 2009 at 07:19:25
Hello - I have to amend my last comments. I did use the computer last evening for about 1 hour and then this morning for 10 minutes. This morning it when "clunk" and shut down immediately again. Thus the battery did not solve the problem as I thought.
Is there a way without power to move the data from the HD to another drive?
Thank you

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September 1, 2009 at 10:08:52
Please answer all questions marked with * !

* Did you check out the info about the other possibilities in response one at the first link?

It could be there is a problem with the AC adapter or it's connection to the laptop jack.
A probable sign there is a charging problem is when the new battery's voltage is a little or a lot less than it should be.
* Do you have a voltmeter you could check the voltage of the battery with, or can you borrow one from someone you know, or can you take it to a laptop or computer repair place to have them check that?
OR, simply check out that info, and try using the AC adapter to charge it for a while when the led that indicates it is charging is lit up - if you have to fiddle with something to make it light up, do that; hold or tape something in place if you need to.

I'm suggesting that first because so far you have not mentioned anything that definately indicates to me that the hard drive has a problem. You would probably have all sorts of random symptoms if the hard drive were failing, but you've only mentioned the shutting down problem.

* Did you test the hard drive with the manufacturer's diagnostics as in the latter part of response 1 after you replaced the main battery?

If you did, if it passed the long test, there's probably nothing wrong with it.
If you didn't, that wasn't very smart!

Your hard drive is IDE apparently (a.k.a. EIDE; PATA).

You can't access the drive when it's in the laptop if the laptop won't boot at all. (The hard drive can be tested with diagnostics if it does boot, you do get video at first, but it doesn't load Windows properly.)
You have to remove the hard drive and connect it to something else to see if it's failing or okay.

How to remove it is in the User's manual for your model. You have to remove it from whatever it's mounted to as well in many cases - e.g. a plate it's screwed to.
You will note there are 4 pins on the laptop drive that are not connected to the laptop. Those pins are for setting the drive as master or slave if you need to - see below.

- If you have a desktop computer as well, or if you can access someone else's desktop computer, you can buy a laptop 2.5" IDE to desktop 3.5" IDE adapter, and connect it to an IDE data cable inside the desktop computer.
Rosewill RCW-616 Laptop 2.5" to Desktop 3.5" IDE Hard Drive Adapter Converter - Retail

The pin 1 end of the laptop side of the adapter plugs in to the pin 1 on the drive which is marked with a 1 or an arrowhead or a triangle.

The laptop IDE drive has 4 pins for setting it to master or slave on the drive that are apparent when you have connected that IDE adapter. If you connect the laptop drive to a IDE data cable by itself on the desktop computer, you don't need to be concerned about that.
E.g. if the secondary IDE cable has just one or two CD or DVD drives connected to it, simply unplug the data cable connector at the CD or DVD drive(s), plug in the IDE adapter and laptop drive to a data cable connector.

..... but if there is another desktop IDE drive on the same data cable and you don't want to disconnect that
- if the other drive is jumpered cable select (CS) then you probably don't need to be concerned about installing a jumper to bridge two pins on the laptop drive
- if the other drive is jumpered to Master, the laptop drive must be jumpered to slave. Not recommended, since laptop IDE pins require a smaller jumper than for most computer things and the laptop drive or the IDE adapter usually do not include that jumper - it's easier to jumper the other drive on the data cable to cable select (CS), or just unplug the other drive's data cable connector.
Places that repair laptops or places that sell all sorts of computer parts should have the smaller jumpers.
Which pins are for master or slave on the laptop MAY be shown on the drive's label, or you can look up that on the drive manufactuer's web site for the model of hard drive. Or, generically - you usually jumper two pins vertically on a hard drive - if the jumper on one pair of pins doesn't allow the drive to be detected, try the jumper on the other pair.

Don't connect it to the primary IDE data cable by itself, or set the settings in the mboard's bios settings so the laptop drive is the first one in the list of hard drives in the bios.
If you boot the laptop harddrive, XP will NOT load all the way when the mboard you have it connected is more than a little different from the one present when XP was installed - that's perfectly normal, and can be easily fixed, but that isn't what you need to do.
What you should be trying to do is to examine the hard drive's data contents to see if they are still there, and to use a hard drive diagnostic program to test the laptop drive on the other computer.

BE careful if you unplug a data cable connector. If it has a plastic pull tab, pull on the center of that, not the edges. If it doesn't have that pull on the center of the data cable, not the edges.
It is common to un-intentionally damage IDE data cables, especially while removing them - the 80 wire ones are more likely to be damaged. What usually happens is the cable is ripped at either edge and the wires there are either damaged or severed, often right at a connector or under it's cable clamp there, where it's hard to see - if a wire is severed but it's ends are touching, the connection is intermittant, rather than being reliable.
Another common thing is for the data cable to be separated from the connector contacts a bit after you have removed a cable - there should be no gap between the data cable and the connector - if there is press the cable against the connector to eliminate the gap.
80 wire data cables are also easily damaged at either edge if the cable is sharply creased at a fold in the cable.

Try another data cable if in doubt.

OR - you can install it in an external 2.5" hard drive drive enclosure, and connect via USB to any computer.
You don't need to be concerned about installing a jumper on the laptop drive

External IDE laptop 2.5" hard drive enclosure and copying directions

External IDE laptop 2.5" hard drive enclosures

...but the USB port you connect it to MUST be able to supply the full max USB spec 500ma - e.g. a port built into the mboard/case on a laptop computer , or a port built into the mboard on the back of a desktop computer - it may not work properly connected to a hub or the ports on the front of a desktop case.
The external drive enclosure and the laptop drive inside it will be automatically be detected by ME?, 2000, XP, or Vista a short time after the USB cable has been connected to the other computer, if the drive is not dead.
What you should be trying to do is to examine the hard drive's data contents to see if they are still there, and to use a hard drive diagnostic program to test the laptop drive on the other computer.

When you want to unplug the external drive enclosure, either Shut Down Windows, unplug it when the computer has shut off, or unplug it when the computer is not running
OR, if you want to unplug it while Windows is running, click on the Safely Remove icon in the taskbar lower right, and choose to STOP accessing the drive, THEN unplug the USB cable. If you don't do that, you MAY damage the data on the laptop drive - not always, but that's possible.
You must not be accessing the drive in My Computer or Windows Explorer or otherwise when you choose to STOP accessing it, otherwise you may not be allowed to do that.
The default Safely Remove icon is a grey rectangle with a bright green arrow on it in 2000 or XP, a mid green circle in Vista. You MAY need to click in the < at the left end of the icons in the task bar to reveal that icon.

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