Solved Asus G75 laptop camera USB connection intermittent

Asus Asus g75vx g75vx-bhi7n09 17.3-inch...
September 22, 2013 at 03:46:43
Specs: Windows 7 home premium, I7 / 8gb ram
Asus G75 restarts on its own and USB ports intermittent.
I use the laptop tethered while shooting in studio. In Lightroom 5, the message says the connection is intermittent.
I have changed cables and cameras, same result.
Today the laptop restarted on its own while I was developing, running Lightroom 5.2 and photoshop CS 5.5 at the same time.

See More: Asus G75 laptop camera USB connection intermittent

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✔ Best Answer
October 2, 2013 at 16:38:00
Perhaps you were looking at the wrong page. The link below has multiple tabs to show Overview, Specifications, Gallery, Support. Click on support and then drivers. Select Windows 7 64 bit.

Then download ALL the drivers for your notebook.

If you read the specs, the USB controllers are 3.0.

You have Windows 7 64 bit.

http://www.asus.com/us/Notebooks_Ul...



#1
September 22, 2013 at 04:57:22
Your laptop should have more than one USB port, have you tried more than one?
Have you tried other USB devices to confirm the problem?
Just to be sure, scan system with Malwarebytes.
Have you used this set up before like this without problems?
Are you still under warranty?

You have to be a little bit crazy to keep you from going insane.


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#2
September 22, 2013 at 10:59:28
Check your power saving settings to verify the USB ports are not being shut down intermittently.

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#3
September 22, 2013 at 12:27:04
Not under warranty by a few months.
I have tried with three different cameras, same result.
I have used this same tether setup in studio for at least three years, Toshiba laptop before this Asus and Lightroom from version 3.6 through current version, 5.2, this started just before I upgraded from Lr5 to 5.2.
Is same on three other USB ports, I keep a lexar USB for ready bost in one port.
I use Malwarebytes daily.
When it first happened, I sent my main camera, 5Dmkii, to canon, thinking it was the problem, haven't received it back yet.
I did get notification that there would be no charge for service, but no details from canon yet.
Have been alternating between canon 60D and 40D, since, neither will tether.

When I move the laptop from its rolling table to my desk, I hook up to a powered USB hub connected to three external drives. Have had some delays and other issues transfering large catalog files. Until now have not thought that the ports might be the problem.

I am not an expert user, I did go to power settings and have tried changing the USB setting from enabled, which it was when I finally found the setting, to disabled, and now back again.

Not sure whether the USB setting in power plans should be enabled or disabled, do not know what the setting does.

Sometimes, I can get one of the cameras to recognize for a second, but not long enough to actually get a shot off.

I have noticed that I hear the 'sound when I unplug a camera, but do not hear the other sound when I plug it in.

With other USB devices I hear the sound, both ways, pluging in is a different sound than unplugging.

Also, have had problems with the laptop recognizing the SD card when it is plugged in directly to the sd slot on the laptop.

Whether using a card reader or the slot, sometimes have to restart the machine and put the sd card in after the machine is completely,started.

One camera uses sd cards, the other two use cf cards.


Hope this information might shed some light.


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Related Solutions

#4
September 22, 2013 at 12:29:50
One more thing, yesterday, running Lightroom and photoshop and Dropbox which is on an external drive, the laptop just shutdown right in the middle of an edit in photoshop. It has never done this before.

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#5
September 22, 2013 at 12:31:00
Should the settings for USB under power plans be enabled or disabled?

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#6
September 22, 2013 at 14:07:12
Set the USB to never shut down.

Many laptops have only one or two USB controllers. Each USB controller can only supply a finite amount of power and bandwidth. Adding a powered hub can assist with the power side but won't increase the bandwidth.

You may also try updating the drivers for your chipset. Get them from the laptop manufacture or from Intel/ AMD as the case may be.

One other issue is that you should ALWAYS use the safely remove icon to disconnect your USB devices before removing.


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#7
September 23, 2013 at 03:47:32
Thank you, I will check these settings today and see how it does,
I typically don't unplug the USB hub until after shut down, there is always one of the externals that says it is in use by something else.

I have been just unplugging the camera connection, could this have damaged something in the USB ports?


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#8
September 23, 2013 at 04:40:48
All devices with memory are generally treated as drives and anything accessing the drive must be stopped and the drive 'unmounted' or errors can occur on files that are open and under severe cases, the drive must be formatted to use it again. When you click the 'Safely Remove Hardware', you are protected and all activity is halted and the drive is readied to be disconnected.
I am not sure how this may have effected your situation, but it is possible I suppose. As long as the drive that is in the camera (memory card) is accessible, it should be fine.

You have to be a little bit crazy to keep you from going insane.


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#9
September 23, 2013 at 15:39:01
Came back in today after leaving computer on found this:

Windows Box

I saved the .dmp file but the other file mentioned is not to be found

Windows has recovered from an unexpected shut down
Windows can check online for a solution to the problem.

Details:
Additional information about the problem:
BCCode: a
BCP1: 0000000000000000
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF800036E1E52
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\092313-29421-01.dmp
C:\Users\Butch\AppData\Local\Temp\WER-82072-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?lin...

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt


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#10
September 24, 2013 at 03:28:33
Was the laptop running on AC power at the time?

Is your copy of Windows 7 legitimate?

You need to open those two files to see what information is in them.

C:\Windows\Minidump\092313-29421-01.dmp
C:\Users\Butch\AppData\Local\Temp\WER-82072-0.sysdata.xml

message edited by OtheHill


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#11
September 24, 2013 at 06:52:30
My copy of Windows is 100% legitimate
I found the mini dump file but could not find the other file do not know how to read what's on the dump file
Computer was running on AC power and I asked other people in the building if there been a power outage of anything or anything and there was no power outage and the battery was installed the time

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#12
September 24, 2013 at 07:01:55
See the article below.

http://support.microsoft.com/kb/315263

I think the other file must exist or the error would not refer to it unless you cleared some temp files.

Are you looking using Windows explorer? C:> Users> Butch> AppData> etc.


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#13
September 24, 2013 at 17:55:32
Read article, tried to install the debug reader. Will now install.

I checked for the other file, immediately after I saw the box about recovering. It doesn't show anywhere even with wildcard searches.


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#14
September 25, 2013 at 04:28:43
The other file is not to be found.
One of the MS KB articles suggested unchecking "restart on error" to try and see what the error is causing system to fail.
I did this, it has not restarted on its own again.
Now how do I find out when and what the system problems are!

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#15
September 25, 2013 at 14:31:14
You probably need to wait to see a blue screen error with a code.

Some things you can do though. Update your drivers by going to the manufacturer's site and downloading them or letting the site scan for updates.

Run system file checker. See the link below.

http://support.microsoft.com/kb/929833

message edited by OtheHill


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#16
September 27, 2013 at 14:48:49
Another thing i have noticed; i have the "safe to remove" icon in tray, but it doesnt respond to right or left click.
Also, when i insert sd card into the builtin slot it doesnt recognize unless i restart with the card in.

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#17
September 28, 2013 at 07:01:51
As stated, update your drivers. Is your Windows fully updated?

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#18
September 29, 2013 at 09:18:23
Will up date drivers tomorrow morning.
I have had windows update turned off. It seems to install things not related to me.
Should I let it just update everything?

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#19
September 29, 2013 at 10:33:56
I have mine set to show available updates but not download them. I then view the list, which I have been notified exists, and choose the updates I want. Generally speaking, I allow ALL critical updates and NO hardware updates.

Below is the link to the Asus site for your model. I appears Asus is relying on Windows 7 drivers so you will need to allow them to be updated by Microsoft.

Below is a link to the Asus site for your model. Under support there is an FAQ list. There is an issue with wireless interfering with other hardware.

You should have the Intel HM77 chip set, which controls 4 USB 3.0 channels, along with most other hardware functions.

If updating from the Windows update site doesn't clear up the issue, I suggest you contact Asus to see if a BIOS update would help.

Your issue may be caused by using earlier version USB hardware on USB 3.0 ports.

http://www.asus.com/ROG_ROG/G75VW/#...

message edited by OtheHill


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#20
October 1, 2013 at 19:05:47
At the very start if I this, I made a mistake, mi machine is a G73j, not G75.
All my USB ports. Are USB 2.0

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#21
October 1, 2013 at 19:12:16
My typing error may make this entire thread invalid..

I did get my regular camera back from Canon today, they replaced its motherboard, power board and the CMOS sensor.

I have updated all my drivers, there were 24 that were out of date, including two that pertained to the USB system.

I have replaced the tether cord with new.

Will test in the morning and see what happens.

In one respect, I hope it is the camera, although two others failed.
I know my original tether cord was bad, Tether tools replaced it.
Ny USB drivers were out of date as well.

Tomorrow should be an interesting day.

Will definitely update this.

Thank you all


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#22
October 1, 2013 at 19:14:29
I have to own up to the fact; my vision is not the best, I thought the sticker said G73, but in good light it says G73. Not I a typing error, eyesight problem. Thank goodness for autofocus.

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#23
October 2, 2013 at 06:29:54
blayson, in #22 above, you entered the same model number twice.

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#24
October 2, 2013 at 13:03:40
I turned it over and got in good light.
It is a G73JH

I have all the drivers updated, do not know what the "chip set" is or how to update.
Found updates on Asus site but it involves "flashing" bios, have no idea what that is..

Thank you all for your help.


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#25
October 2, 2013 at 16:38:00
✔ Best Answer
Perhaps you were looking at the wrong page. The link below has multiple tabs to show Overview, Specifications, Gallery, Support. Click on support and then drivers. Select Windows 7 64 bit.

Then download ALL the drivers for your notebook.

If you read the specs, the USB controllers are 3.0.

You have Windows 7 64 bit.

http://www.asus.com/us/Notebooks_Ul...


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#26
October 3, 2013 at 16:55:29
Sorry you had to go to the trouble, but I thank you for putting me on the correct page

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#27
October 4, 2013 at 12:03:17
No problem. Let us know if that solves your problem.

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#28
October 4, 2013 at 14:21:56
Will be back in studio on Monday to complete the updates

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#29
October 8, 2013 at 11:23:12
Thanks for the help, everything is running properly, Cameras are tethering like normal!

I had three photoshoots yesterday, total of 6 hours tethered shooting, Flawless operation.

Cannot thank You enough!


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#30
October 9, 2013 at 06:20:04
Glad it worked out for you.

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